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The concept of software components orchestrating across boundaries is not new—it has appeared in mainframe program libraries, Service-Oriented Architectures (SOA) and Enterprise Service Buses (ESBs). APIs became the next wave of this idea, powering cloud, mobile and software-as-a-service (SaaS) ecosystems.
Read MoreTopics: Analytics, Data Platforms, Intelligent Automation, AI & Technologies, Buyer Behavior
As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The...
Read MoreTopics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower
