ISG Software Research Analyst Perspectives (62)

FinancialForce Serves the Modern Service Business

Posted by Robert Kugel on 10 December 2018

FinancialForce offers cloud-based ERP and professional services automation (PSA) software. The company targets midsize and larger services companies, especially those that provide professional services (such as consultants or field service organizations), subscription-based or recurring revenue services. FinancialForce’s key point of differentiation is that it is built natively on the Salesforce...

AWS Lags in Connecting Contact Centers in Cloud Computing

Posted by Mark Smith on 06 December 2018

I am happy to share some insight on AWS drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request...

Kinaxis Assists in the Planning of Supply Chains for the New Era of Trade

Posted by Robert Kugel on 06 December 2018

Kinaxis recently held its annual user conference, Kinexions, which focuses on helping the company’s customers improve their execution of supply chain and sales and operations planning (S&OP). This year’s event took place against a backdrop of what is beginning to look like a new and more challenging era of world trade. This will have a significant impact on most product companies with...

Consolidation around Cognos 11.1 and other news from IBM Analytics University

Posted by David Menninger on 03 December 2018

IBM's Analytics University (held in both Miami and Stockholm) brought about some large changes. Big announcements this year included a consolidation of IBM's Watson Analytics into Cognos 11.1, helping provide some clarity to their analytics offerings, along with new visualizations and better data preparation. This also includes a new conversational assistant to help generate narrative...

8x8 Brings Good to Contact Center in the Cloud Market

Posted by Mark Smith on 03 December 2018

I am happy to share some insight on 8x8 drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request...

Workday Supports the Finance Department of the Future

Posted by Robert Kugel on 29 November 2018

This year’s Workday Rising, the company’s annual user group meeting, offered details of the company’s latest release, Workday 31, and provided a roadmap for the next several semiannual releases. To put these plans into a broader context, I’ve commented before that information technology is on the verge of delivering capabilities that will enable finance and accounting organizations to transform...

IFS brings Focus to CX with Contact Center in the Cloud

Posted by Mark Smith on 29 November 2018

I am happy to share some insight on IFS-mplsystems drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in...

Altitude Brings Simplification to Customer Engagement for Contact Centers

Posted by Mark Smith on 26 November 2018

I am happy to share some insight on Altitude drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

News and Announcements from Tableau and TC18

Posted by David Menninger on 21 November 2018

Once again I attended Tableau's Users Conference, along with 17,000 other attendees, affectionately self-referred to as "data nerds". Pushing the envelope in data capabilities and access, Tableau introduced the "Ask Data" feature, allowing users to prose natural language queries and receive a response, along with new data preparation capabilities and other enhancements to help data analysts....

Five9 Brings Balanced Value to Contact Center in the Cloud

Posted by Mark Smith on 21 November 2018

I am happy to share some insight on Five9 drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Pursuing the Win-Win with Personalized Learning Experience

Posted by ISG Research on 19 November 2018

Learning management technology, either as part of a larger HCM software suite or as a standalone niche solution, has evolved from its classroom-based, instructor-led origins. Modern systems deliver information the way many employees learn best, through informal social learning that is personalized and engaging. Some of these new, often mobile-enabled approaches deliver education via short (three...

RingCentral Brings SMB Value to Contact Centers

Posted by Mark Smith on 19 November 2018

I am happy to share some insight on RingCentral drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Content Guru Brings Manageable Contact Center in the Cloud

Posted by Mark Smith on 15 November 2018

I am happy to share some insight on Content Guru drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Sales and Operations Planning: Just Mediocre

Posted by Robert Kugel on 15 November 2018

A recent analysis of our sales and operations planning (S&OP) dynamic insight research provides perspective on the current state of this core business process. Using concise web-based surveys, Ventana Research’s Dynamic Insights provide research participants with an immediate assessment of their company’s efforts as well as research- and experience-based advice on potential next steps to improve....

NewVoiceMedia Demonstrates its Validation in Contact Center in the Cloud

Posted by Mark Smith on 13 November 2018

I am happy to share some insight on NewVoiceMedia drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in...

Serenova Simplifies Contact Center in the Cloud for Business

Posted by Mark Smith on 08 November 2018

I am happy to share some insight on Serenova drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Genesys Brings a Pure Focus to Contact Center in the Cloud

Posted by Mark Smith on 05 November 2018

I am happy to share some insight on Genesys drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Cisco Unified Contact Centers in Cloud Computing with BroadSoft

Posted by Mark Smith on 29 October 2018

I am happy to share some insight on BroadSoft drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a...

Teradata and the Analytics Universe

Posted by David Menninger on 26 October 2018

This year, Teradata rebranded the Teradata users conference from "Partners" to "Analytics Universe", and there is a reason for it. For decades, Teradata has represented the high end of the analytic database, but new innovations and technologies are adding flexibility to Teradata's licensing as they compete. For the full breakdown of Teradata's Analytics Universe 2018, and my analysis of all the...

Aspect Brings Great TCO and ROI for Contact Centers in the Cloud

Posted by Mark Smith on 25 October 2018

I am happy to share some insight on Aspect Software drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated...