ISG Software Research Analyst Perspectives (30)

FinancialForce Sharpens Customer Focus in Services Businesses

Posted by Robert Kugel on 31 January 2023

FinancialForce offers cloud-based ERP and professional services automation (PSA) software. The company targets midsize and larger services companies, especially those that provide professional services (such as consultants or field service organizations) as well as those that offer subscription-based or recurring revenue services and products. FinancialForce’s key point of differentiation is that... Read More

Topics: Office of Finance, Business Planning, Digital Commerce, ERP and Continuous Accounting, Subscription Management

HCM Market Agenda: A Focus on Experience and Engagement

Posted by ISG Research on 26 January 2023

Ventana Research recently announced its 2023 Market Agenda for Human Capital Management, continuing the guidance we’ve offered for two decades to help organizations derive maximum potential from workforce- and people-related technology investments and initiatives. In crafting this Market Agenda, we focused on three critical themes top-of-mind for both HCM vendors and buyers: Organizational... Read More

Topics: Human Capital Management, Employee Engagement, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Analytic Data Platforms Ranked and Rated for 2023

Posted by Matt Aslett on 26 January 2023

I am happy to share insights from our latest Ventana Research Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2023 Analytic Data Platforms Value Index is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect... Read More

Topics: Cloud Computing, Data, Digital Technology, analytic data platforms, Analytics and Data

The 2023 Value Index for Customer Experience Management: Vendor and Product Ratings

Posted by Keith Dawson on 25 January 2023

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2023 Ventana Research Value Index: Customer Experience Management is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Digital Business Market Agenda for 2023: Effectiveness and Engagement

Posted by Mark Smith on 25 January 2023

With Ventana Research’s 2023 Market Agenda, we continue the guidance we’ve offered for two decades to help organizations derive maximum value from digital business technology investments. Through our market research and expertise, we identify trends and best practices and share insights on how to achieve technological effectiveness, particularly in key processes and systems to engage the... Read More

Topics: Performance Management, Business Continuity, Digital transformation, Experience Management, Digital Communications, Sustainability and ESG

Prevedere Provides Predictive Insights with Analytics and Planning

Posted by David Menninger on 24 January 2023

Markets have been more volatile than ever. It creates a need for decision makers to utilize technologies such as artificial intelligence and machine learning (AI/ML) to better understand the external factors that impact their business. By identifying these factors, organizations can better plan for changing market environments and seize market opportunities. However, manual modeling is a... Read More

Topics: embedded analytics, Analytics, Business Intelligence, AI and Machine Learning

The 2023 Market Agenda for Marketing: Data Takes Center Stage

Posted by Keith Dawson on 24 January 2023

Ventana Research recently announced its 2023 Market Agenda in the expertise area of Marketing, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from business technology and improve outcomes. By 2025, one-half of CMOs will realize the essential requirement to market their customer experience (CX) as part of the brand values that contribute... Read More

Topics: Marketing, Product Information Management, Digital Marketing, intelligent marketing

Optimizing Subscription Management for Finance and Accounting

Posted by Robert Kugel on 24 January 2023

The subscription and recurring revenue business models became a significant part of the economy this century with the advent of streaming services for entertainment and software as a service. They have grown in popularity because they enhance customer lifetime value by evolving what had previously been a one-time-sale relationship into a delivery of ongoing services which can create a more loyal... Read More

Topics: Office of Finance, Financial Performance Management, ERP and Continuous Accounting

The 2023 Analytic Data Platforms Value Index: Market Observations

Posted by Matt Aslett on 23 January 2023

Ventana Research recently published the 2023 Analytic Data Platforms Value Index. As organizations strive to be more data-driven, increasing reliance on data as a fundamental factor in business decision-making, the importance of the analytic data platform has never been greater. In this post, I’ll share some of my observations about how the analytic data platforms market is evolving. Our Value... Read More

Topics: Cloud Computing, Data, Digital Technology, analytic data platforms, Analytics and Data

2023 Market Agenda: Greater Agility for a Less Certain World

Posted by Robert Kugel on 20 January 2023

Ventana Research recently announced its 2023 research agenda for Operations and Supply Chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value and improved outcomes from business technology. Readily available, innovative digital technology can help organizations optimize operations by aligning customer demand with... Read More

Topics: Continuous Planning, Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Property Technology, Supplier Relationship Management

All-Inclusive CX Suites Reveal the Big Picture to Optimize CX Management

Posted by Keith Dawson on 19 January 2023

Having just completed the 2023 Ventana Research Value Index for Customer Experience Management, I want to share some of my observations about how the market has developed. We found that there are many tools available for various needs related to customer management and communication, ranging from marketing tools to contact center systems to data and analytics applications. It is rare to find all... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Operational Data Platforms: Which Software Best Meets Your Needs?

Posted by Matt Aslett on 19 January 2023

I am happy to share insights from our latest Ventana Research Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements. The 2023 Operational Data Platforms Value Index is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect... Read More

Topics: Cloud Computing, Data, Digital Technology, Analytics and Data

Office of Finance 2023 Market Agenda: A Brave New World

Posted by Robert Kugel on 19 January 2023

Ventana Research recently announced its 2023 Market Agenda for the Office of Finance, continuing the guidance we have provided since 2003 on the practical use of technology for the finance and accounting department. Our insights and best practices aim to enable organizations to operate with agility and resiliency, improving performance and delivering greater value as a strategic partner. We craft... Read More

Topics: Office of Finance, Business Planning, Financial Performance Management, ERP and Continuous Accounting

Why Configure, Price & Quote Should Be Important to Sales

Posted by Stephen Hurrell on 18 January 2023

Configure, price and quote (CPQ) software has been traditionally viewed as a specialist outpost of software, almost exclusively B2B and predominately used in manufacturing or specialty chemicals or other industries where there were large variants of similar products that required careful configuration, pricing and ultimately generating a quote that could be forwarded to a prospective customer for... Read More

Topics: Office of Revenue

2023 Market Agenda for Data: Accelerating Data Agility

Posted by Matt Aslett on 18 January 2023

Ventana Research recently announced its 2023 Market Agenda for Data, continuing the guidance we have offered for two decades to help organizations derive optimal value and improve business outcomes. Organizations that make a higher proportion of business decisions based on data stand to gain competitive advantage, responding faster to worker and customer demands for more innovative, data-rich... Read More

Topics: Cloud Computing, Data Governance, Data Management, Data, Digital Technology, data operations, Streaming Data Events, analytic data platforms, Analytics and Data

The 2023 Market Agenda for Analytics: Empowering Workforces to Engage

Posted by David Menninger on 17 January 2023

Ventana Research recently announced its 2023 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, capitalizing on these innovations can be challenging. To support this, I... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

2023 Operational Data Platforms Value Index: Observations and Insights

Posted by Matt Aslett on 17 January 2023

Ventana Research recently published the 2023 Operational Data Platforms Value Index. The importance of the operational data platform has never been greater as organizations strive to be more data-driven, incorporating intelligence into operational applications via personalization and recommendations for workers, partners and customers. In this post, I’ll share some of my observations on how the... Read More

Topics: Cloud Computing, Data, analytic data platforms, Analytics and Data

Professional Services Automation Increases Efficiency

Posted by Robert Kugel on 17 January 2023

A professional services automation application marries front- and back-office functions, helping services organizations address core business challenges by ensuring that: Projects are optimally staffed by those with the right skills. Individual professionals are as productive as possible by maximizing their billable time within constraints (such as time required for improving their skills) as... Read More

Topics: Office of Finance, Financial Performance Management, ERP and Continuous Accounting

The Revolution in Revenue in 2023: Ventana Research Market Agenda

Posted by Stephen Hurrell on 13 January 2023

Ventana Research recently announced its 2023 research agenda for the Office of Revenue, continuing the guidance we’ve offered for nearly two decades to help organizations realize their optimal value from applying technology to improve business outcomes. Chief Sales and Revenue Officers face an imperative to manage their sales and revenue organizations, but they don’t always have the guidance they... Read More

Topics: Sales, Analytics, Internet of Things, Data, Sales Performance Management, Digital Technology, Digital Commerce, Conversational Computing, mobile computing, Subscription Management, extended reality, intelligent sales, partner management, AI and Machine Learning

The 2023 Market Agenda for CX: Analytics Takes Center Stage

Posted by Keith Dawson on 12 January 2023

Ventana Research recently announced its Market Agenda in the expertise area of Customer Experience. CX has emerged as a way for organizations to demonstrate value and stand out in the marketplace. The technology underlying modern CX is transitioning from tools that are based on communication to those centered on data analysis and process automation. This allows organizations to build great... Read More

Topics: Customer Experience, Voice of the Customer, CEM, Self-service, Analytics, Contact Center, agent management, AI and Machine Learning