ISG Software Research Analyst Perspectives

NICE CXi Is a Pivot to the Post-Contact Center World

Posted by Keith Dawson on 04 November 2021

When NICE acquired inContact in 2016, it began a transformation that saw it broaden its product offering and positioned itself to play a larger role in the contact center and customer experience industries. It was a prescient move, creating a firm that could supply end-to-end contact center functionality in the cloud. And it anticipated today’s market dynamic, in which NICE and its competitors... Read More

Topics: Customer Experience, Voice of the Customer, Business Continuity, Analytics, Contact Center, Data, Digital transformation, agent management, Experience Management, AI and Machine Learning

Using Event Data in Financial Services to Improve Business Processes

Posted by David Menninger on 03 November 2021

Our research shows that nearly all financial service organizations (97%) consider it important to accelerate the flow of information and improve responsiveness. Even just a few years ago, capturing and evaluating this information quickly was much more challenging, but with the advent of streaming data technologies that capture and process large volumes of data in real time, financial service... Read More

Topics: Analytics, Internet of Things, Data, Digital Technology, Streaming Analytics

Databricks Lakehouse Platform Streamlines Big Data Processing

Posted by David Menninger on 26 October 2021

Databricks is a data engineering and analytics cloud platform built on top of Apache Spark that processes and transforms huge volumes of data and offers data exploration capabilities through machine learning models. It can enable data engineers, data scientists, analysts and other workers to process big data and unify analytics through a single interface. The platform supports streaming data, SQL... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Information Management, Data, data lakes, AI and Machine Learning

The Digital Awakening of Business Process Intelligence

Posted by Mark Smith on 21 October 2021

The work environment today demands that your organization advances the efficiency to execute business processes for continuous operations to have a positive impact on business performance. The capability to be responsive to any range of minor to disruptive business events is required to support business continuity and level of organizational readiness to meet the needs of digital business.... Read More

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Contact Center, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Digital transformation, natural language processing, continuous supply chain, agent management, Process Mining, Streaming Analytics, Experience Management, AI and Machine Learning

Use External Data Platform to Improve Analytics

Posted by David Menninger on 19 October 2021

Access to external data can provide a competitive advantage. Our research shows that more than three-quarters (77%) of participants consider external data to be an important part of their machine learning (ML) efforts. The most important external data source identified is social media, followed by demographic data from data brokers. Organizations also identified government data, market data,... Read More

Topics: Analytics, Business Intelligence, Internet of Things, Data, Digital Technology, Lease Management, Streaming Data, Streaming Analytics, AI and Machine Learning

Data Virtualization Brings Data Together Quickly and Easily

Posted by David Menninger on 07 October 2021

The technology industry throws around a lot of similar terms with different meanings as well as entirely different terms with similar meanings. In this post, I don’t want to debate the meanings and origins of different terms; rather, I’d like to highlight a technology weapon that you should have in your data management arsenal. We currently refer to this technology as data virtualization. Other... Read More

Topics: Analytics, Data Governance, Data Integration, Data, Digital Technology, data lakes

Alteryx Tackles Analytics Ops

Posted by David Menninger on 05 October 2021

Alteryx is a data analytics software company that offers data preparation and analytics tools to simplify and automate data wrangling, data cleaning and modeling processes, enabling line-of-business personnel to quickly access, manipulate, analyze and output data. The platform features tools to run a variety of analytic functions such as diagnostic, predictive, prescriptive and geospatial... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Preparation, Data, AI and Machine Learning

The Weak Link in Data Governance? Analytics

Posted by David Menninger on 30 September 2021

Data governance is a hot topic these days. In fact, we are conducting benchmark research on the subject here. With increasing regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), organizations face more external oversight of their data governance practices. The risk of significant fines associated with these and other regulations,... Read More

Topics: Analytics, Data Governance, Data, Digital Technology

Collibra Brings Effective Data Governance to Line-of-Business

Posted by David Menninger on 28 September 2021

Collibra is a data governance software company that offers tools for metadata management and data cataloging. The software enables organizations to find data quickly, identify its source and assure its integrity. Line-of-business workers can use it to create, review and update the organization's policies on different data assets. Collibra’s software uses a microservice architecture and open... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Preparation, Information Management, Data, data lakes, AI and Machine Learning

Sisu Optimizes Analytics with Machine Learning for Actions & Decisions

Posted by David Menninger on 23 September 2021

Sisu Data is an analytics platform for structured data that uses machine learning and statistical analysis to automatically monitor changes in data sets and surface explanations. It can prioritize facts based on their impact and provide a detailed, interpretable context to refine and support conclusions. The product features fact boards, annotations and the ability to share facts and analysis... Read More

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data, AI and Machine Learning

Rapidminer Platform Supports Entire Data Science Lifecycle

Posted by David Menninger on 16 September 2021

Rapidminer is a visual enterprise data science platform that includes data extraction, data mining, deep learning, artificial intelligence and machine learning (AI/ML) and predictive analytics. It can support AI/ML processes with data preparation, model validation, results visualization and model optimization. Rapidminer Studio is its visual workflow designer for the creation of predictive... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Preparation, Data, data lakes, AI and Machine Learning

Confluent Helps Organizations Tackle Streaming Data

Posted by David Menninger on 09 September 2021

Confluent Platform is a streaming platform built by the original creators of Apache Kafka. It enables organizations to organize and manage streaming data from various sources. Confluent launched its IPO in June this year and raised $828 million to further expand its business. Confluent Platform was brought to several public cloud vendor marketplaces last year as Confluent Cloud. The offering is... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data, AI and Machine Learning

Informatica Earns Data Digital Innovation Award for 2021

Posted by David Menninger on 01 September 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has... Read More

Topics: Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, Digital Technology, blockchain, data lakes, AI and Machine Learning

Meet the Environmental Social and Governance (ESG) Reporting Challenge

Posted by Robert Kugel on 30 August 2021

Environmental, social and governance reporting by public corporations has become a top-of-mind issue for senior executives and boards of directors as countries increasingly consider or mandate its implementation in some form. The fundamental rationale for ESG reporting is rooted in the inability of purely financial measures to capture externalities (such as greenhouse gas emissions) or provide... Read More

Topics: Human Capital Management, Office of Finance, Business Intelligence, Data Governance, Data Preparation, Data, Financial Performance Management, ERP and Continuous Accounting

Innovit Named a Vendor with Merit in the 2021 PIM Value Index

Posted by Mark Smith on 17 August 2021

We are happy to share some insights about Innovit MDM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. We published the Ventana Research Value Index: Product Information Management, the distillation of a year of market and product research efforts. To assess functionality, one of the components of Capability, we applied the Ventana... Read More

Topics: Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Office of Revenue

Viamedici Named a Vendor with Merit in the 2021 PIM Value Index

Posted by Mark Smith on 13 August 2021

We are happy to share some insights about Viamedici EPIM drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. We published the Ventana Research Value Index: Product Information Management, the distillation of a year of market and product research efforts. To assess functionality, one of the components of Capability, we applied the... Read More

Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, data operations, Office of Revenue

Reltio Earns Marketing Digital Innovation Award for 2021

Posted by Keith Dawson on 12 August 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT. Ventana Research has... Read More

Topics: Voice of the Customer, Collaboration, Data Governance, Data Preparation, Information Management, Data, Product Information Management, Digital Marketing, Digital Commerce, blockchain, data lakes, intelligent marketing

Contentserv is a Vendor with Merit in the 2021 PIM Value Index

Posted by Mark Smith on 11 August 2021

We are happy to share some insights about Contentserv CS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. We published the Ventana Research Value Index: Product Information Management, the distillation of a year of market and product research efforts. To assess functionality, one of the components of Capability, we applied the... Read More

Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, data operations, Office of Revenue

Perfion Named a Vendor with Merit in the 2021 PIM Value Index

Posted by Mark Smith on 09 August 2021

We are happy to share some insights about Perfion drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. We published the Ventana Research Value Index: Product Information Management, the distillation of a year of market and product research efforts. To assess functionality, one of the components of Capability, we applied the Ventana... Read More

Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, data operations, Office of Revenue

Winshuttle is a Vendor with Merit in the 2021 PIM Value Index

Posted by Mark Smith on 06 August 2021

We are happy to share some insights about Winshuttle EnterWorks drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. We published the Ventana Research Value Index: Product Information Management, the distillation of a year of market and product research efforts. To assess functionality, one of the components of Capability, we applied... Read More

Topics: Marketing, Data Governance, Data, Product Information Management, Price and Revenue Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, data operations, Office of Revenue