ISG Software Research Analyst Perspectives (67)

Research Agenda Explores Evolving World of Analytics in 2018

Posted by David Menninger on 15 February 2018

We at Ventana Research recently published our research agendas for 2018. Analytics and business intelligence are evolving and so is our research on their use across practice areas. Earlier research has shown that analytics can deliver significant value to organizations; for example, our predictive analytics research shows that 57 percent of organizations reported achieving a competitive advantage... Read More

Topics: Machine Learning, Analytics, Business Intelligence, Collaboration, Internet of Things, IOT, Artificial intelligence, natural language processing, Natural Language Generation

Predictive Finance Organizations Are More Valuable

Posted by Robert Kugel on 12 February 2018

Ventana Research uses the term “predictive finance” to describe a forward-looking, action-oriented finance organization that places emphasis on advising its company rather than fulfilling the traditional roles of a transactions processor and reporter. Technology is driving the shift away from the traditional bean-counting role. The cumulative evolution of software advances will substantially... Read More

Topics: Planning, Predictive Analytics, Forecast, FP&A, Machine Learning, Reporting, budget, Budgeting, Continuous Planning, Analytics, Data Management, Cognitive Computing, Integrated Business Planning, AI

Predictive HCM: The Benefits Are Real, as Are the Cautions

Posted by ISG Research on 02 January 2018

Two of the most impactful contributions of any HR department are driving employee engagement and employee productivity, outcomes that are highly correlated of course. These contributions are meaningful because, for an organization of any appreciable size, even fairly small upticks in employee productivity translate into significant financial benefit. The math is simple: Increase revenue per... Read More

The Untapped Potential of Data Preparation

Posted by David Menninger on 29 December 2017

Ventana Research recently published the findings of our benchmark research on Data Preparation, which examines the practices organizations use to accomplish data preparation. We view data preparation as a sequence of steps: identifying, locating and then accessing the data; aggregating data from different sources; and enriching, transforming and cleaning it to create a single uniform data set.... Read More

Topics: Big Data, Analytics, Data Preparation

Welcome to the Age of Robotic Finance

Posted by Robert Kugel on 29 December 2017

For several years, I’ve commented on a range of emerging technologies that will have a profound impact on white-collar work in the coming decade. I’ve now coined the term “Robotic finance” to describe this emerging focus, which includes four key areas of technology: Artificial intelligence (AI) and machine learning (ML), robotic process automation (RPA), bots utilizing natural language... Read More

Topics: ERP, Machine Learning, close, Consolidation, Continuous Accounting, Reconciliation, CFO, Robotic Process Automation, blockchain, AI, natural language processing, Accounting, RPA, bots, voice automation

Robotic Process Automation is a Cornerstone of Digital Finance

Posted by Robert Kugel on 25 December 2017

Robotic process automation (RPA) relies on programming or the application of analytical algorithms to execute the most appropriate action in an automated workflow. RPA enables business users to configure a “robot” (actually, computer software) to interact with applications or data sources to process a transaction, move or manipulate data, communicate with other digital systems and manage... Read More

Topics: Operations, automation, close, closing, Continuous Accounting, finance, banking, Robotic Process Automation, Accounting

NewVoiceMedia Invests for Contact Center in the Cloud Success

Posted by ISG Research on 17 December 2017

2017 has been a year of major changes in the contact center market: several significant acquisitions, vendors expanding their capabilities to support more channels of engagement, a continued trend to move products to the cloud and, as a result, more vendors expanding their global presence. One such vendor is NewVoiceMedia. When I last wrote about the company I pointed out that when it was founded... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Feedback Management, Customer Service, Contact Center, Omnichannel, Customer Journey Maps, Workforce Optimization

SAP Data Hub Orchestrates Data for Business and IT

Posted by David Menninger on 14 December 2017

I recently attended SAP TechEd in Las Vegas to hear the latest from the company regarding its analytics and business intelligence offerings as well as its data management platform. The company used the event to launch SAP Data Hub and made several other data and analytics announcements that I’ll cover below. SAP Data Hub is designed to help organizations deal with the variety of databases and... Read More

Topics: Big Data, SAP, Machine Learning, Analytics, Data Preparation, SAP TechEd

Prophix – Financial Performance Management for Midsize Organizations

Posted by Robert Kugel on 12 December 2017

Prophix is an established provider of financial performance management (FPM) software for planning and budgeting, forecasting, analysis and reporting, and managing the financial close and consolidation process. Its eponymous software is designed specifically for midsize companies or midsize divisions of larger corporations. These organizations are a distinctive segment of the market in that they... Read More

Topics: Planning, Office of Finance, Reporting, Budgeting, Consolidation, Continuous Planning, Analytics, Business Intelligence, Collaboration, Financial Performance Management, Integrated Business Planning, accounting close, Price and Revenue Management, Work and Resource Management, Sales Planning and Analytics

NICE Brings Employee Engagement to Enhance Customer Experience

Posted by ISG Research on 06 December 2017

2017 has been a year of major changes in the contact center market. There have been more acquisitions than in any year I can remember. There have also been more partnerships announced, which have at least in part been enabled by the advance of cloud-based systems. The move to the cloud has continued apace, along with the addition of new capabilities that allow employees to access systems from... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Service, Contact Center, Omnichannel, Workforce Optimization

Joining the Ventana Research Team and Community

Posted by ISG Research on 06 December 2017

I’m thrilled to announce to my HCM vendor and practitioner network as well as the ever-expanding Ventana Research community that I’m now directing Ventana’s HCM practice. I will be working closely with our CEO and Chief Research Officer Mark Smith, who is a fellow HCM enthusiast and thought leader. Many who know me have already commented that Ventana’s strengths – in total compensation... Read More

Topics: Big Data, Data Science, Mobile, Human Capital Management, Machine Learning, Learning Management, Analytics, Cloud Computing, Collaboration, Internet of Things, HRMS, Workforce Management, Payroll Optimization, Customer Digital Technology

Oracle Demonstrates ERP Cloud Progress at OpenWorld

Posted by Robert Kugel on 30 November 2017

Oracle OpenWorld is a fall event that sprawls over a lot of territory – figuratively in terms of the IT landscape and, if you’re in San Francisco, literally. My focus here is on the ERP portion of the company’s software portfolio. After nearly a decade of work, Oracle now offers a broad portfolio of cloud-based business applications that have evolved from its on-premises offerings. Fundamental... Read More

Topics: Office of Finance, Recurring Revenue, Cloud Computing, asc 606, Enterprise Resource Planning, ERP and Continuous Accounting, revenue recognition

Kinaxis Kinexions Advances Supply Chain Value for Customers

Posted by Robert Kugel on 23 November 2017

From my perspective, supply chain management (SCM) and sales and operations planning (S&OP) are two of the most underappreciated disciplines of modern corporate management. Properly applied, they can improve performance and competitiveness by increasing customer satisfaction and reducing costs. A combination of more capable information technology with advances in operations research and analytics... Read More

Topics: ERP, Kinaxis, Supply Chain Planning, Analytics, SCM, S&OP, Sales and Operations Planning, warehouse management, purchasing, inventory management

At Strata Data NY, Focus is on Machine Learning and AI

Posted by David Menninger on 19 November 2017

The Strata Data Conference is changing and it’s changing in a good way. At the recent Strata Data Conference in New York, Mike Olson, chief strategy officer at Cloudera, which co-sponsored the event, commented that at prior events we used to talk about the “Hadoop zoo animals,” meaning the various components of the Hadoop ecosystem of which I have written previously. Following last fall’s Strata... Read More

Topics: Big Data, Machine Learning, Analytics, Hadoop, Artificial intelligence

Intacct is a Sage Investment

Posted by Robert Kugel on 14 November 2017

Sage Intacct recently held its annual user group meeting. The cloud financial management software service provider targets rapidly growing small- and midsize services companies. Within this broad category, Sage Intacct focuses on verticals including software, financial services, healthcare, nonprofits, wholesale and franchisers. The merger of Intacct (a private U.S. company) with Sage Group (a... Read More

Topics: Office of Finance, Recurring Revenue, Cloud Computing, asc 606, Enterprise Resource Planning, ERP and Continuous Accounting, revenue recognition

Is Hadoop Disappearing?

Posted by David Menninger on 09 November 2017

There’s been some speculation in the market that Hadoop may be disappearing. Some of this speculation has been driven by vendors that have recently downplayed Hadoop in their marketing efforts. For example, the Strata+Hadoop World conference is now known as the Strata Data Conference. The Hadoop Summit is now known as the Dataworks Summit. In Cloudera’s S-1 filing with the SEC for its initial... Read More

Topics: Big Data, Analytics, Hadoop

Country-by-Country Reporting Challenges Tax Departments

Posted by Robert Kugel on 06 November 2017

In 2013, the Organization for Economic Cooperation and Development (OECD) published a report titled “Action Plan on Base Erosion and Profit Shifting” (commonly referred to as “BEPS”), which describes the challenges national governments face in enforcing taxation in an increasingly global environment with a growing share of digital commerce. Country-by-country (CbC) Reporting has developed in... Read More

Topics: ERP, GRC, audit, finance transformation, LongView, Tax, Business Analytics, Oracle, CFO, Vertex, FPM, BEPS, tax department, tax planning

Artificial Intelligence and Machine Learning in Business Applications

Posted by Robert Kugel on 26 October 2017

The application of artificial intelligence (AI) and machine learning (ML) to business computing will have a profound impact on white collar professions. This is especially true in heavily rules-based functions such as accounting. Companies recognize the transformational potential of AI and ML, but the progression and pace of the adoption of these technologies is unclear. Some applications of AI... Read More

Topics: Big Data, Machine Learning, Office of Finance, Analytics, CFO, finance, CEO, AI, accountants, NLP, Accounting

Why All the Fuss about Customer Journey Maps?

Posted by ISG Research on 20 October 2017

A few years ago, we carried out benchmark research into customer service best practices. A key element of the research was to compare the approaches of the nearly three-fifths (58%) of organizations that described themselves as very customer-focused and the remaining two-fifths (42%) that are not so focused on their customers. Our analysis uncovered differences in two related areas: the use of... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Service, Contact Center, Customer Journey Maps, Digital transformation

Zuora Maximizes Potential of Subscription Billing Portfolio

Posted by ISG Research on 12 October 2017

At the recent Zuora Subscribed17 London event, Founder and CEO Tien Tzuo took about 10 minutes to demonstrate that over the last 12 months the subscription economy has grown considerably and assert that Zuora is committed to supporting organizations that make the transition to such a business model. The numbers Tzuo presented were impressive but more striking still was the understanding that... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Billing and Recurring Revenue, Digital transformation