ISG Software Research Analyst Perspectives

PROS Enables Modern Commerce with Dynamic CPQ

Posted by Robert Kugel on 16 September 2018

PROS Holdings is a software vendor with two distinct but related sets of products. The company began in 1985 offering revenue management software to airlines, hospitality and rental car companies. More recently it added price and revenue management software focusing on B2B services, chemicals and energy, consumer goods manufacturers, food and beverage, healthcare, insurance and technology. This...

Topics: Big Data, Sales, Customer Experience, Marketing, Office of Finance, Analytics, Data Preparation, Sales Performance Management, Financial Performance Management, Price and Revenue Management, Digital Marketing, Digital Commerce, Pricing and Promotion Management, Sales Enablement and Execution

Make Accounting Cool (Again)

Posted by Robert Kugel on 12 September 2018

Was accounting ever cool? Well, yes, in a nerdy sort of way. Double-entry bookkeeping, codified in the 15th century by Fra Luca Pacioli, a Franciscan friar and pal of Leonardo Da Vinci, was essential for the expansion of trade and the creation of the modern corporation. Bookkeeping and accounting were as important to economic development as two other financial inventions – insurance and...

Topics: Big Data, Office of Finance, Continuous Planning, business intelligence, Analytics, Financial Performance Management, Enterprise Resource Planning, ERP and Continuous Accounting

A Superior Employee Experience – A New Business Imperative

Posted by ISG Software Research on 14 June 2018

Employee engagement has been a dominant theme in both human capital management (HCM) and the systems to manage it in recent years; lately (though not necessarily appropriately) it is a topic often equated with the notion of the employee experience. On a related point, Gallup’s annual employee engagement survey has consistently found the majority of today’s workforce to be disengaged, defined as...

Topics: Big Data, Data Science, Human Capital Management, Machine Learning, Learning Management, Analytics, Business Intelligence, Cloud Computing, Collaboration, HRMS, Workforce Management, Digital Technology, Workforce Optimization

AI in Business: Hypocrisy and Opportunity

Posted by Mark Smith on 06 June 2018

We now are well beyond the year depicted in 2001: A Space Odyssey, a cinematic perspective on the future of artificial intelligence in which HAL 9000, a computer, is able to simulate human behavior and control machines. Anyone reviewing the past two years of marketing around AI in the business technology industry can be forgiven for believing that we have arrived at the futuristic state Stanley...

Topics: Big Data, Data Science, Mobile, Customer Analytics, Customer Engagement, Customer Experience, Machine Learning, Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Customer Service, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Information Optimization, Digital Technology, Machine Learning and Cognitive Computing, Cybersecurity, Billing and Recurring Revenue, Workforce Optimization, collaboration for business

Blockchains Come in Different Shapes and Sizes

Posted by Robert Kugel on 27 May 2018

Blockchains are attractive because their built-in security and trust factors make them useful for almost all business interactions involving organizations and individuals. Blockchains have two basic functions. One is as a method for handling transactions involving property such as land deeds, trademarks or other assets. The second involves exchanges of data such as identities of individuals or...

Topics: Big Data, Data Science, Mobile, Marketing Performance Management, Office of Finance, business intelligence, Analytics, Cloud Computing, Data Governance, Data Integration, Data Preparation, Internet of Things, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain

Workday Advances Technology Roadmap for Finance

Posted by Robert Kugel on 21 May 2018

Workday recently presented a technology summit for industry analysts. The presentations focused on Workday’s ongoing product advancements as well as its approach to employing emerging technologies. These technologies include artificial intelligence (AI) and machine learning (ML), robotic process automation (RPA) and bots utilizing natural language processing. Ventana Research uses the term “...

Topics: Big Data, Data Science, Mobile, Machine Learning, Office of Finance, Continuous Planning, Cloud Computing, Collaboration, Financial Performance Management, ERP and Continuous Accounting

GDPR: Business or Technology Vendors Ready or Not?

Posted by Mark Smith on 11 May 2018

We are have arrived at the May 25, 2018 date when the European Union’s General Data Privacy Regulations (GDPR) become enforceable, following what has been a two-year transition period. Companies were given this time to put in place reasonable measures and the systems necessary to support the legislation’s wide-ranging personal data privacy requirements, which apply to any organization with more...

Topics: Big Data, Data Science, Mobile, Sales, Customer Analytics, Customer Engagement, Customer Experience, Marketing, Analytics, Business Intelligence, Cloud Computing, Collaboration, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Digital Technology, Digital Marketing, Digital Commerce, Cybersecurity, Billing and Recurring Revenue, collaboration for business, mobile marketing

Beyond Digital Transformation: Effective Technology Innovation in 2018

Posted by Mark Smith on 07 May 2018

Advancing the potential of any business requires continuous improvement in the processes and technology that support it. Many companies have embraced attempts at a digital transformation, and it’s become a goal to which organizational resources and budgets have been dedicated around the globe.

Topics: Big Data, Data Science, Mobile, Sales, Customer Analytics, Customer Engagement, Customer Experience, Human Capital Management, Machine Learning, Marketing, Marketing Performance Management, Mobile Technology, Office of Finance, Wearable Computing, Analytics, Business Intelligence, Cloud Computing, Collaboration, Customer Service, Data Governance, Data Integration, Data Preparation, Internet of Things, Contact Center, Information Optimization, Product Information Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Machine Learning and Cognitive Computing, Pricing and Promotion Management, Cybersecurity, Billing and Recurring Revenue, Workforce Optimization, collaboration for business, mobile marketing

The Untapped Potential of Data Preparation

Posted by David Menninger on 29 December 2017

Ventana Research recently published the findings of our benchmark research on Data Preparation, which examines the practices organizations use to accomplish data preparation. We view data preparation as a sequence of steps: identifying, locating and then accessing the data; aggregating data from different sources; and enriching, transforming and cleaning it to create a single uniform data set....

Topics: Big Data, Analytics, Data Preparation

SAP Data Hub Orchestrates Data for Business and IT

Posted by David Menninger on 14 December 2017

I recently attended SAP TechEd in Las Vegas to hear the latest from the company regarding its analytics and business intelligence offerings as well as its data management platform. The company used the event to launch SAP Data Hub and made several other data and analytics announcements that I’ll cover below.

Topics: Big Data, SAP, Machine Learning, Analytics, Data Preparation, SAP TechEd

Joining the Ventana Research Team and Community

Posted by ISG Software Research on 06 December 2017

I’m thrilled to announce to my HCM vendor and practitioner network as well as the ever-expanding Ventana Research community that I’m now directing Ventana’s HCM practice. I will be working closely with our CEO and Chief Research Officer Mark Smith, who is a fellow HCM enthusiast and thought leader.

Topics: Big Data, Data Science, Mobile, Human Capital Management, Machine Learning, Learning Management, Analytics, Cloud Computing, Collaboration, Internet of Things, HRMS, Workforce Management, Payroll Optimization, Customer Digital Technology

At Strata Data NY, Focus is on Machine Learning and AI

Posted by David Menninger on 19 November 2017

The Strata Data Conference is changing and it’s changing in a good way. At the recentStrata Data Conference in New York, Mike Olson, chief strategy officer atCloudera, which co-sponsored the event, commented that at prior events we used to talk about the “Hadoop zoo animals,” meaning the various components of the Hadoop ecosystem of which I havewritten previously. Following last fall’s Strata...

Topics: Big Data, Machine Learning, Analytics, Hadoop, Artificial intelligence

Is Hadoop Disappearing?

Posted by David Menninger on 09 November 2017

There’s been some speculation in the market that Hadoop may be disappearing. Some of this speculation has been driven by vendors that have recently downplayed Hadoop in their marketing efforts. For example, the Strata+Hadoop World conference is now known as the Strata Data Conference. The Hadoop Summit is now known as the Dataworks Summit. In Cloudera’s S-1 filing with the SEC for its initial...

Topics: Big Data, Analytics, Hadoop

Artificial Intelligence and Machine Learning in Business Applications

Posted by Robert Kugel on 26 October 2017

The application of artificial intelligence (AI) and machine learning (ML) to business computing will have a profound impact on white collar professions. This is especially true in heavily rules-based functions such as accounting. Companies recognize the transformational potential of AI and ML, but the progression and pace of the adoption of these technologies is unclear. Some applications of AI...

Topics: Big Data, Machine Learning, Office of Finance, Analytics, CFO, finance, CEO, AI, accountants, NLP, Accounting

Hortonworks Helps IBM Big Data Potential with Hadoop

Posted by David Menninger on 04 September 2017

Recently Hortonworks announced some significant additions to its products at the DataWorks Summit. These additions reflect the fact that the big data market continues to evolve, as I have previously written.

Topics: Big Data, Machine Learning, Analytics

Choose Your IoT Technologies Wisely

Posted by David Menninger on 03 July 2017

This is my second analyst perspective based on our IoT Benchmark Research. In the first, I discussed the business focus of IoT applications and some of the challenges organizations are facing. Now I’ll share some of the findings about technologies used in IoT applications and the impact those technologies appear to have on the success of users’ projects.

Topics: Big Data, Analytics, Business Intelligence, IOT, NoSQL

Broken Analytics and BI? Natural Language and Notifications Can Help

Posted by Mark Smith on 15 June 2017

If we look at the focus of technology vendors for analytics and business intelligence or business applications providers deploying these capabilities in the last five years, we see that they have elevated the importance on the value of visualization and dashboards. These promotions might be understandable, but will they make business and the people using them more intelligent?

Topics: Big Data, Data Science, Mobile, Machine Learning, Analytics, Business Intelligence, Cloud Computing, Collaboration, Information Optimization, Digital Technology, Machine Learning and Cognitive Computing

Salesforce Fails Again in Customer Experience

Posted by Mark Smith on 14 June 2017

More than a year ago I wrote from personal experience about the challenges our firm encountered with Salesforce’s cloud computing systems and customer service and if we can trust them for business in the cloud. That perspective covered a range of issues that the behemoth cloud computing applications and platform company is facing regarding its service and technology. While Salesforce has shifted...

Topics: Big Data, Sales, Office of Finance, Analytics, Cloud Computing, Collaboration, Product Information Management, Sales Performance Management, Digital Commerce, Sales and Operations Planning, Machine Learning and Cognitive Computing, Sales Enablement and Execution, Machine Learning Digital Technology, Sales Planning and Analytics

The Year of Machine Learning

Posted by David Menninger on 01 June 2017

This year various types of organizations are embracing machine learning like it is going out of style – or maybe it would be better to say coming into style. And now with a little investigation on LinkedIn finds over half million professionals with machine learning in their job title. Machine learning is the application of specific data science algorithms that become more accurate as the system...

Topics: Big Data, Data Science, Analytics, Business Intelligence, Cloud Computing, Machine Learning and Cognitive Computing, Machine Learning Digital Technology

Informatica Asserts Its Commitment to the Cloud and Machine Learning

Posted by David Menninger on 27 May 2017

Informatica reintroduced itself to the world at its recent customer conference, Informatica World, in San Francisco. The company took advantage of the event to showcase its new branding in an effort to change the way customers think about the company. Informatica has been providing information services in the cloud for more than a decade. Even though cloud revenue comprises a minority of...

Topics: Big Data, Data Science, Analytics, Business Intelligence, Cloud Computing, Data Governance, Data Integration, Data Preparation, Information Optimization, Machine Learning and Cognitive Computing, Machine Learning Digital Technology