ISG Software Research Analyst Perspectives (64)

MicroStrategy Battles for Top Spot in Analytics and BI

Posted by David Menninger on 08 February 2019

I am happy to offer some insights on MicroStrategy drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a... Read More

Topics: Mobile Technology, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Information Builders Earns Top Analytics and BI Honors

Posted by David Menninger on 06 February 2019

I am happy to offer some insights on Information Builders drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a... Read More

Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

How Do Analytics and Business Intelligence Vendors Stack Up?

Posted by David Menninger on 04 February 2019

I am happy to share some insights gleaned from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark research,... Read More

Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

Straight-Through Processing for Business and Commerce

Posted by Robert Kugel on 31 January 2019

“Straight-through processing” (STP) is a business process and data architecture methodology. Technology advances have made STP increasingly feasible for any business process, allowing companies to design and execute them from inception to completion in a more automated fashion, minimizing or eliminating human intervention in the process. The associated data also progresses automatically... Read More

Topics: Sales, Customer Experience, Office of Finance, Recurring Revenue, Data Governance, Financial Performance Management, Digital Commerce, ERP and Continuous Accounting, Billing and Recurring Revenue

Analytics and Business Intelligence for a Data-Driven World

Posted by David Menninger on 29 January 2019

Ventana Research provides unique insight into the analytics and business intelligence (BI) industry. This is important, as its processes and technology play an instrumental role in enabling an organization’s business units and IT to utilize its data in both tactical and strategic ways to perform optimally. To accomplish this, organizations must provide technology that can access the data,... Read More

Topics: Data Science, business intelligence, Mobile Intelligence, Analytics, Cloud Computing, Collaboration, Digital Technology

BlackLine Exorcises Accounting Details

Posted by Robert Kugel on 10 January 2019

I recently attended BlackLine’s annual user conference. The company aims to automate time-consuming repetitive tasks and substantially reduce the amount of detail that individuals must handle in the department. The phrase “the devil is in the details” certainly applies to accounting, especially managing the details in the close-to-report phase of the accounting cycle, which is where BlackLine... Read More

Topics: automation, close, closing, Consolidation, control, effectiveness, Reconciliation, CFO, compliance, Data, controller, Financial Performance Management, FPM, Sarbanes Oxley, Accounting, process management, report

Wdata Puts the “A” back in FP&A

Posted by Robert Kugel on 13 December 2018

Workiva recently introduced Wdata, a cloud facility for centralizing financial and non-financial information from multiple sources. It frees up time for finance organizations, especially financial planning and analysis (FP&A) groups, to explore conditions and trends in their business because they need to spend less of it gathering data and preparing it for analysis and reporting. Ventana Research... Read More

Topics: Office of Finance, Recurring Revenue, Continuous Planning, Data Governance, Data Preparation, Financial Performance Management, Price and Revenue Management, Enterprise Resource Planning, ERP and Continuous Accounting, Sales Planning and Analytics, revenue recognition

FinancialForce Serves the Modern Service Business

Posted by Robert Kugel on 10 December 2018

FinancialForce offers cloud-based ERP and professional services automation (PSA) software. The company targets midsize and larger services companies, especially those that provide professional services (such as consultants or field service organizations), subscription-based or recurring revenue services. FinancialForce’s key point of differentiation is that it is built natively on the Salesforce... Read More

Topics: Sales, Office of Finance, Recurring Revenue, Cloud Computing, Financial Performance Management, ERP and Continuous Accounting, Billing and Recurring Revenue, revenue recognition

AWS Lags in Connecting Contact Centers in Cloud Computing

Posted by Mark Smith on 06 December 2018

I am happy to share some insight on AWS drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Kinaxis Assists in the Planning of Supply Chains for the New Era of Trade

Posted by Robert Kugel on 06 December 2018

Kinaxis recently held its annual user conference, Kinexions, which focuses on helping the company’s customers improve their execution of supply chain and sales and operations planning (S&OP). This year’s event took place against a backdrop of what is beginning to look like a new and more challenging era of world trade. This will have a significant impact on most product companies with... Read More

Topics: Continuous Planning, Financial Performance Management, Inventory Optimization, Operations & Supply Chain, Enterprise Resource Planning, Sales and Operations Planning

Consolidation around Cognos 11.1 and other news from IBM Analytics University

Posted by David Menninger on 03 December 2018

IBM's Analytics University (held in both Miami and Stockholm) brought about some large changes. Big announcements this year included a consolidation of IBM's Watson Analytics into Cognos 11.1, helping provide some clarity to their analytics offerings, along with new visualizations and better data preparation. This also includes a new conversational assistant to help generate narrative... Read More

Topics: Big Data, Analytics, Business Intelligence, Data Preparation, AI, natural language processing

8x8 Brings Good to Contact Center in the Cloud Market

Posted by Mark Smith on 03 December 2018

I am happy to share some insight on 8x8 drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Workday Supports the Finance Department of the Future

Posted by Robert Kugel on 29 November 2018

This year’s Workday Rising, the company’s annual user group meeting, offered details of the company’s latest release, Workday 31, and provided a roadmap for the next several semiannual releases. To put these plans into a broader context, I’ve commented before that information technology is on the verge of delivering capabilities that will enable finance and accounting organizations to transform... Read More

Topics: Office of Finance, Recurring Revenue, Continuous Planning, Financial Performance Management, Price and Revenue Management, ERP and Continuous Accounting, revenue recognition

IFS brings Focus to CX with Contact Center in the Cloud

Posted by Mark Smith on 29 November 2018

I am happy to share some insight on IFS-mplsystems drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Altitude Brings Simplification to Customer Engagement for Contact Centers

Posted by Mark Smith on 26 November 2018

I am happy to share some insight on Altitude drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

News and Announcements from Tableau and TC18

Posted by David Menninger on 21 November 2018

Once again I attended Tableau's Users Conference, along with 17,000 other attendees, affectionately self-referred to as "data nerds". Pushing the envelope in data capabilities and access, Tableau introduced the "Ask Data" feature, allowing users to prose natural language queries and receive a response, along with new data preparation capabilities and other enhancements to help data analysts.... Read More

Topics: Big Data, Data Governance, Data Integration, Data Preparation, Tableau Software, data lakes

Five9 Brings Balanced Value to Contact Center in the Cloud

Posted by Mark Smith on 21 November 2018

I am happy to share some insight on Five9 drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Pursuing the Win-Win with Personalized Learning Experience

Posted by ISG Research on 19 November 2018

Learning management technology, either as part of a larger HCM software suite or as a standalone niche solution, has evolved from its classroom-based, instructor-led origins. Modern systems deliver information the way many employees learn best, through informal social learning that is personalized and engaging. Some of these new, often mobile-enabled approaches deliver education via short (three... Read More

Topics: Human Capital Management, Learning Management, HRMS, Workforce Management, Digital Technology, Work and Resource Management, Machine Learning and Cognitive Computing, Artificial intelligence, employee experience, Chatbots, Personalization, Predictive HCM

RingCentral Brings SMB Value to Contact Centers

Posted by Mark Smith on 19 November 2018

I am happy to share some insight on RingCentral drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Content Guru Brings Manageable Contact Center in the Cloud

Posted by Mark Smith on 15 November 2018

I am happy to share some insight on Content Guru drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

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