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As established in my foundational perspective on AI Orchestration, the defining enterprise challenge is no longer model performance but the design of a control plane that governs multi-agent systems, tool access, policy enforcement, and cross-platform interoperability.
Read MoreTopics: AI & Technologies, AgenticAI, Agent Orchestration
As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The...
Read MoreTopics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower
Agents and “agentic AI” are all the rage now, eclipsing last year’s focus on artificial intelligence (AI) and generative AI (GenAI). They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort and perhaps, more consistently. In business software, a broad range of software providers are claiming agents to be a panacea that can...
Read MoreTopics: Office of Finance, Digital Business, AgenticAI
