ISG Software Research Analyst Perspectives

The State of AI and Agents in Supply Chain Planning

Posted by Robert Kugel on 24 September 2026

We stand at a watershed in enterprise planning activities as a result of the availability of artificial intelligence (AI) and agentic systems. In particular, AI and agents will facilitate the process of continuous supply chain planning through better cross-functional coordination, significantly shortening the time it takes to iteratively juggle and resolve supply and demand chain objectives and... Read More

Topics: Governance, Supply Chain Planning, Business Planning, Enterprise Resource Planning, supply chain management, Manufacturing, Healthcare, Energy, Automotive, CPG & Retail, Supply Chain and Operations, AI & Machine Learning

AI Imperatives for Business Software Providers

Posted by Robert Kugel on 12 August 2026

I recently wrote about the distinction between personal productivity artificial intelligence (AI) and enterprise AI. Each has a role to play. An important challenge facing enterprises in the coming years will be encouraging and supporting the use of AI-enabled personal productivity applications for individuals and small workgroups while preventing their misuse in performing enterprise tasks and... Read More

Topics: Office of Finance, Supply Chain Planning, Business Planning, Enterprise Resource Planning, ERP and Continuous Accounting, supply chain management, digital finance, Procure-to-Pay, Consolidate and Close Management, Order-to-Cash, AI & Machine Learning, Buyer Behavior, AI Governance

Personal Productivity AI Versus Enterprise AI

Posted by Robert Kugel on 14 July 2026

In the first stages of any major technology breakthrough, there is often a three-blind-men-describing-an-elephant effect at work. In the case of artificial intelligence (AI), its vast potential has people looking at it from their single perspective to the exclusion of others. It’s that narrow focus that has lent itself to the “Saaspocalypse” meme earlier this year. AI is already having a... Read More

Topics: Office of Finance, Supply Chain Planning, Analytics, Business Planning, Workplace, Enterprise Resource Planning, supply chain management, Digital Business, Generative AI, Customers and CX - Business & Technologies, Employees & HCM - Business & Technologies, Vertical Industry, AI Governance

The Growing Strategic Importance of Sales and Operations Planning

Posted by Robert Kugel on 26 March 2026

The growing strategic importance of sales and operations planning (S&OP) reflects the confluence of two major trends evolving outside of enterprise operations. One is the ongoing disintegration of the post-World War 2 liberal trade environment that began in the early 2010s and has accelerated since. The second is the increasing sophistication and approachability of S&OP software. These... Read More

Topics: Supply Chain Planning, Analytics, Business Planning, Operations & Supply Chain, Enterprise Resource Planning, supply chain management, Generative AI, AI and Machine Learning

Gain an Edge With ISG’s Supply Chain Planning Buyers Guide

Posted by Robert Kugel on 29 January 2026

We are kicking off our Supply Chain Planning Buyers Guide™ for 2026. ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services... Read More

Topics: Supply Chain Planning, Business Planning, supply chain management, Supply Chain and Operations

Collaborative Supply Chain Forecasting Faces Serious Challenges

Posted by Robert Kugel on 16 September 2025

Collaborative Supply Chain Forecasting (CSCF) is a business discipline involving multiple supply chain stakeholders, including suppliers, distributors and sellers, that is aimed at producing a more accurate forecast of future demand and supply. Participants share supply and demand data, forecasts, assumptions and insights to improve visibility, reduce inefficiencies and attenuate supply-demand... Read More

Topics: Supply Chain Planning, Business Planning, Enterprise Resource Planning, supply chain management, Business & Technologies, Supply Chain and Operations

Minimize Costs with Supply Chain Agility and AI

Posted by Robert Kugel on 26 August 2025

The era of ever-liberalizing trade that began in earnest in the 1950s (albeit with periodic ups and downs) came to an epochal end in the 2010s. Over the past decade, the ever-more demanding environment for supply chain planning and execution has forced enterprises to take a more strategic approach to managing these processes. The need for resiliency and adaptability in a rapidly changing world... Read More

Topics: Supply Chain Planning, Business Planning, Enterprise Resource Planning, supply chain management, Manufacturing, Healthcare, Generative AI, AI and Machine Learning, Automotive, Business & Technologies, CPG & Retail, Supply Chain and Operations

AI Agents in the Supply Chain offer a Competitive Edge

Posted by Robert Kugel on 21 August 2025

Agents offer almost effortless automation, so repetitive and boring tasks get done with the least amount of work and, perhaps, more consistently. Agents are an important evolutionary step in the design of business software, similar to the transition from procedural programming to event-driven programming that accelerated in the late 1980s. That paradigm shift created the business software... Read More

Topics: Supply Chain Planning, Business Planning, Operations & Supply Chain, Enterprise Resource Planning, supply chain management, Manufacturing, Automotive, Business & Technologies, CPG & Retail, Vertical Industry

Sustainability: Global Complexity Requires Software for Compliance

Posted by Robert Kugel on 30 July 2025

ISG Software Research is expanding our ISG Buyers Guide™ coverage to include the topic of sustainability. Our buyers guide will focus on sustainability exclusively rather than the full spectrum of environmental, social and governance topics. One reason is that gathering, managing, analyzing and reporting environmental data under the various frameworks and statutes presents enterprises with... Read More

Topics: Office of Finance, Operations & Supply Chain, ERP and Continuous Accounting, supply chain management, digital finance, Sustainability Management, Business & Technologies

Kinaxis Demonstrates Accessible AI-Enabled Supply Chains

Posted by Robert Kugel on 23 April 2025

I recently attended Kinaxis’ annual user group meeting, Kinexions. The most important theme of the event was the trifecta of artificial intelligence (AI), generative AI (GenAI) and agents. Supply chain planning and execution software are the business software domains that are going to be major beneficiaries of AI and agentic AI automation. However, they also are going to be two of the more... Read More

Topics: Office of Finance, Supply Chain Planning, Business Planning, Supply Chain, supply chain management

Smart Manufacturing Increases Productivity and Resilience

Posted by Robert Kugel on 26 March 2024

Smart manufacturing is a strategic operating approach that aligns advanced manufacturing technology with system and process design principles to promote adaptability. It is a digital, event-driven, collaborative orchestration of physical and digital processes designed to increase productivity, efficiency, adaptability and resilience. These systems use technologies to coordinate the planning and... Read More

Topics: Continuous Planning, S&OP, Operations & Supply Chain, supply chain management, Continuous Supply Chain & ERP, Smart Manufacturing