ISG Software Research Analyst Perspectives (15)

Gain Finance Department Productivity with Straight-Through Processing

Posted by Robert Kugel on 13 August 2024

Improving data management is at the forefront of my Office of Finance research practice because, when not managed well, it can have a profoundly negative impact on departmental efficiency, individual performance, organizational agility and sustainability. Conversely, straight-through processing (STP), a business process design and data management methodology, reduces process friction throughout... Read More

Topics: Office of Finance, ERP and Continuous Accounting, Order-to-Cash

Compensation Renaissance: The Role of Technology in Revamping Rewards

Posted by Matthew Brown on 13 August 2024

Compensation practices are currently experiencing a substantial transformation, driven by evolving workforce expectations and rapid technological innovation. This shift is fundamentally reshaping how organizations approach rewards and recognition for workers. Technologies like data analytics enable more precise and personalized compensation management strategies while also fostering greater... Read More

Topics: Human Capital Management, Total Compensation Management, employee experience

Competitive Innovation is Improving the Economics of GenAI

Posted by Robert Kugel on 09 August 2024

At this stage of the development of Generative AI, there’s much we can see clearly (at least we think we can), but there’s even more likely to surprise us. As that great 20th-century philosopher and hall-of-fame catcher, Yogi Berra, famously said, “It’s tough to make predictions, especially about the future.” The breadth and speed of innovation today in all aspects of GenAI rivals that of the... Read More

Topics: Office of Finance, ERP and Continuous Accounting, Model Building and Large Language Models, Order-to-Cash

Market Observations on AI Governance

Posted by David Menninger on 01 August 2024

Having just completed our AI Platforms Buyers Guide assessment of 25 different software providers, I was surprised to see how few provided robust AI governance capabilities. As I’ve written previously, data governance has changed dramatically over the last decade, with nearly twice as many enterprises (71% v. 38%) implementing data governance policies during that time. With all this attention on... Read More

Topics: AI, Analytics and Data, AI and Machine Learning

What’s New in Technology for Office of Revenue?

Posted by Stephen Hurrell on 31 July 2024

Spring and fall are conference seasons, and this spring I was fortunate to be invited to several software provider events that are part of my coverage of the Office of Revenue. And while artificial intelligence (AI) and generative AI (GenAI) were front and center, there were other announcements where the focus was more on the potential changes that these technologies would enable within... Read More

Topics: Office of Revenue

The Evolving Strategic Needs for Successful AI and ML

Posted by Matt Aslett on 30 July 2024

The artificial intelligence and machine learning landscape was profoundly altered by the emergence of generative AI into the mainstream consciousness during 2023. The widespread availability of GenAI models and cloud services has lowered the barriers to individuals and enterprises engaging with AI for various use cases, including generating content, querying data, writing code, preparing data for... Read More

Topics: Analytics and Data, AI and Machine Learning

The Buyers Guides for Financial Consolidation and Close Classifies and Rates Software Providers

Posted by Robert Kugel on 30 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Financial Consolidation and Close: ISG and Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. The financial records of an enterprise must be periodically reviewed and... Read More

Topics: Office of Finance

The Buyers Guides for Learning Management Systems Classifies and Rates Software Providers

Posted by Matthew Brown on 25 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Learning Management Systems: Ventana Research Buyers Guide is the distillation of a year of market and product research by Ventana Research. Over the last several years, the learning technology industry has experienced a remarkable evolution,... Read More

Topics: Human Capital Management, Learning Management

The Buyers Guides for Cloud Computing Platforms Classifies and Rates Software Providers

Posted by Jeff Orr on 25 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Cloud Computing Platforms Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. Cloud computing has emerged as a fundamental technology driving the digital transformation of... Read More

Topics: Cloud Computing, Digital Technology

The Buyers Guides for Subscription Management Classifies and Rates Software Providers

Posted by Stephen Hurrell on 24 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Subscription Management: Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. The era of subscriptions has transformed the way businesses operate and consumers engage with... Read More

Topics: Subscription Management, Office of Revenue

The Buyers Guides for AI Platforms Classifies and Rates Software Providers

Posted by David Menninger on 23 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The AI Platforms: Ventana Research Buyers Guide is the distillation of a year of market and product research by Ventana Research. While Artificial intelligence (AI) has evolved over many decades, it is front and center due to a combination of... Read More

Topics: AI

The Buyers Guides for Data Platforms Classifies and Rates Software Providers

Posted by Matt Aslett on 18 July 2024

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well software providers’ offerings meet buyers’ requirements. The Data Platforms Ventana Research Buyers Guide is the distillation of a year of market and product research by ISG and Ventana Research. Data platforms provide an environment for organizing and managing the storage, processing, analysis, and... Read More

Topics: analytic data platforms, Analytics and Data

Solace Shines for Event-Driven Integration

Posted by Matt Aslett on 16 July 2024

I previously wrote about the ongoing importance of event brokers and event management in enabling enterprises to adopt event-driven architecture and event stream processing. Many enterprises adopt EDA as the design pattern for maximizing events to deliver real-time business processes. There are many advantages to using EDA, including a cultural shift away from batch processing towards real-time... Read More

Topics: Streaming Data Events, Analytics and Data

Boomi Offers Innovation in API and AI

Posted by Matt Aslett on 10 July 2024

I previously wrote about the potential for generative artificial intelligence technology to enhance the integration sector by facilitating outcome-driven approaches for automatically generating integration pipelines in response to declared business requirements. The use of GenAI in data and application integration remains nascent, but multiple software providers are embracing the potential for... Read More

Topics: Analytics and Data

Who Poisoned the AI Watering Hole: Adversarial Threats in AI

Posted by Jeff Orr on 09 July 2024

Embracing artificial intelligence technologies opens doors for innovation and efficiency. Alongside these opportunities, however, come risks. Threat actors are keenly aware of the potential impact of AI systems and are actively exploring ways to manipulate them. In this Analyst Perspective, I explore the world of adversarial machine-learning threats and provide practical guidance for securing AI... Read More

Topics: Digital Technology, DevOps and Platforms, AI and Machine Learning

Monte Carlo Addresses Performance as a Measure of Data Reliability

Posted by Matt Aslett on 27 June 2024

I recently wrote about the role data observability plays in generating value from data by providing an environment for monitoring its quality and reliability. Data observability is a critical functional aspect of Data Operations, alongside the development, testing and deployment of data pipelines and data orchestration, as I explained in our Data Observability Buyers Guide. Maintaining data... Read More

Topics: data operations, Analytics and Data

Businesses Need a More Expansive View of Self-Service’s Value

Posted by Keith Dawson on 20 June 2024

Self-service has changed immensely in recent years. It has gotten better, qualitatively, in delivering answers and resolutions to customers. But it has also gotten extremely complex, relying on a basket of new technologies to achieve results. It helps to look at it through the eyes of the three main constituencies that are affected by it: customers, contact centers and the businesses they sit in.... Read More

Topics: Customer Experience, Contact Center

ServiceNow Puts AI to Work at Knowledge 2024 Conference

Posted by Jeff Orr on 17 June 2024

ServiceNow is a global software provider that has developed a cloud computing platform that helps organizations manage digital workflows for enterprise operations. The provider uses its annual Knowledge user conference to educate customers and showcase product announcements. Ventana Research had the opportunity to attend the Knowledge 2024 event and provides this analyst perspective to summarize... Read More

Topics: IT Service Management, Digital Technology, natural language processing, AI and Machine Learning

Verint Turns Focus to CX Automation and AI

Posted by Keith Dawson on 12 June 2024

Verint held its analyst conference recently, using the opportunity to flesh out how it is responding to the rapid developments in artificial intelligence (AI) and data-related technologies and to changes in the way enterprises consider the purchasing process for contact center-related tools. The market for contact center technology is changing very quickly. It has historically focused on... Read More

Topics: Customer Experience, Contact Center

Data Operations Improves Trust in Data for Analytics and AI

Posted by Matt Aslett on 12 June 2024

Enterprises are embracing the potential for artificial intelligence (AI) to deliver improvements in productivity and efficiency. As they move from initial pilots and trial projects to deployment into production at scale, many are realizing the importance of agile and responsive data processes, as well as tools and platforms that facilitate data management, with the goal of improving trust in the... Read More

Topics: data operations, Analytics and Data, AI and Machine Learning