ISG Software Research Analyst Perspectives

Agility Provides Simplicity and Innovation in Product Information Management

Posted by Mark Smith on 31 August 2013

The need to be effective in the marketing, selling, manufacturing, distributing, and sourcing products requires more consistent and higher quality product information. This is where product information management (PIM) has great potential, and as I have attested is the responsibility of business to lead the process and technology improvements. Of course for PIM to be efficient IT needs to support... Read More

Topics: Big Data, Sales, Sales Performance, Supply Chain Performance, Operational Performance, Customer & Contact Center, Information Applications, Information Management, Commerce, Product Information Management, Supply Chain

Product Information Management is for Business

Posted by Mark Smith on 04 December 2012

To maximize the potential of their investments, businesses must manage product information, yet for many businesses product information is scattered and duplicated in many systems, which leads to duplication of effort, incorrect information about product descriptions and prices and improper tracking of products, all of which increase costs and waste time. At the same time, for marketing products... Read More

Topics: Master Data Management, Sales, Sales Performance, Supply Chain Performance, Operational Performance, Business Performance, CIO, Customer & Contact Center, Information Management, Commerce, Product Information Management

IBM’s Smarter Commerce Hits Most of the Right Notes

Posted by ISG Research on 04 April 2011

According to IBM everything now has to be “smart,” and its latest announcement heralding smarter commerce addresses customer-related activities. I find it interesting, as I have been researching for some time about the need for a smarter agent desktop and smarter Web self-service. My perspective, derived from observations in my research, is that companies need to focus on effectiveness in... Read More

Topics: Sales Performance, Social Media, Customer Experience, Operational Performance, Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Call Center, Commerce, Contact Center, Contact Center Analytics, CRM

Infopia Launches Retail Analytics for E-Business

Posted by Mark Smith on 27 November 2010

The rapid evolution of business on the Internet has dramatically changed many organizations’ strategies for growth and profitability, especially those in the retail sector. I have written about the importance of analytics overall and in retail, but many companies are maturing slowly in using them to analyze electronic business and commerce. Data derived from analytics can enable them to manage... Read More

Topics: Retail Analytics, Operational Performance, Commerce, InfoPia

Infopia Launches Retail Analytics for E-Business

Posted by Mark Smith on 26 November 2010

The rapid evolution of business on the Internet has dramatically changed many organizations’ strategies for growth and profitability, especially those in the retail sector. I have written about the importance of analytics overall and in retail, but many companies are maturing slowly in using them to analyze electronic business and commerce. Data derived from analytics can enable them to manage... Read More

Topics: Retail Analytics, Operational Performance, Commerce, InfoPia