ISG Software Research Analyst Perspectives

The Office of Finance in 2016

Posted by Robert Kugel on 14 February 2016

The imperative to transform the finance department to function in a more strategic, forward-looking and action-oriented fashion has been a consistent theme of practitioners, consultants and business journalists for two decades. In all that time, however, most finance and accounting departments have not changed much. In our benchmark research on the Office of Finance, nine out of 10 participants...

Topics: Big Data, Planning, Predictive Analytics, Social Media, Governance, GRC, Human Capital, Mobile Technology, Office of Finance, Budgeting, close, Continuous Accounting, Continuous Planning, end-to-end, Tax, Tax-Datawarehouse, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, In-memory, Uncategorized, CFO, CPQ, Risk, CEO, Financial Performance Management, FPM

Aria Enables Effective Recurring Revenue Management

Posted by Robert Kugel on 07 February 2016

Aria Systems provides companies with software for managing subscription or recurring revenue business models. A recurring revenue business models includes three types of selling and billing structures: a one-time transaction plus a periodic service charge; subscription-based services involving periodic charges; or a contractual relationship that charges periodically for goods and services. Aria’s...

Topics: SaaS, Sales, Sales Performance, Customer Engagement, Customer Experience, ERP, Marketing, NetSuite, Office of Finance, Recurring Revenue, customer life cycle, Customer Performance, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Customer Service, Financial Performance, Business Performance Management (BPM), Sales Performance Management (SPM), billing software

Transforming Tax Departments into Strategic Entities

Posted by Robert Kugel on 01 February 2016

The steady march of technology’s ability to handle ever more complicated tasks has been a constant since the beginning of the information age in the 1950s. Initially, computers in business were used to automate simple clerical functions, but as systems have become more capable, information technology has been able to substitute for increasingly higher levels of human skill and experience. A...

Topics: Sustainability, ERP, Governance, GRC, Human Capital, Office of Finance, audit, finance transformation, LongView, Tax, Analytics, Business Analytics, Business Performance, Financial Performance, Oracle, CFO, Risk & Compliance (GRC), Vertex, FPM, Innovation Awards, Thomson-Reuters multinational

ERP and Financial Performance Management Begin to Overlap

Posted by Robert Kugel on 20 December 2015

The ERP market is set to undergo a significant transformation over the next five years. At the heart of this transformation is the decade-long evolution of a set of technologies that are enabling a major shift in the design of ERP systems – the most significant change since the introduction of client/server systems in the 1990s. Some ERP software vendors increasingly are utilizing in-memory...

Topics: Performance Management, ERP, FP&A, Human Capital, Office of Finance, Reporting, Consolidation, Reconciliation, Analytics, Business Analytics, Business Performance, Financial Performance, Uncategorized, Financial Performance Management, FPM

Workday Financial Management Gains Momentum

Posted by Robert Kugel on 02 December 2015

Workday Financial Management (which belongs in the broader ERP software category) appears to be gaining traction in the market, having matured sufficiently to be attractive to a large audience of buyers. It was built from the ground up as a cloud application. While that gives it the advantage of a fresh approach to structuring its data and process models for the cloud, the product has had to...

Topics: Microsoft, SAP, ERP, FP&A, Human Capital, NetSuite, Office of Finance, Reporting, close, Controller, dashboard, Tax, Operational Performance, Analytics, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, IBM, Oracle, Uncategorized, CFO, Data, Financial Performance Management, FPM, Intacct, Spreadsheets

Evolving to the Next Generation of ERP Systems

Posted by Robert Kugel on 29 November 2015

The enterprise resource planning (ERP) system is a pillar of nearly every company’s record-keeping and management of business processes. It is essential to the smooth functioning of the accounting and finance functions. In manufacturing and distribution, ERP also can help plan and manage inventory and logistics. Some companies use it to handle human resources functions such as tracking employees,...

Topics: Big Data, Microsoft, SAP, Social Media, Supply Chain Performance, ERP, FP&A, Human Capital, Mobile Technology, NetSuite, Office of Finance, Reporting, close, closing, Controller, dashboard, Reconciliation, Operational Performance, Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, IBM, Oracle, Uncategorized, CFO, Data, finance, Financial Performance Management, FPM, Intacct

Oracle Must Pivot to Business Applications

Posted by ISG Software Research on 05 November 2015

Whatever Oracle’s cloud strategy had been the past, this year’s OpenWorld conference and trade show made it clear that the company is now all in. In his keynote address, co-CEO Mark Hurd presented predictions for the world of information technology in 2025, when the cloud will be central to companies’ IT environments. While his forecast that two (unnamed) companies will account for 80 percent of...

Topics: Microsoft, Predictive Analytics, Sales Performance, SAP, Supply Chain Performance, ERP, Human Capital, Mobile Technology, NetSuite, Office of Finance, Reporting, close, closing, Controller, dashboard, Tax, Customer Performance, Operational Performance, Analytics, Business Collaboration, Business Intelligence, Cloud Computing, Collaboration, IBM, Oracle, Business Performance Management (BPM), CFO, Data, finance, Financial Performance Management (FPM), Financial Performance Management, FPM, Intacct

Continuous Accounting Enables a Strategic Finance Department

Posted by ISG Software Research on 29 October 2015

Many senior finance executives say they want their department to play a more strategic role in the management and operations of their company. They want Finance to shift its focus from processing transactions to higher-value functions in order to make more substantial contributions to the success of the organization. I use the term “continuous accounting” to represent an approach to managing the...

Topics: ERP, Office of Finance, Reporting, close, closing, Controller, dashboard, Tax, Analytics, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, CFO, Data, finance, Financial Performance Management, FPM

Tagetik’s Solid Financial Performance Management Suite

Posted by ISG Software Research on 20 August 2015

Tagetik is a long-established vendor of financial performance management (FPM) software. Its full-featured suite includes planning, budgeting, consolidation, close management, disclosure management, analysis, dashboards and reporting. The software can be deployed on premises or in the cloud as multitenant software as a service or in a private cloud. Tagetik also offers pre-built integration with ...

Topics: Big Data, Governance, Human Capital, Office of Finance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Dashboards, Financial Performance

Unit4 Defines Strategy to Disrupt ERP Market

Posted by ISG Software Research on 29 June 2015

Unit4 is a global business software vendor focused on business and professional services, the public sector and higher education. Recently company executives met with industry analysts to provide an update of its strategic roadmap and to recap its accomplishments since being acquired by a private equity firm in 2014. Unit4 is the result of successive mergers of ERP and business software...

Topics: Predictive Analytics, Human Capital, Office of Finance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance

Order-to-Cash Cycle for Revenue Recognition

Posted by ISG Software Research on 27 May 2015

Revenue recognition standards for companies that use contracts are in the process of changing, as I covered in an earlier perspective. As part of managing their transition to these standards, CFOs and controllers should initiate a full-scale review of their order-to-cash cycle. This should include examination of their company’s sales contracts and their contracting process. They also should...

Topics: Planning, Governance, Office of Finance, Recurring Revenue, Reporting, Revenue Performance, Budgeting, Tax, Business Performance, Financial Performance

New Revenue Recognition Rules Require Software

Posted by ISG Software Research on 12 May 2015

For most of the past decade businesses that decided not to pay attention to proposed changes in revenue recognition rules have saved themselves time and frustration as the proponents’ timetables have slipped and roadmaps have changed. The new rules are the result of a convergence of US-GAAP (Generally Accepted Accounting Principles – the accounting standard used by U.S.-based companies) and IFRS...

Topics: Planning, Customer Experience, Governance, Office of Finance, Recurring Revenue, Reporting, Revenue Performance, Budgeting, Tax, Customer Performance, Business Performance, Financial Performance

Infor Makes User Experience A Reason for New Business Applications

Posted by ISG Software Research on 08 May 2015

Recently, Infor held its second innovation conference with industry analysts at its New York City headquarters. Infor’s products include the major categories of ERP, human capital management and financial performance management applications. Behind the marketing aspects of its use of “innovation” is a business strategy for retaining existing customers, migrating a sizable percentage of those...

Topics: Human Capital, Office of Finance, UX, Customer Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance

Nomis Solutions Targets Price and Revenue Optimization in Financial Services

Posted by ISG Software Research on 29 April 2015

Price and revenue optimization (PRO) software uses analytics to help companies maximize profitability for any targeted level of revenues. PRO utilizes data about buyer behavior to gauge individual customers’ price sensitivity and predict how they will react to prices. It enables users to charge buyers who appear to be less sensitive more than those who appear more price-sensitive. PRO is a...

Topics: Office of Finance, Revenue Performance, Nomis Solutions, Business Performance, Financial Performance, Financial Services

Effective Process Management Ensures a Fast Close

Posted by ISG Software Research on 08 April 2015

Because my research practice is centered on important business issues where technology is a key part of a solution, my written perspectives tend to focus on technology. However, it’s almost never the case that a company can just implement some application and fully resolve a business issue. Some progress may be achieved by using more effective tools, but in most cases results will fall short of...

Topics: Office of Finance, Reconciliation, Business Performance, Financial Performance, Data, Document Management

Does Pricing and Revenue Optimization Make My Bottom Line Look Fatter?

Posted by ISG Software Research on 31 March 2015

Managing prices has always been an activity of keen interest to businesses, but it has become even more critical to do it well. Over the past decade many companies have found their ability to raise prices has been constrained by intense competition resulting from Internet commerce, global competition and other factors. One tool for dealing with this pressure is price and revenue optimization...

Topics: Big Data, Performance Management, Sales, Office of Finance, Operational Performance Management (OPM), Analytics, Business Analytics, Business Performance Management (BPM), Financial Performance Management (FPM), Sales Performance Management (SPM), analytical application, Price Optimization

Recurring Revenue Challenges Finance Departments

Posted by ISG Software Research on 13 March 2015

As I noted in a recent analyst perspective note the recurring revenue business model is gaining increasing use worldwide. Our recently completed recurring revenue benchmark research shows that companies are using this business approach because they find that it can convey a strategic advantage in creating additional sales opportunities, making future revenues more predictable, enhancing their...

Topics: SaaS, Customer Experience, NetSuite, Office of Finance, Recurring Revenue, Zuora, Customer Performance, Operational Performance, Business Performance, Cloud Computing, Customer Service, Financial Performance, billing software, Intacct

How to Get Business Users to Switch from Spreadsheets

Posted by ISG Software Research on 26 February 2015

In our benchmark research at least half of participants that use spreadsheets to support a business process routinely say that these tools make it difficult for them to do their job. Yet spreadsheets continue to dominate in a range of business functions and processes. For example, our recent next-generation business planning research finds that this is the most common software used for performing...

Topics: Planning, Sales Performance, ERP, Forecast, GRC, Office of Finance, Reporting, closing, dashboard, enterprise spreadsheet, Excel, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Financial Performance, Information Management, Data, Risk, application, benchmark, Financial Performance Management

Integrated Business Planning Is More Effective

Posted by ISG Software Research on 24 February 2015

Ventana Research recently released the results of our Next-Generation Business Planning benchmark research. Business planning encompasses all of the forward-looking activities in which companies routinely engage. The research examined 11 of the most common types of enterprise planning: capital, demand, marketing, project, sales and operations, strategic, supply chain and workforce planning, as...

Topics: Big Data, Planning, Predictive Analytics, Sales, Sales Performance, Social Media, Supply Chain Performance, Human Capital Management, Marketing, Office of Finance, Reporting, Budgeting, Controller, Customer Performance, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Financial Performance, In-memory, Workforce Performance, CFO, Supply Chain, capital spending, demand management, Financial Performance Management, financial reporting, FPM, Integrated Business Planning, S&OP

Recurring Revenue: An Increasingly Important Business Model

Posted by ISG Software Research on 19 February 2015

Recurring revenue is a term applied to business models that involve three types of selling and billing structures: a one-time transaction plus a periodic service charge; subscription-based services involving periodic charges; or a contractual relationship that charges periodically for goods and services. Telecommunications was the first major industry to use it, but recently the model has gained...

Topics: SaaS, Customer Experience, NetSuite, Office of Finance, Recurring Revenue, Zuora, Customer Performance, Business Performance, Cloud Computing, Customer Service, Financial Performance, billing software, Intacct