ISG Software Research Analyst Perspectives

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for Topic: Agenticai

Agentic Orchestration: A Governance-First Reference Enterprise Architecture

Posted by Mark Smith on 23 March 2026

As established in my foundational perspective on AI Orchestration, the defining enterprise challenge is no longer model performance but the design of a control plane that governs multi-agent systems, tool access, policy enforcement, and cross-platform interoperability. The realization of Agentic AI depends on the emergence of AI agents as interoperable components that combine deterministic logic... Read More

Topics: AI & Technologies, AgenticAI, Agent Orchestration

Intelligent Automation: ServiceNow’s AI Agent Workflows at Knowledge ’25

Posted by Jeff Orr on 19 August 2025

As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The... Read More

Topics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower

Buyer Beware: The Evolution of Agentic AI in Business Software

Posted by Robert Kugel on 27 March 2025

Agents and “agentic AI” are all the rage now, eclipsing last year’s focus on artificial intelligence (AI) and generative AI (GenAI). They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort and perhaps, more consistently. In business software, a broad range of software providers are claiming agents to be a panacea that can... Read More

Topics: Office of Finance, Digital Business, AgenticAI