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The Necessity of Revenue Performance Management

Posted by Stephen Hurrell on 27 January 2022
Ventana Research was the first market research firm to focus on the emerging area of sales performance management (SPM), which we define as a coordinated set of sales-related activities, processes and systems that enable organization. Over the past decade, SPM has become more science than art. Properly managing a sales organization requires effective planning, which in turn requires key... Read More

Topics: Sales, Sales Performance Management

Inkling Advances Digital Learning for Operational Effectiveness

Posted by Mark Smith on 26 January 2022
The necessity of learning is essential for every organization to realize the full potential of the workforce. But many organizations treat learning like training or academic instruction to ensure policy or compliance to a minimum level of work performance, instead of continuing career education and improving skills in the operational workflow. The context for where and how workers work is... Read More

Topics: Human Capital Management, Learning, LMS, inkling

Shifts in Agent Management Software Benefit Agent Experiences

Posted by Keith Dawson on 26 January 2022
The 2022 Ventana Research Value Index for agent management software is published, offering interesting observations about how the market is advancing to provide more sophistication to agents and the management of them. The market is now characterized by applications integrated into multifunction suites, a significant change accelerated by the pandemic in the short term and vendor consolidation... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Augmented Reality Will Evolutionize Business Computing

Posted by Robert Kugel on 25 January 2022
As with many IT innovations, augmented reality (AR), extended reality (XR) and the related topic of spatial computing had been discussed to death long before they became a practical reality. As a user interface, AR is already well understood in terms of its ability to open vast new vistas in entertainment as well as making physical tasks, such as machinery maintenance and warehouse pick-and-pack,... Read More

Topics: Office of Finance, Digital transformation, natural language processing, extended reality, robotic automation, Collaborative & Conversational Computing

2022 Market Agenda: Digital Business Enables Organizational Resilience

Posted by Mark Smith on 24 January 2022
Ventana Research has announced its market agenda for 2022, continuing the tradition of reliability in our efforts to educate and guide the technology market. Our assessments are backed by our expertise and independence, as we do not share our market agenda or our research – including analyst and market perspectives or our Value Index – with any external party until it is published. We review and... Read More

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Office of Revenue, Market Agenda

ThoughtSpot Enables Simpler Analytics with AI and NLP

Posted by David Menninger on 21 January 2022
Organizations today have huge volumes of data across various cloud and on-premises systems which keep growing by the second. To derive value from this data, organizations must query the data regularly and share insights with relevant teams and departments. Automating this process using natural language processing (NLP) and artificial intelligence and machine learning (AI/ML) enables... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data Integration, Data, natural language processing, data lakes, data operations, AI and Machine Learning

AWS Cloud Data Platform Services Expand Workload Placement Options

Posted by Matt Aslett on 19 January 2022
Few trends have had a bigger impact on the data platforms landscape than the emergence of cloud computing. The adoption of cloud computing infrastructure as an alternative to on-premises datacenters has resulted in significant workloads being migrated to the cloud, displacing traditional server and storage vendors. Almost one-half (49%) of respondents to Ventana Research’s Analytics and Data... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data

Reltio Connects MDM in the Cloud for Business

Posted by David Menninger on 11 January 2022
Organizations today are working with multiple applications and systems, including enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and other systems, where data can easily become fragmented and siloed. And as the organization increases its data sources and adds more systems and custom applications, it becomes challenging to manage the data... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Analytics and Data

Customer Experience Needs Accountability with Executive Leadership

Posted by Keith Dawson on 10 January 2022
The contact center is where much of customer experience management happens, but it is by no means the beginning or end of the CX story. Other departments, notably marketing and revenue, have a stake in what happens during the customer’s lifecycle. Whether it’s developing offers, orchestrating interactions or assessing behavior and intent, handling the complexity of the relationship requires a... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center

Configure, Price and Quote Software Supports Profitability Management

Posted by Robert Kugel on 07 January 2022
Pricing is an issue that almost every for-profit company confronts – and usually agonizes over. Chief financial officers must play a part in setting the strategic direction of pricing in their organization. They should not be involved in tactical pricing decisions because they are not close enough to markets and customers, but they should be part of the strategic design of pricing, especially as... Read More

Topics: Office of Finance, Analytics, Financial Performance Management, Digital Commerce

MongoDB Accelerates Data Platform Cloud Adoption with Atlas

Posted by Matt Aslett on 05 January 2022
The need for data-driven decision-making requires organizations to transform not only the approach to business intelligence and data science but also accelerate the development of new operational applications that support greater business agility, enable cloud- and mobile-based consumption, and deliver more interactive and personalized experiences. To stay competitive, organizations need to... Read More

Topics: Analytics, Cloud Computing, Analytics and Data

Couchbase Modernizing Relational Database Workloads

Posted by Matt Aslett on 30 December 2021
The term NoSQL has been a misnomer ever since it appeared in 2009 to describe a group of emerging databases. It was true that a lack of support for Structured Query Language (SQL) was common to the various databases referred to as NoSQL. However, it was always one of a number of common characteristics, including flexible schema, distributed data processing, open source licensing, and the use of... Read More

Topics: Business Continuity, Analytics, Data, Digital Technology

AI for Sales: Technology is Ready but Are You?

Posted by Stephen Hurrell on 28 December 2021
The internet is a rich source of information and is used by buyers to research new applications and offerings well before ever engaging a vendor and salesperson. Along with massive growth in offerings, this is a major reason why sales teams are facing increasing challenges to successfully sell and attain targets. One approach that is being continually trumpeted by vendors is the use of artificial... Read More

Topics: Sales, AI and Machine Learning

Hydroanalytic Data Platforms Power Data Lakes’ Strategic Value

Posted by Matt Aslett on 23 December 2021
Data lakes have enormous potential as a source of business intelligence. However, many early adopters of data lakes have found that simply storing large amounts of data in a data lake environment is not enough to generate business intelligence from that data. Similarly, lakes and reservoirs have enormous potential as sources of energy. However, simply storing large amounts of water in a lake is... Read More

Topics: Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Data, Digital Technology, data lakes, data operations, AI and Machine Learning

Tackling ESG Reporting Challenges

Posted by Robert Kugel on 21 December 2021
ESG reporting is a matter that organizations – and especially publicly held corporations – will be confronting over the next several years. Ventana Research asserts that by 2025, one-half of corporations with 1,000 or more employees will have a formal ESG reporting process in place to address legal mandates or shareholder demand. The roots of ESG investing go back many decades but it has gained... Read More

Topics: FP&A, Governance, Office of Finance, Performance, Reporting, CFO, ESG

High-Impact People Data: Many Opportunities Remain

Posted by ISG Research on 15 December 2021
Data from human capital management systems has delivered significant value to organizations for decades. The value continuum has included ensuring compliance with workforce-related laws and regulations around the globe; optimizing human resources’ processes (when combined with various other elements such as change management); maintaining a historical record of key employee activities and... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, employee experience

Data Platforms Landscape Divided Between Analytic and Operational

Posted by Matt Aslett on 14 December 2021
As I noted when joining Ventana Research, the range of options faced by organizations in relation to data processing and analytics can be bewildering. When it comes to data platforms, however, there is one fundamental consideration that comes before all others: Is the workload primarily operational or analytic? Although most database products can be used for operational or analytic workloads, the... Read More

Topics: business intelligence, Analytics, Data, data lakes, data operations, AI and Machine Learning

Fix Sales and Operations Planning to Improve Financial Efficiency

Posted by Robert Kugel on 10 December 2021
Several years ago, I noted the importance of gaining resilience in managing supply chains. The world had entered a new era of trade following the financial crisis of 2007, as multilateral relationships were steadily fragmenting. For decades, sourcing and supply chain management was focused almost exclusively on achieving the lowest cost, and the world’s trade environment supported this approach.... Read More

Topics: Office of Finance, Continuous Planning, Business Planning, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain

Evolving ERP Systems Redefining Office of Finance Operations

Posted by Robert Kugel on 03 December 2021
Over the past decade, how organizations manage processes and record data related to transactional events captured by an enterprise resource planning system has undergone a significant evolution. Some of the more recent changes have been the result of a steady migration to the cloud, since these systems are typically updated frequently, require less maintenance, have better performance and are... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting

Cockroach Labs Brings Developers and Serverless Database Together

Posted by Matt Aslett on 02 December 2021
Breaking into the database market as a new vendor is easier said than done given the dominance of the sector by established database and data management giants, as well as the cloud computing providers. We recently described the emergence of a new breed of distributed SQL database providers with products designed to address hybrid and multi-cloud data processing. These databases are... Read More

Topics: Cloud Computing, Data, Digital Technology, Digital transformation, Analytics and Data

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