When we talk about “enterprise CX,” we’re describing a process in which multiple teams inside a business try to analyze and anticipate customer behavior and then act on those insights towards desired outcomes. But try to make that happen and you soon find that the contact center remains woefully cut off from the people and systems that need to be involved. The links between service centers and...
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Topics: automation, Contact Center, Customer Experience Management, Intelligent Self-Service, Customers and CX - Business & Technologies, Back Office, Front Office
