ISG Software Research Analyst Perspectives (28)

Workday Excels at People Analytics

Posted by ISG Research on 11 April 2023

People analytics is the application of data and statistical methods to better understand and optimize the human capital within an organization. It has become a crucial aspect of business strategy as organizations seek to make data-driven decisions about the workforce. In the past decade, the people analytics market has experienced substantial growth, as businesses look for ways to gain insight... Read More

Topics: Human Capital Management, Analytics, HR Analytics, People Analytics

Reltio Simplifies Connecting Data with Master Data Management

Posted by Matt Aslett on 06 April 2023

To execute more data-driven business strategies, organizations need linked and comprehensive data that is available in real time. By consistently managing data across siloed systems and ensuring that data definitions are agreed and current, organizations can overcome the challenges presented by data being distributed across an increasingly disparate range of applications and data-processing... Read More

Topics: Data Management, Data, data operations

Reasons Your Midsize Organization Needs a Finance Technology Update

Posted by Robert Kugel on 05 April 2023

The chief financial officer of a midsize organization faces a different set of challenges than those in larger or smaller enterprises. These organizations have grown to the point of requiring capabilities similar to larger businesses, but typically lack the staff or financial resources afforded to bigger organizations. The past decade of IT innovation – especially the expansion of cloud computing... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting

DataOps: Understanding the Definition and Differentiation

Posted by Matt Aslett on 04 April 2023

Data Operations (DataOps) has been part of the lexicon of the data market for almost a decade, with the term used to describe products, practices and processes designed to support agile and continuous delivery of data analytics. DataOps takes inspiration from DevOps, which describes a set of tools, practices and philosophy used to support the continuous delivery of software applications in the... Read More

Topics: Data Governance, Data Management, Data, data operations

Total Compensation Management Value Index Classifies and Rates Vendors

Posted by ISG Research on 31 March 2023

We are happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Total Compensation Management 2023 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories... Read More

Topics: Human Capital Management, Total Compensation Management

Market Observations from the Total Compensation Management Value Index

Posted by ISG Research on 30 March 2023

Having just completed the 2023 Ventana Research Value Index for Total Compensation Management, We want to share some of my observations about how the market has advanced since our assessment three years ago. For more than two decades, Ventana Research has conducted market research in a spectrum of related areas including Total Compensation Management (TCM) as well as broader HCM areas ranging... Read More

Topics: Human Capital Management, Total Compensation Management

Now with the Miracle Ingredient AI!

Posted by Robert Kugel on 30 March 2023

Early last December, just before ChatGPT became the new, bright, shiny object, The Economist magazine ran a story proclaiming that we had finally arrived at the age of boring artificial intelligence (AI). From my perspective, it’s unfortunate that didn’t last and that AI has been relegated back to the buzzword league. AI will be an increasingly important feature of business software through the... Read More

Topics: Office of Finance, Business Intelligence, Business Planning, Enterprise Resource Planning, ERP and Continuous Accounting, natural language processing, continuous supply chain, AI and Machine Learning

Why Intelligent Self-Service Is the Tip of the Spear for CX

Posted by Keith Dawson on 29 March 2023

Organizations looking to improve the customer experience and contact center operations should closely examine the processes at work in the front-end self-service environment. Technology advancements are converging at this gateway, including artificial intelligence, chatbots and knowledge management. The front end of the customer interaction offers a greater opportunity for customer engagement... Read More

Topics: Customer Experience, Self-service, Contact Center, Knowledge Management, Chatbots, agent management

Alation’s Data Governance Accelerates Data Intelligence

Posted by Matt Aslett on 29 March 2023

As data continues to grow and evolve, organizations seek better tools and technologies to employ data faster and more efficiently. Finding and managing data remains a perennial challenge for most organizations, and is exacerbated by increasing volumes of data and an expanding array of data formats. At the same time, organizations must comply with a growing list of national and regional rules and... Read More

Topics: Data Governance, Data Management, Data, data operations

Close Automation is Essential for Digital Finance Transformation

Posted by Robert Kugel on 28 March 2023

As a rule, I dislike terms like “digital finance transformation” because there’s a wave-the -magic-wand quality to it that obscures the not-so-simple people and process elements necessary for true transformation. Six of the most common – and expensive – words used in an accounting department are “we’ve always done it this way.” Persuading staff to change can be a struggle, even if change makes... Read More

Topics: Office of Finance

Qualtrics XM Platform Zeros in on Customer Experiences

Posted by Keith Dawson on 27 March 2023

Modern business relies on having a clear, continuous understanding of customer perceptions and intentions. That insight is increasingly used to deliver them experiences that they would consider excellent, in turn leading to higher satisfaction and more profitable relationships. Qualtrics, a provider of Experience Management (XM) software, focuses on creating applications that analyze customer... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, agent management

8x8 Pivots to Emphasize Contact Center Technology for CX

Posted by Keith Dawson on 23 March 2023

At its March 2023 analyst conference, 8x8 described a significant pivot in its focus. Going forward the company will be emphasizing the Contact Center (CCaaS) side of its portfolio, which to this point has represented a small portion of its overall sales. It made several product announcements to bolster the argument that it can effectively meet the needs of complex contact center operations while... Read More

Topics: Customer Experience, Contact Center

Tellius Enables Decision Intelligence

Posted by David Menninger on 23 March 2023

Organizations are continuously searching for new business opportunities hidden in their data. They are using various technologies including artificial intelligence and machine learning (AI/ML) to uncover granular insights that can support decision-making. Existing tools and dashboards are effective for observing standard metrics; however, they do not address follow-up questions, such as why... Read More

Topics: Analytics, Business Intelligence, natural language processing, AI and Machine Learning

Streaming Databases Enable Continuous Analysis and Data Persistence

Posted by Matt Aslett on 23 March 2023

Success with streaming data and events requires a more holistic approach to managing and governing data in motion and data at rest. The use of streaming data and event processing has been part of the data landscape for many decades. For much of that time, data streaming was a niche activity, however, with standalone data streaming and event-processing projects run in parallel with existing... Read More

Topics: Analytics, Data, Digital Technology, Streaming Analytics, Streaming Data Events, analytic data platforms, Analytics and Data

The Continuous Audit Improves Quality and Efficiency

Posted by Robert Kugel on 22 March 2023

An external audit examines an organization’s performance of accounting tasks. It validates the soundness of accounting systems and policies and compliance with generally accepted accounting principles in preparing financial statements – chiefly the income statement, balance sheet and statements of cash flow and equity. The auditor certifies that there are no material errors or omissions, and that... Read More

Topics: Office of Finance

AWS Enables Data Democratization with Amazon DataZone

Posted by Matt Aslett on 21 March 2023

I have previously written about the importance of data democratization as a key element of a data-driven agenda. Removing barriers that prevent or delay users from gaining access to data enables it to be treated as a product that is generated and consumed, either internally by employees or externally by partners and customers. This is particularly important for organizations adopting the data... Read More

Topics: Cloud Computing, Data Governance, Data Management, Data, Digital Technology, data operations, Analytics and Data

Hitachi Vantara DataOps Improves Analytics and Decision-Making

Posted by David Menninger on 21 March 2023

Now more than ever, effective data management is crucial to enable decision-makers to better assess information and take calculated actions. It is also important to keep up with the latest trends and technologies to derive higher value from data and analytics and maintain a competitive edge in the market. However, every organization faces challenges with data management and analytics. And as... Read More

Topics: Analytics, Data Governance, Data Management, Data, data operations, analytic data platforms

Learning Management Systems Value Index Classifies and Rates Vendors

Posted by ISG Research on 20 March 2023

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Learning Management Value Index 2023 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the real-world... Read More

Topics: Human Capital Management, Learning Management

Learning Management Systems: An Integral Resource for Any Organization

Posted by ISG Research on 17 March 2023

Having recently completed the 2023 Ventana Research Value Index for Learning Management Systems (LMS), I’d like to share some of my observations about how the market has advanced since our assessment three years ago. The evolution of the LMS technology market has accelerated exponentially as a result of shifts in employer and worker expectations that occurred during the pandemic and continue... Read More

Topics: Human Capital Management, Learning Management

Power the Talent Journey with Integrated Systems

Posted by ISG Research on 16 March 2023

A decade ago, organizations were sold on best-of-breed technology stacks. In the world of human capital management, that meant a separate system for each of the myriad processes that make up a worker's life span with a company. The approach seemed to make sense because a single system cannot be the best at everything, can it? Is it realistic for a single provider to create the most advanced... Read More

Topics: Human Capital Management, Talent Management, employee experience