ISG Software Research Analyst Perspectives

Human Capital Management Market Agenda: Readiness and Resilience

Posted by Mark Smith on 01 February 2022

Ventana Research recently announced its 2022 Market Agenda for Human Capital Management, continuing the guidance we’ve offered for two decades to help organizations derive maximum potential from workforce- and people-related technology investments and initiatives. In crafting this Market Agenda, we focused on three critical themes top-of-mind for both HCM vendors and buyers: Organizational...

Topics: Human Capital Management, Learning Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience, candidate engagement

Ceridian Brings Value to HCM for ROI

Posted by ISG Software Research on 17 November 2021

The pandemic has had many profound impacts on organizations and their workforces, particularly the need to manage workers differently. Fewer face-to-face interactions make it difficult to “read” employee sentiments and reactions, even with the assistance of artificial intelligence. Employers are faced with the challenge of managing engagement more closely given unprecedented levels of change in...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

Oracle Cloud HCM: Tackling the Tough Requirements Pays Off

Posted by ISG Software Research on 02 November 2021

In my recently published Analyst Perspective “Selecting an HCM System? Include the Tougher Use Cases in Evaluations,” I highlighted a few HCM systems use cases that have historically been under-supported across the vendor/product landscape. My view on “critical HCM use cases” is the same today as when I led global HR and HR technology initiatives: use cases flow from the business imperatives...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

PandoLogic Earns the HCM Digital Innovation Award for 2021

Posted by ISG Software Research on 31 August 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Topics: Human Capital Management, Workforce Management, employee experience, candidate engagement, Awards

Palantir Earns Overall Digital Innovation Award for 2021

Posted by Mark Smith on 04 August 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Continuous Planning, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, Revenue, blockchain, natural language processing, data lakes, Total Compensation Management, robotic finance, Predictive Planning, employee experience, candidate engagement, Conversational Computing, Continuous Payroll, collaborative computing, mobile computing, continuous supply chain, Subscription Management, agent management, extended reality, intelligent marketing, sales enablement, work experience management, robotic automation, AI and Machine Learning, lease and tax accounting

Why Adaptive HCM Should Be an Enterprise-Wide Priority

Posted by ISG Software Research on 16 July 2021

"Configurable" has historically been used to describe the degree to which enterprise software, such as HCM systems, can readily adapt to a customer’s business and process requirements, ideally with no (or only modest) involvement from software experts or IT teams. The term will likely always have considerable value when evaluating HCM systems because, while not always top of mind with buyers, the...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

Selecting an HCM System? Evaluate the Tougher Use Cases

Posted by ISG Software Research on 30 June 2021

Many organizations are having a difficult time selecting what they believe to be the “best fit” HCM system for their particular strategic workforce goals and priorities. This is due in some cases to the very different evaluation lenses or criteria used by IT and HR teams involved in the process. The former tends to emphasize technology-specific selection considerations such as whether the system...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Human Experience in HCM with SAP SuccessFactors

Posted by ISG Software Research on 12 May 2021

There is a sea change happening in the Human Capital Management systems market. Historically, the predominant orientation of human resources departments has been about mission and goals from an employer’s perspective, spanning areas such as regulatory compliance, workforce costs, efficiency and effectiveness levels, and actions needed to improve skills and overall impact. This rather one-sided...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Science of Sales Professional Effectiveness

Posted by Stephen Hurrell on 10 May 2021

Observed both here and elsewhere, average sales quota attainments appear to be in an exorable decline. As I discussed in my recent Analyst Perspective, "The Art and Science of Sales from the 'Inside Out'," vendors of sales technology have reacted to this by adding a slew of new functionality including the potential for artificial intelligence (AI) to be a game changer for sales. One can argue...

Topics: Sales, Human Capital Management, Analytics, Business Intelligence, Sales Performance Management, candidate engagement, sales enablement, AI and Machine Learning

The New UKG: HCM for Every Class of Worker

Posted by ISG Software Research on 06 May 2021

The joining forces of two sizable companies, in this case totaling over 12,000 employees, can be expected to elevate both business risk and business opportunity. The risk side of the ledger typically impacts employees and customers. Employees become distracted or have their productivity dip until they know exactly how they will be impacted and what is changing, or even leaving voluntarily....

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

The Benefits of AI in HCM: Practical Advice from a HR Veteran

Posted by ISG Software Research on 21 April 2021

Many of us who have operated within the human resources profession or been involved in strategic initiatives aimed at placing the workforce at the center of competitive advantage (aka human capital management endeavors), thought we were at least conversational about predictive HCM tools. We were aware that industrial and organizational psychologists have, for decades, been creating skill- and...

Topics: Human Capital Management, Learning Management, Workforce Management, Total Compensation Management, employee experience, candidate engagement, Continuous Payroll

8x8: Open Communications Platform earns our 13th Digital Innovation Award for Digital Technology

Posted by Mark Smith on 09 October 2020

The annual Ventana Research Digital Innovation Awards showcases advances in the productivity and potential of business applications, as well as technology that contributes significantly to improved efficiency and productivity in the processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations that advance...

Topics: Customer Experience, Human Capital Management, Marketing, Analytics, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, Operations & Supply Chain, blockchain, employee experience, candidate engagement, Conversational Computing, collaborative computing, mobile computing, agent management, extended reality, business digital commerce, work experience management, AI and Machine Learning

The New World of Engaging Candidates

Posted by ISG Software Research on 13 June 2020

In this video I discuss strategies for effectively engaging candidates to win the war for talent, particularly “passive talent,” or those who are not seeking a new opportunity because they are likely well cared for where they are. Even in economic downturns, candidate engagement is essential for success. I also include some recommendations for assessing and optimizing a candidate engagement...

Topics: HCM, Talent Management, HCM Systems, employee experience, candidate engagement

A Superior Employee Experience

Posted by ISG Software Research on 23 April 2020

The employee experience is about more than just the technology an organization uses. While it’s certainly important that an organization provide convenient and efficient systems, the employee experience is much broader than this. People want to feel valued, productive and that they are doing meaningful work; people desire a line of sight into career growth and how the organization supports it and...

Topics: HCM, CHRO, Total Compensation Management, employee experience, candidate engagement

Payroll Software Value Index: Paychex Appears Poised for Growth

Posted by ISG Software Research on 07 April 2020

Here are some insights on Paychex drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Paychex and seven other vendors in seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Workday is Reliable and Adaptable to Payroll Needs

Posted by ISG Software Research on 06 April 2020

Here are some insights on Workday drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Workday and seven other vendors in seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Kronos a Leader in Customer Assurance in Payroll Software Value Index

Posted by ISG Software Research on 03 April 2020

Here are some insights on Kronos drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Kronos and seven other vendors in seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

SAP SuccessFactors is a Payroll Value Index Leader in Manageability and Usability

Posted by ISG Software Research on 02 April 2020

Here are some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated SAP SuccessFactors and seven other...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Ultimate Software is a Value Index Leader in Payroll Software

Posted by ISG Software Research on 01 April 2020

Here are some insights on Ultimate Software drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Ultimate Software Group and seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Oracle’s Payroll Software is a Ventana Research Value Index Leader

Posted by ISG Software Research on 31 March 2020

Here are some insights on Oracle drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Oracle and seven other vendors in seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Ceridian’s Dayforce is a Product Leader in Payroll Software Value Index

Posted by ISG Software Research on 27 March 2020

Here are some insights on Ceridian drawn from our latest Value Index research, which provides an analytic assessment of how well payroll software vendor offerings address buyers’ requirements. The Ventana Research Value Index on Payroll Software 2020 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated Ceridian and seven other vendors in seven...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Ventana Research Unveils the Leaders in Payroll Software

Posted by ISG Software Research on 24 March 2020

I am happy to share some insights from our latest Value Index research, which rates how well vendors’ offerings meet buyers’ performance requirements in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). The Ventana Research Value Index on Payroll Software 2020 is the...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

The Employee Life Cycle Is Dead, or it Should Be

Posted by ISG Software Research on 23 March 2020

Many decision-makers in HR believe the main function of an HCM system is to track and report on the sequence of events that form an employee life cycle. However, this perspective is misguided because it’s centered on transactions rather than experiences.

Topics: Human Capital Management, employee experience, candidate engagement

Cornerstone OnDemand Acquires Saba

Posted by ISG Software Research on 15 March 2020

On February 24th Cornerstone OnDemand announced their plan to acquire rival Saba Software for approximately $1.4 billion in cash and stock. Each of the enterprise software companies went to market about twenty years ago with learning management solutions and over time broadened their product portfolios with other talent management offerings including performance management and talent acquisition....

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Kronos and Ultimate Software Announce Merger

Posted by ISG Software Research on 27 February 2020

On February 20th Kronos Incorporated and Ultimate Softwareannounced their agreement to merge in an all-stock deal. The companies’ boards have approved the deal, which is expected to close in late March. This union will create one of the world’s largest cloud software entities, one that company representatives are valuing at $22 billion. Aron Ain, long-time Kronos CEO who has overseen Kronos’...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Human Capital Management in 2020: Ventana Research Agenda

Posted by ISG Software Research on 20 February 2020

Ventana Research recently announced its 2020 research agenda for human capital management, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value from business technology and improve outcomes. A major consideration in crafting this HCM research agenda is balance. HR and business leaders must achieve a meaningful balance in supporting the needs,...

Topics: Human Capital Management, Learning Management, Workforce Management, candidate engagement, Continuous Payroll, total rewards management

Blockchains Pose Problems of Persistence and Trust

Posted by Robert Kugel on 15 January 2020

I’ve written before about blockchain’s significant potential. A lot of the current discussion on the topic centers on cryptocurrencies and financial trading platforms, both of which are already in operation. However, my focus is on its applicability to business generally, especially in B2B commerce, where I believe there is significant potential for it to serve as a universal data connector....

Topics: Sales, Human Capital Management, business intelligence, Collaboration, Internet of Things, Data, Product Information Management, Digital Commerce, Enterprise Resource Planning, blockchain, candidate engagement, collaborative computing, continuous supply chain

Candidate Engagement “Best Practices” Aren’t Always Best

Posted by ISG Software Research on 01 October 2019

Human resources and recruiting departments, and most job candidates, are well aware that we are firmly in a seller’s market when it comes to finding and hiring high-quality talent. Primary reasons for this include record low unemployment, the need to fill a variety of digital-age jobs across all industries that did not exist a few years ago and organizations competing fiercely to make their value...

Topics: Human Capital Management, Recruiting, Talent Generation, Talent Management, candidate engagement

Dynamic Insights from Research on Finance Analytics

Posted by Robert Kugel on 19 September 2019

By itself, data isn’t useful for business; the application of analytics is necessary to transform data into actionable information. Data analysis of one sort or another has long been a core competence of finance departments, applied to balance sheets, income statements or cash flow statements. Today, however, Finance must go beyond these basics by expanding the scope of the data being examined to...

Topics: Customer Experience, Human Capital Management, Voice of the Customer, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Lake, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, ERP and Continuous Accounting, blockchain, natural language processing, robotic finance, Predictive Planning, candidate engagement, Intelligent CX, Conversational Computing, Continuous Payroll, revenue and lease accounting, collaborative computing, mobile computing, Subscription Management, total rewards management, intelligent marketing, intelligent sales, AI and Machine Learning

How to Prove You Aren’t a Dog: Blockchains For Identity Management and Certification

Posted by Robert Kugel on 22 May 2019

Identity management is an old problem that has taken on new dimensions in the digital world. In 1993, at the dawn of the World Wide Web (WWW), The New Yorker ran a cartoon featuring two dogs talking, one perched in front of a computer. The caption reads: “On the Internet, nobody knows you’re a dog.” The phrase quickly evolved into a meme highlighting the issue of identity uncertainty in the new...

Topics: Human Capital Management, Office of Finance, Learning Management, Internet of Things, Data, Workforce Management, Digital Technology, ERP and Continuous Accounting, blockchain, candidate engagement, collaborative computing