ISG Software Research Analyst Perspectives (16)

What’s New in Technology for Office of Revenue?

Posted by Stephen Hurrell on 31 July 2024

Spring and fall are conference seasons, and this spring I was fortunate to be invited to several software provider events that are part of my coverage of the Office of Revenue. And while artificial intelligence (AI) and generative AI (GenAI) were front and center, there were other announcements where the focus was more on the potential changes that these technologies would enable within... Read More

Topics: Office of Revenue

The Evolving Strategic Needs for Successful AI and ML

Posted by Matt Aslett on 30 July 2024

The artificial intelligence and machine learning landscape was profoundly altered by the emergence of generative AI into the mainstream consciousness during 2023. The widespread availability of GenAI models and cloud services has lowered the barriers to individuals and enterprises engaging with AI for various use cases, including generating content, querying data, writing code, preparing data for... Read More

Topics: Analytics and Data, AI and Machine Learning

The Buyers Guides for Financial Consolidation and Close Classifies and Rates Software Providers

Posted by Robert Kugel on 30 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Financial Consolidation and Close: ISG and Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. The financial records of an enterprise must be periodically reviewed and... Read More

Topics: Office of Finance

The Buyers Guides for Learning Management Systems Classifies and Rates Software Providers

Posted by Matthew Brown on 25 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Learning Management Systems: Ventana Research Buyers Guide is the distillation of a year of market and product research by Ventana Research. Over the last several years, the learning technology industry has experienced a remarkable evolution,... Read More

Topics: Human Capital Management, Learning Management

The Buyers Guides for Cloud Computing Platforms Classifies and Rates Software Providers

Posted by Jeff Orr on 25 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Cloud Computing Platforms Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. Cloud computing has emerged as a fundamental technology driving the digital transformation of... Read More

Topics: Cloud Computing, Digital Technology

The Buyers Guides for Subscription Management Classifies and Rates Software Providers

Posted by Stephen Hurrell on 24 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Subscription Management: Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. The era of subscriptions has transformed the way businesses operate and consumers engage with... Read More

Topics: Subscription Management, Office of Revenue

The Buyers Guides for AI Platforms Classifies and Rates Software Providers

Posted by David Menninger on 23 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The AI Platforms: Ventana Research Buyers Guide is the distillation of a year of market and product research by Ventana Research. While Artificial intelligence (AI) has evolved over many decades, it is front and center due to a combination of... Read More

Topics: AI

The Buyers Guides for Data Platforms Classifies and Rates Software Providers

Posted by Matt Aslett on 18 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Data Platforms Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. Data platforms provide an environment for organizing and managing the storage, processing, analysis, and... Read More

Topics: analytic data platforms, Analytics and Data

Solace Shines for Event-Driven Integration

Posted by Matt Aslett on 16 July 2024

I previously wrote about the ongoing importance of event brokers and event management in enabling enterprises to adopt event-driven architecture and event stream processing. Many enterprises adopt EDA as the design pattern for maximizing events to deliver real-time business processes. There are many advantages to using EDA, including a cultural shift away from batch processing towards real-time... Read More

Topics: Streaming Data Events, Analytics and Data

Boomi Offers Innovation in API and AI

Posted by Matt Aslett on 10 July 2024

I previously wrote about the potential for generative artificial intelligence technology to enhance the integration sector by facilitating outcome-driven approaches for automatically generating integration pipelines in response to declared business requirements. The use of GenAI in data and application integration remains nascent, but multiple software providers are embracing the potential for... Read More

Topics: Analytics and Data

Who Poisoned the AI Watering Hole: Adversarial Threats in AI

Posted by Jeff Orr on 09 July 2024

Embracing artificial intelligence technologies opens doors for innovation and efficiency. Alongside these opportunities, however, come risks. Threat actors are keenly aware of the potential impact of AI systems and are actively exploring ways to manipulate them. In this Analyst Perspective, I explore the world of adversarial machine-learning threats and provide practical guidance for securing AI... Read More

Topics: Digital Technology, DevOps and Platforms, AI and Machine Learning

Monte Carlo Addresses Performance as a Measure of Data Reliability

Posted by Matt Aslett on 27 June 2024

I recently wrote about the role data observability plays in generating value from data by providing an environment for monitoring its quality and reliability. Data observability is a critical functional aspect of Data Operations, alongside the development, testing and deployment of data pipelines and data orchestration, as I explained in our Data Observability Buyers Guide. Maintaining data... Read More

Topics: data operations, Analytics and Data

Businesses Need a More Expansive View of Self-Service’s Value

Posted by Keith Dawson on 20 June 2024

Self-service has changed immensely in recent years. It has gotten better, qualitatively, in delivering answers and resolutions to customers. But it has also gotten extremely complex, relying on a basket of new technologies to achieve results. It helps to look at it through the eyes of the three main constituencies that are affected by it: customers, contact centers and the businesses they sit in.... Read More

Topics: Customer Experience, Contact Center

ServiceNow Puts AI to Work at Knowledge 2024 Conference

Posted by Jeff Orr on 17 June 2024

ServiceNow is a global software provider that has developed a cloud computing platform that helps organizations manage digital workflows for enterprise operations. The provider uses its annual Knowledge user conference to educate customers and showcase product announcements. Ventana Research had the opportunity to attend the Knowledge 2024 event and provides this analyst perspective to summarize... Read More

Topics: IT Service Management, Digital Technology, natural language processing, AI and Machine Learning

Verint Turns Focus to CX Automation and AI

Posted by Keith Dawson on 12 June 2024

Verint held its analyst conference recently, using the opportunity to flesh out how it is responding to the rapid developments in artificial intelligence (AI) and data-related technologies and to changes in the way enterprises consider the purchasing process for contact center-related tools. The market for contact center technology is changing very quickly. It has historically focused on... Read More

Topics: Customer Experience, Contact Center

Data Operations Improves Trust in Data for Analytics and AI

Posted by Matt Aslett on 12 June 2024

Enterprises are embracing the potential for artificial intelligence (AI) to deliver improvements in productivity and efficiency. As they move from initial pilots and trial projects to deployment into production at scale, many are realizing the importance of agile and responsive data processes, as well as tools and platforms that facilitate data management, with the goal of improving trust in the... Read More

Topics: data operations, Analytics and Data, AI and Machine Learning

AI is Changing the Market for Consolidation Software

Posted by Robert Kugel on 11 June 2024

Until recently, dedicated consolidation software had been a sleepy category. First introduced in the 1980s as a tool designed to run on personal computers (freeing the accounting department from reliance on its IT department), offerings basically achieved feature and function parity by the next decade. The last major technology innovation—moving the software to the cloud—began in the mid-2000s.... Read More

Topics: Office of Finance, ERP and Continuous Accounting

Google Advances Cloud Data Platforms and Analytics Services with GenAI

Posted by Matt Aslett on 05 June 2024

The emergence of generative artificial intelligence (GenAI) has significant implications at all levels of the technology stack, not least analytics and data products, which serve to support the development, training and deployment of GenAI models, and also stand to benefit from the advances in automation enabled by GenAI. The intersection of analytics and data and GenAI was a significant focus of... Read More

Topics: Analytics, AI, natural language processing, AI and Machine Learning

Resilient Supply Chains and AI to Manage Costs

Posted by Robert Kugel on 23 May 2024

Rebalancing supply chains to improve resiliency has been a focus of enterprises with even moderately complex and long supply chains for the past four years. One aspect of this rebalancing is that it almost always involves higher costs. Volume discounts and bargaining power are reduced when more suppliers are used, or an alternate supplier may have higher factor costs and therefore must charge... Read More

Topics: Continuous Planning, Business Planning, Product Information Management, Operations & Supply Chain, Continuous Supply Chain & ERP

Data Observability Improves Trust in Data for Decision-Making

Posted by Matt Aslett on 22 May 2024

I recently wrote about the development, testing and deployment of data pipelines as a fundamental accelerator of data-driven strategies as well as the importance of data orchestration to accelerate analytics and artificial intelligence. As I explained in the recent Data Observability Buyers Guide, data observability software is also a critical aspect of data-driven decision-making. Data... Read More

Topics: Analytics, data operations, Analytics and Data, AI and Machine Learning