ISG Software Research Analyst Perspectives

Sigma Computing Makes Cloud Analytics More Accessible

Posted by David Menninger on 13 April 2023

Organizations are becoming increasingly aware of the potential value that can be gained by processing big data. As data sources grow, it becomes important to have tools and methods to effectively process, analyze and visualize this information from disparate systems and warehouses. Our Analytics and Data Benchmark Research shows that the majority of the workforce in an organization is not using... Read More

Topics: business intelligence, embedded analytics, Analytics, Streaming Analytics

Workday Excels at People Analytics

Posted by ISG Research on 11 April 2023

People analytics is the application of data and statistical methods to better understand and optimize the human capital within an organization. It has become a crucial aspect of business strategy as organizations seek to make data-driven decisions about the workforce. In the past decade, the people analytics market has experienced substantial growth, as businesses look for ways to gain insight... Read More

Topics: Human Capital Management, Analytics, HR Analytics, People Analytics

Tellius Enables Decision Intelligence

Posted by David Menninger on 23 March 2023

Organizations are continuously searching for new business opportunities hidden in their data. They are using various technologies including artificial intelligence and machine learning (AI/ML) to uncover granular insights that can support decision-making. Existing tools and dashboards are effective for observing standard metrics; however, they do not address follow-up questions, such as why... Read More

Topics: Analytics, Business Intelligence, natural language processing, AI and Machine Learning

Streaming Databases Enable Continuous Analysis and Data Persistence

Posted by Matt Aslett on 23 March 2023

Success with streaming data and events requires a more holistic approach to managing and governing data in motion and data at rest. The use of streaming data and event processing has been part of the data landscape for many decades. For much of that time, data streaming was a niche activity, however, with standalone data streaming and event-processing projects run in parallel with existing... Read More

Topics: Analytics, Data, Digital Technology, Streaming Analytics, Streaming Data Events, analytic data platforms, Analytics and Data

Hitachi Vantara DataOps Improves Analytics and Decision-Making

Posted by David Menninger on 21 March 2023

Now more than ever, effective data management is crucial to enable decision-makers to better assess information and take calculated actions. It is also important to keep up with the latest trends and technologies to derive higher value from data and analytics and maintain a competitive edge in the market. However, every organization faces challenges with data management and analytics. And as... Read More

Topics: Analytics, Data Governance, Data Management, Data, data operations, analytic data platforms

Wiiisdom Automates Analytics Operations for Trusted Analyses

Posted by David Menninger on 15 March 2023

Data analytics provide valuable insights and enable organizations to make better decisions, improve performance and gain a competitive advantage in the marketplace. Analytics can change frequently depending on the data being analyzed and the methods used to gather and process it. Factors such as new data, changes in the underlying systems or updates to algorithms can all contribute to differences... Read More

Topics: embedded analytics, Analytics, Business Intelligence

Advanced Analytics Enable More Informed Decision-Making

Posted by David Menninger on 16 February 2023

I’ve previously written about the analytics continuum, which spans a range of capabilities including reporting, visualization, planning, real-time processes, natural language processing, artificial intelligence and machine learning. I’ve also written about the analysis that goes into making intelligent decisions with decision intelligence. In this perspective, I’d like to focus on one end of the... Read More

Topics: Analytics, Digital Technology, Analytics and Data, AI and Machine Learning

Prevedere Provides Predictive Insights with Analytics and Planning

Posted by David Menninger on 24 January 2023

Markets have been more volatile than ever. It creates a need for decision makers to utilize technologies such as artificial intelligence and machine learning (AI/ML) to better understand the external factors that impact their business. By identifying these factors, organizations can better plan for changing market environments and seize market opportunities. However, manual modeling is a... Read More

Topics: embedded analytics, Analytics, Business Intelligence, AI and Machine Learning

The 2023 Market Agenda for Analytics: Empowering Workforces to Engage

Posted by David Menninger on 17 January 2023

Ventana Research recently announced its 2023 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, capitalizing on these innovations can be challenging. To support this, I... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

The Revolution in Revenue in 2023: Ventana Research Market Agenda

Posted by Stephen Hurrell on 13 January 2023

Ventana Research recently announced its 2023 research agenda for the Office of Revenue, continuing the guidance we’ve offered for nearly two decades to help organizations realize their optimal value from applying technology to improve business outcomes. Chief Sales and Revenue Officers face an imperative to manage their sales and revenue organizations, but they don’t always have the guidance they... Read More

Topics: Sales, Analytics, Internet of Things, Data, Sales Performance Management, Digital Technology, Digital Commerce, Conversational Computing, mobile computing, Subscription Management, extended reality, intelligent sales, partner management, AI and Machine Learning

The 2023 Market Agenda for CX: Analytics Takes Center Stage

Posted by Keith Dawson on 12 January 2023

Ventana Research recently announced its Market Agenda in the expertise area of Customer Experience. CX has emerged as a way for organizations to demonstrate value and stand out in the marketplace. The technology underlying modern CX is transitioning from tools that are based on communication to those centered on data analysis and process automation. This allows organizations to build great... Read More

Topics: Customer Experience, Voice of the Customer, CEM, Self-service, Analytics, Contact Center, agent management, AI and Machine Learning

2023 Digital Technology Market Agenda: Innovation for Digital Agility

Posted by David Menninger on 11 January 2023

I’m proud to share Ventana Research’s 2023 Market Agenda for Digital Technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that improve customer, partner and workforce experiences while also increasing organizational effectiveness and agility. Digital technology is a business necessity, as demonstrated throughout the pandemic. It... Read More

Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology, blockchain, mobile computing, extended reality, robotic automation, Collaborative & Conversational Computing, AI and Machine Learning

2023 Market Agenda: Digitalization Evolves for Business Revitalization

Posted by Mark Smith on 06 January 2023

Ventana Research has announced its market agenda for 2023, continuing a 20-year tradition of credibility and trust in our objective efforts to educate and guide the technology market. Our research and insights are backed by our expertise and independence, as we do not share our Market Agenda or our market research – including analyst and market perspectives – with any external party before it is... Read More

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Office of Revenue

Pyramid Analytics Expands Decision Intelligence Across the Organization

Posted by Mark Smith on 30 December 2022

In today’s organization, the myriad of analytics and permutations of dashboards challenge workers’ ability to take contextual actions efficiently. Unfortunately, conventional wisdom for investing in analytics does not recognize the benefits of empowering the workforce to understand the situation, examine options and work together to make the best possible decision. The market has evolved to focus... Read More

Topics: business intelligence, Analytics, Data, Digital Technology, analytic data platforms, Analytics and Data, AI and Machine Learning

Oracle Links Analytics and Business Intelligence in the Cloud

Posted by David Menninger on 29 December 2022

Organizations conduct data analysis in many ways. The process can include multiple spreadsheets, applications, desktop tools, disparate data systems, data warehouses and analytics solutions. This creates difficulties for management to provide and maintain updated information across multiple departments. Our Analytics and Data Benchmark Research shows that organizations face a variety of... Read More

Topics: embedded analytics, Analytics, Business Intelligence, natural language processing, AI and Machine Learning

Make Intelligent Decisions with Decision Intelligence

Posted by David Menninger on 27 December 2022

For far too long, business intelligence technologies have left the rest of the exercise to the reader. Many of these tools do an excellent job providing information in an interactive way that lets organizations dive into the data and learn a lot about what has happened across all aspects of the business. More recently, many of these tools have added augmented intelligence capabilities that help... Read More

Topics: Analytics, Business Intelligence, Digital Technology, Analytics and Data, AI and Machine Learning

Master Metrics with Kyligence Zen

Posted by David Menninger on 23 December 2022

Analytics processes are all about how organizations use data to create metrics that help manage and improve operations. Yet, the discipline applied to analytics processes seems to be lacking compared to data processes. I’ve pointed out that the weak link in data governance is often analytics. Organizations can also do a better job tying AnalyticOps to DataOps and do more to define and manage... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data, Digital Technology, Analytics and Data

Cloud Computing Realities Part 4 — Security and Governance

Posted by David Menninger on 21 December 2022

In previous perspectives in this series, I’ve discussed some of the realities of cloud computing including costs, hybrid and multi-cloud configurations and business continuity. This perspective examines the realities of security and regulatory concerns associated with cloud computing. These issues are often cited by our research participants as reasons they are not embracing the cloud. To be... Read More

Topics: Analytics, Business Intelligence, Cloud Computing, Data Governance, Digital Technology, Analytics and Data, AI and Machine Learning

Recognize and Plan for the AI and Machine Learning Skills Gap

Posted by David Menninger on 15 December 2022

Recently, I suggested you need to “mind the gap” between data and analytics. This perspective addresses another gap — the gap in skills between business intelligence (BI) and artificial intelligence/machine learning (AI/ML). There’s a lot of hype surrounding AI/ML, and for good reason too. Our research shows that the interest in AI/ML is justified. Organizations using AI/ML report it has helped... Read More

Topics: Analytics, Business Intelligence, Digital Technology, Analytics and Data, AI and Machine Learning

The Business and Technology Trends for 2023 and Beyond

Posted by Mark Smith on 13 December 2022

The technology industry has established itself as a pivotal force in its ability to help organizations become more intelligent and automated. But doing so has required a journey of epic proportions for most organizations that have had to endure a transition of competencies and skills that was, in many places, transitioned to consulting firms who were hired appropriately to manage changes.... Read More

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Office of Revenue