 
            Our benchmark research into the next-generation contact center in the cloud shows that the telephone and other nondigital communication channels are far from obsolete: Participating organizations expect growth in all channels. As a consequence, contact centers are likely to remain a key channel to handle customer interactions, and it is likely that contact center agents will have to handle...
Read MoreTopics: Customer Experience, Contact Center
 
     
     
   
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
             
            