ISG Software Research Analyst Perspectives (13)

Data Catalogs Serve Multiple Roles and Use Cases

Posted by Matt Aslett on 29 January 2025

Metadata management has played a role in data governance and analytics for many years. It wasn’t until the emergence of the data catalog as a product category just over a decade ago that enterprises had a platform for metadata-driven data management that could span multiple departments and use cases across an entire enterprise. ISG defines a data catalog as an inventory of data assets that... Read More

Topics: Analytics and Data

ESG Management Software is Essential for Efficient Compliance

Posted by Robert Kugel on 28 January 2025

Enterprises have been investing in software to manage their environmental, social and governance (ESG) objectives and compliance requirements. The need to account for these considerations in parallel with financial accounting began growing early in the century and accelerated as governments and regulatory authorities began to require companies to measure and document activities and outcomes.... Read More

Topics: Office of Finance, ERP and Continuous Accounting

The Impact of the Cloud and AI on Evolving Data Platform Requirements

Posted by ISG Research on 23 January 2025

The degree to which data platforms are critical to efficient business operations cannot be overstated. Without data platforms, enterprises would be reliant on a combination of paper records, time-consuming manual processes and huge libraries of physical files to record, process and store business information. The extent to which that is unthinkable highlights the level at which today’s... Read More

Topics: Analytics, Analytics and Data

Intercompany Financial Management is Essential for Multinationals

Posted by Robert Kugel on 22 January 2025

ISG Software Research coined the term intercompany financial management to define a discipline for structuring and handling transactions within an enterprise and between its legal entities. IFM is designed to maximize staff efficiency and accounting accuracy while optimizing tax exposure, minimizing tax leakage and ensuring consistent tax and regulatory compliance. Technology has advanced to a... Read More

Topics: Office of Finance, ERP and Continuous Accounting, Intercompany Financial Management

MongoDB Enhances Developer Data Platform

Posted by Matt Aslett on 21 January 2025

Despite all the interest in artificial intelligence (AI) and generative AI (GenAI), ISG’s Buyers Guide for Data Platforms serves as a reminder of the ongoing importance of product experience functionality to address adaptability, manageability, reliability and usability. While new and emerging capabilities might catch the eye, features that address data platform security, performance and... Read More

Topics: AI, Analytics and Data

External Data Supports More Accurate Planning

Posted by ISG Research on 15 January 2025

I recently completed the latest edition of our Business Planning Buyers Guide, which reviews and assesses the offerings of 14 providers of this software. One of the points that I look at is whether and to what extent the software provider offers out-of-the-box external data useful for forecasting, planning, analysis and evaluation. What I discovered is that the availability of this type of vital... Read More

Topics: Office of Finance, Analytics, Business Planning, AI and Machine Learning

Cloudera Enables Hybrid Cloud Data and AI

Posted by Matt Aslett on 15 January 2025

Too often, enterprises find that data is distributed across multiple silos on-premises and in the cloud. More than two-thirds of participants in ISG’s Market Lens Cloud Study are using a hybrid architecture involving both on-premises and cloud infrastructure for analytics and artificial intelligence deployments. Unifying data to achieve operational and analytic objectives requires complex data... Read More

Topics: AI, Analytics and Data

Building Inclusive Workplaces: HR Tech's Role in DEIB Transformation

Posted by Matthew Brown on 14 January 2025

Technology should be viewed as an enabler of program success for diversity, equity, inclusion and belonging, providing extended support that enables teams to expand their reach and ability to execute more complex business processes. AI-powered recruiting platforms, for example, help remove bias from the hiring process by analyzing job descriptions and identifying language that may unintentionally... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

There Are Gaps in the CX Toolkit Waiting to Be Filled

Posted by Keith Dawson on 14 January 2025

The breadth of customer experience (CX) solutions created by software providers in recent years has expanded into new areas, usually related or adjacent to existing, more traditional toolkits. Most providers in the space began as more-or-less pure play contact center software providers, so the CX toolset starts with that set of technologies. Products are grounded in core functions for service... Read More

Topics: Customer Experience, Contact Center

Let’s Put the “A” Back in FP&A

Posted by Robert Kugel on 09 January 2025

When considered at all, unintended consequences are expected to be negative. As enterprises and institutions rush to adopt artificial intelligence and generative AI, the focus is on the potentially unforeseen—and unforecastable—unfavorable outcomes. However, one very likely positive impact of AI investments in business computing is the near-effortless availability of consistently reliable data... Read More

Topics: Office of Finance, Analytics, Business Planning

Streamline Subscription Accounting to Increase Productivity

Posted by Robert Kugel on 08 January 2025

The subscription and recurring revenue business models became a significant part of the economy this century with the advent of streaming services for entertainment and software as a service. They have grown in popularity because they enhance customer lifetime value by evolving what had previously been a one-time-sale relationship into a delivery of ongoing services, which can create a more loyal... Read More

Topics: Office of Finance, ERP and Continuous Accounting

AI Use Cases for Field Service

Posted by Keith Dawson on 08 January 2025

Field service is an often-overlooked area of the service equation, in part because managing its operations involves tools and activities outside of normal contact center models. Field service has a communications component, which is partly handled by contact centers. However, the bulk of field service management activity has to do with organizing the work of technicians and dispatchers. It also... Read More

Topics: Customer Experience, Contact Center, Augmented Reality

Transforming Task Automation: The Future of Intelligent Orchestration

Posted by Jeff Orr on 31 December 2024

The evolution from basic task automation platforms to advanced task orchestration and management marks a milestone in the journey toward Intelligent Automation. Task automation platforms initially enabled enterprises to automate repetitive tasks, freeing valuable human resources for more strategic activities. However, as the need for seamless coordination of multiple automated tasks becomes... Read More

Topics: Digital Technology, RPA

Bigeye Enable Monitoring, Quality and Lineage of Data

Posted by Matt Aslett on 20 November 2024

I previously explained that data observability software has become a critical component of data-driven decision-making. Data observability addresses one of the most significant impediments to generating value from data by providing an environment for monitoring the quality and reliability of data on a continual basis. Maintaining quality and trust is a perennial data management challenge, the... Read More

Topics: AI, data operations, Analytics and Data

Infor’s Velocity Summit Highlights Multiple Advances and Enhancements

Posted by Robert Kugel on 12 November 2024

I recently attended Infor’s Velocity Summit, designed to showcase the latest versions of its CloudSuite ERP software. Also center stage were Infor’s advances in artificial intelligence and process mining as well as its environmental, social and governance application and supply chain optimization enhancements. The company provides industry-specific enterprise software that enhances business... Read More

Topics: Office of Finance, ERP and Continuous Accounting, natural language processing, AI and Machine Learning, Continuous Supply Chain & ERP

What Open Platforms Mean for Contact Centers

Posted by Keith Dawson on 12 November 2024

Software providers have identified “openness” as a key consideration for contact center buyers. Since there is no generally accepted rule about what makes a system open, it makes sense for us to examine what components contribute to that quality, and why it should be thought of as a good thing. Contact centers have been dealing with the tension between so-called open and proprietary platforms for... Read More

Topics: Customer Experience, Contact Center

Capital One Offers Cost Controls for Cloud Data Warehouses

Posted by Matt Aslett on 07 November 2024

The adoption of cloud environments for analytic workloads has been a key feature of the data platforms sector in recent years. For two-thirds (66%) of participants in ISG’s Data Lake Dynamic Insights Research, the primary data platform used for analytics is cloud based. Many enterprises adopted cloud-based analytic data platforms with a view to improving operational efficiencies by reducing the... Read More

Topics: data operations, Analytics and Data

A Planning Center of Excellence Delivers Performance Improvement

Posted by Robert Kugel on 07 November 2024

Artificial Intelligence and generative AI are beginning to change how enterprises do many things, especially planning and budgeting. This technology has the potential to significantly redefine the mission of the financial planning and analysis group. It will do so by substantially reducing the time spent on the purely mechanical aspects of day-to-day tasks. AI is also making it easier for... Read More

Topics: Office of Finance, Analytics, Business Planning, Workforce Management, AI and Machine Learning

Beyond Buzzwords: How HR Tech Can Drive DEIB Success

Posted by Matthew Brown on 06 November 2024

For many years, HR teams encountered an endless stream of buzzwords often intended to garner excitement about new technological developments or further evolution of the HR profession. Unfortunately, this often leads us down unproductive paths in the attempt to be part of the conversation. Often, executives and senior leaders will express a requirement to include the latest buzzwords in any... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Restructuring Cybersecurity: Lessons from Microsoft's Recent Changes

Posted by Jeff Orr on 06 November 2024

The structures that govern enterprise security teams are under scrutiny. A recent report from a government watchdog group has taken issue with Microsoft’s cybersecurity strategies in the wake of its Exchange Server attacks, prompting the enterprise software giant to re-evaluate its reporting structures. The implications of this shift extend beyond Microsoft itself, with cybersecurity becoming a... Read More

Topics: Digital Technology, Cybersecurity, CISO