
Verint held its annual Engage conference in September, shortly after it announced the news that it had agreed to be acquired by private equity firm Thoma Bravo for $2 billion. The new ownership plans on merging Verint with its competitor, Calabrio, after the deal closes in 2026. That sequence of events raises many important questions about the direction of both companies and the sector...
Read MoreTopics: automation, Contact Center, Verint, agent management, Customer Experience Management, CCaaS, Intelligent Self-Service, Customers and CX - Business & Technologies, Conversational Intelligence