ISG Software Research Analyst Perspectives

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for Topic: Platforms
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Autonomy Is Key for Effective Sovereign AI and Data Strategies

Posted by Matt Aslett on 26 February 2026

The term “sovereign AI and data” became increasingly prevalent in recent years, initially driven by cloud infrastructure providers responding to the need to support regional regulations with sovereign cloud offerings. However, the use of sovereign cloud infrastructure is not required to deliver compliance with data sovereignty regulations. In fact, our research indicates that having the autonomy...

Topics: Governance, Operations, Analytics, Data Platforms, Generative AI, IT & Technologies, AI & Technologies, Cloud Infrastructure, Platforms, AI & Machine Learning

Intelligent Automation: ServiceNow’s AI Agent Workflows at Knowledge ’25

Posted by Jeff Orr on 19 August 2025

As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The...

Topics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower