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As I’ve written recently, artificial intelligence governance is a concern for many enterprises. In our recent ISG Market Lens study on generative AI, 39% of participants cited data privacy and security among the biggest inhibitors to adopting AI. Nearly a third (32%) identified performance and quality (e.g., erroneous results), and an equal amount (32%) mentioned legal risk.
Read MoreTopics: AI, Analytics and Data, AI and Machine Learning
As I explained in our recent Buyers Guide for Data Platforms, the popularization of generative artificial intelligence (GenAI) has had a significant impact on the requirements for data platforms in the last 18 months. While there is an ongoing need for data platforms to support data warehousing workloads involving analytic reports and dashboards, there is increasing demand for analytic data...
Read MoreTopics: Analytics, natural language processing, AI and Machine Learning
The topic of skills is not new to the world of talent management or development, making many appearances in the talent conversation over the years. Recently, it has been a permanent fixture in the discussion, focusing on the total integration of skills across all aspects of the employee experience. The term “skills economy” describes the evolution of how value is assigned in the workplace and...
Read MoreTopics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience
It is unfortunate that business-focused digital communications are sold under three different headings: Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS). (And that just counts the cloud options—let us acknowledge the huge, continuing, installed base on premises.) These are terrible ways to describe complex, varied and...
Read MoreTopics: Customer Engagement, Customer Experience, Contact Center, Digital Communications, CCaaS, CPaaS
The final of the men’s 100 meters at the Paris Olympics this summer was a reminder that being successful requires not just being fast but performing at the right time. Being fast is obviously a prerequisite for participating in an Olympic 100-meter final, and all the competitors finished the race in under 10 seconds, with just 0.12 seconds separating the first man from the last. While all the...
Read MoreTopics: Streaming Data Events, Analytics and Data
Prophix launched its Prophix One platform earlier this year. CFOs of midsize enterprises should take a look at it because it supports a more effective approach to finance and accounting operations in growing companies. It facilitates the transition of organizations that can no longer make do with work-arounds of existing systems to those with formal, controlled core processes that can be...
Read MoreTopics: Office of Finance, Business Planning, ERP and Continuous Accounting, AI and Machine Learning
