ISG Software Research Analyst Perspectives (23)

The Buyers Guide for Augmented Analytics Classifies and Rates Vendors

Posted by David Menninger on 06 October 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research 2023 Augmented Analytics Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the... Read More

Topics: Analytics, Augmented Analytics, AI and Machine Learning

Augmented Analytics Buyers Guide 2023: Market Observations

Posted by David Menninger on 05 October 2023

The 2023 Ventana Research Buyers Guide for Augmented Analytics research enables me to provide observations about how the market has advanced. For decades, organizations have been improving and expanding the way they use analytics and data software, commonly referred to as business intelligence (BI), to improve their operations. Vendors have made dramatic improvements to BI products with highly... Read More

Topics: Analytics, Augmented Analytics, AI and Machine Learning

Infoblox DDI Boosts Network Security Resilience

Posted by Jeff Orr on 05 October 2023

In today’s rapidly evolving digital security landscape, organizations face the challenge of maintaining robust network security resilience. Chief information officers battling increasingly sophisticated cyber threats and the growing complexity of enterprise networks must enhance network security posture with advanced technologies to stay ahead of potential threats. One such technology is DDI –... Read More

The Buyers Guide for Analytics and Data Classifies and Rates Vendors

Posted by David Menninger on 04 October 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research 2023 Analytics and Data Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the... Read More

Topics: Analytics, Analytics and Data

Analytics and Data Buyers Guide 2023: Market Observations

Posted by David Menninger on 03 October 2023

The 2023 Ventana Research Buyers Guide for Analytics and Data research enables me to provide observations about how the market has advanced. The processes and technology of the analytics and data software industry continue to play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this,... Read More

Topics: Analytics, Analytics and Data

Build Network Security Resilience with DDI: Benefits and Challenges

Posted by Jeff Orr on 03 October 2023

Network security resilience is the ability to withstand and recover from cyber-attacks. To achieve this, organizations need to use DDI technology. DDI stands for DNS, DHCP and IPAM. These are three services that help devices connect and communicate on a network. Domain name system (DNS) converts human-readable domain names into IP addresses. For example, when you type www.VentanaResearch.com, DNS... Read More

Cloudera Facilitates Versatility with Enterprise Data and AI

Posted by Matt Aslett on 03 October 2023

The data platforms market may appear to have little or nothing to do with haute couture, but it is one of the data sectors most strongly influenced by the fickle finger of fashion. In recent years, various architectural approaches to data storage and processing have enjoyed a phase in the limelight, including data warehouse, data mart, data hub, data lake, cloud data warehouse, object storage,... Read More

Topics: Cloud Computing, Data Governance, Data Management, Data, Digital Technology, data operations, Streaming Data Events, analytic data platforms, Analytics and Data, AI and Machine Learning

Cisco to Acquire Splunk: An Enterprise SWOT Assessment

Posted by Jeff Orr on 28 September 2023

The acquisition of Splunk by Cisco marks a significant milestone in the digital security industry. This strategic move combines the strengths of two industry leaders, offering a suite of products and services underpinned by artificial intelligence technologies. However, like any major business decision, it comes with challenges and potential risks. Ventana Research presents an analysis of the... Read More

Generative AI Boosts Value Creation with Outcome-Led Data Integration

Posted by Matt Aslett on 27 September 2023

Despite a focus on being data-driven, many organizations find that data and analytics projects fail to deliver on expectations. These initiatives can underwhelm for many reasons, because success requires a delicate balance of people, processes, information and technology. Small deviations from perfection in any of those factors can send projects off the rails. For data projects, placing too much... Read More

Topics: Analytics, Business Intelligence, Data Management, Data, Digital Technology, data operations, AI and Machine Learning

Future of CRM has Sales Engagement Potential

Posted by Stephen Hurrell on 26 September 2023

Customer relationship management systems have been around since Tom Siebel created one while working at Oracle in the late ‘80s and then monetized it founding Siebel Systems that eventually was bought by Oracle. When Salesforce launched its “No Software” slogan in the early 2000s, CRM moved to the cloud, but the concept was still based on a object model centered around an opportunity that... Read More

Topics: Office of Revenue

ServiceNow Brings Process Optimization to Human Capital Management

Posted by ISG Research on 21 September 2023

In the realm of business process and workflow management, few names stand as tall as ServiceNow. After gaining traction for its cloud-based platform designed to help organizations manage and track IT service requests, the brand has grown into a behemoth, offering a wide range of services aimed at automating and optimizing business processes. Yet, in recent years, there’s been a notable and... Read More

Topics: Human Capital Management, Workforce Management, employee experience

Altair Accelerates Data Analytics with RapidMiner

Posted by David Menninger on 21 September 2023

Organizations are continuously combining data from diverse and siloed sources for analytical, artificial intelligence and machine learning projects. As the volume of data grows, it becomes challenging for organizations to manage and keep current to extract valuable insights in a timely manner. Businesses also face challenges such as a lack of required skills and a shortage of data science... Read More

Topics: Analytics, Business Intelligence, AI and Machine Learning

Microsoft Fabric Stitches Together Data and Analytics

Posted by Matt Aslett on 20 September 2023

I have written before about the rising popularity of the data fabric approach for managing and governing data spread across distributed environments comprised of multiple data centers, systems and applications. I assert that by 2025, more than 6 in 10 organizations will adopt data fabric technologies to facilitate the management and processing of data across multiple data platforms and cloud... Read More

Topics: Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Management, Data, Digital Technology, analytic data platforms, Analytics and Data, AI and Machine Learning

The Software Bill of Materials Secures the Software Supply Chain

Posted by Jeff Orr on 20 September 2023

Software supply chain digital security is a hot topic, especially after cyberattacks on SolarWinds, Colonial Pipeline and Kaseya. These attacks have exposed the vulnerabilities and risks that exist in the software products and services that organizations rely on for their daily operations. How can organizations protect themselves from these threats and ensure the quality and integrity of software... Read More

Reversing the ETL Process Improves Data Operations

Posted by David Menninger on 19 September 2023

At one point, analytics and business intelligence were considered non-mission critical activities. One of the primary concerns in designing analytics systems was to ensure they didn’t interfere with or draw computing resources away from operational systems. But today, analytical systems are integral to many aspects of operations. More than 9 in 10 participants in our Analytics and Data Benchmark... Read More

Topics: Analytics, Business Intelligence, Data Management, Data, Digital Technology, data operations, Analytics and Data

The Buyers Guide for Contact Centers Classifies and Rates Vendors

Posted by Keith Dawson on 19 September 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research 2023 Contact Centers Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the... Read More

Topics: Customer Experience, Contact Center

Contact Centers Buyers Guide: Market Observations

Posted by Keith Dawson on 18 September 2023

The 2023 Ventana Research Buyers Guide for Contact Centers research enables me to provide observations about how the market has advanced. In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill... Read More

Topics: Customer Experience, Contact Center

The Buyers Guide for Agent Management Classifies and Rates Vendors

Posted by Keith Dawson on 15 September 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research 2023 Agent Management Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the... Read More

Topics: Customer Experience, agent management

Agent Management Buyers Guide: Market Observations

Posted by Keith Dawson on 14 September 2023

The 2023 Ventana Research Buyers Guide for Agent Management research enables me to provide observations about how the market has advanced. Agents are the foundation of the contact center processes that impact every customer experience. These processes, and the customer service function, must be able to operate from any location, at any time, and agents must be able to respond to customers via any... Read More

Topics: Customer Experience, agent management

The Buyers Guide for Contact Center Suites Classifies and Rates Vendors

Posted by Keith Dawson on 13 September 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research 2023 Contact Center Suites Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the... Read More

Topics: Customer Experience, Contact Center