ISG Software Research Analyst Perspectives | Human Capital Management (16)

Total Compensation Management Research: Voice Your Needs and Opinions

Posted by ISG Research on 25 April 2011

Are you a human resources executive who’s still using spreadsheets and various database systems to track and manage compensation and incentives of your workforce? If you aren’t, then believe it or not, you’re in the minority. If you are, recall how that started. Maybe your payroll software or outsourced payroll provider helped you take care of tracking and managing base compensation beyond the... Read More

Topics: Sales Performance, Human Capital Management, Office of Finance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, finance, Talent Management, Workforce Performance Management

Talent Acquisition Best Practices in the Age of Social Media Coming Soon

Posted by ISG Research on 14 April 2011

You’d think it was raining “social.” Social media, social networking, social marketing, social recruiting, social learning – so many aspects of business these days have a “social” component to them. That can pose a dilemma for companies. On one hand, management wants the workforce to be fully connected and networked, as well as to collaborate globally and share knowledge across the digital... Read More

Topics: Sales Performance, Social Media, Customer Experience, Human Capital Management, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Workforce Performance, Talent Management

On Becoming Part of the Ventana Research Team

Posted by ISG Research on 10 March 2011

Hello there! Starting this week, I’m part of the best independent research team in the business – the Ventana Research team – and I couldn’t be more thrilled. As the song goes, “What a long, strange trip it’s been” to get here. For more than two decades I’ve held leadership roles in various capacities, including marketing communications, business development, employee development, talent... Read More

Topics: Human Capital Management, Learning, Performance, Recruiting, Onboarding, Operational Performance, Analytics, Business Performance, Workforce Performance, Compensation, Hiring, Talent Management, Workforce Performance Management

Talent Technology Makes Generating Talent Efficient and Social

Posted by Mark Smith on 22 February 2011

The talent management software market has and continues to consolidate dramatically through acquisitions. The trend is to bring together processes and applications for hiring, onboarding, performance assessment, compensation, succession planning and analytics. As the race continues to attract customers and users by presenting the most integrated suite of applications, a new market segment has... Read More

Topics: Human Capital Management, Learning, Performance, Recruiting, Operational Performance, Business Performance, Cloud Computing, Workforce Performance, Compensation, Hiring, Talent Generation, Talent Management, Workforce Analytics

SuccessFactors Takes a Calculator into the Cloud?

Posted by Mark Smith on 28 November 2010

SuccessFactors is known for applications in performance and talent management but has been working to expand its portfolio more broadly into business. This year the company expanded its focus to workforce analytics with the acquisition of Inform, which I assessed. I have assessed that Inform needed to improve the usability of its tools to compete better which is now more easily possible with a... Read More

Topics: Human Capital Management, SuccessFactors, Analytics, Business Intelligence, Business Performance, Financial Performance, Workforce Performance, Talent Management

HR Technology Conference Brings Insight to Opportunity

Posted by Mark Smith on 28 November 2010

The annual HR Technology conference in Chicago provided a glimpse into the activities of HR organizations and their technology investments. It was a busy event with large attendance and much movement between sessions and the exhibit floor as attendees sought to learn more about the technology and what it can do for them. As always event organizers presented a large number of awards and... Read More

Topics: Human Capital Management, Business Performance, Workforce Performance, HRMS, Talent Management

Sneak Preview and Analysis: Oracle Fusion Applications for Human Capital Management

Posted by Mark Smith on 28 November 2010

At Oracle OpenWorld this week the company announced its next generation of business applications call Oracle Fusion Applications , which Larry Ellison touted in his closing day keynote at last year's conference, as I noted then. Oracle's head of strategy, Gretchen Alarcon, and head of development, Clive Swan, presented the introduction to one of the seven Fusion families, Human Capital... Read More

Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Performance Management

Talent Management Market Contracts Further as SumTotal Acquires Softscape

Posted by Mark Smith on 28 November 2010

The market for talent management software continues to consolidate as SumTotal will acquire Softscape to bring together a combination of customers, people and products that reaches more than 25 million users and 1,800 customers globally. This purchase follows three other recent ones: ADP acquiring Workscape, Kenexa acquiring salary.com and Taleo acquiring Learn.com. The result is fewer but... Read More

Topics: Human Capital Management, Softscape, Business Performance, Workforce Performance, HRMS, SumTotal Systems, Talent Management

KnoahSoft Harmonizes Agent Performance Management

Posted by ISG Research on 28 November 2010

Over the last decade in my research into contact center operations has revolved around the four operational challenges faced by center managers: to reduce average call-handling time, increase agent utilization, increase customer satisfaction and one recently gaining in importance, to increase first-contact-resolution rates. The first two clearly relate to the core issue of reducing operational... Read More

Topics: Human Capital Management, KnoahSoft, Operational Performance, Call Center

Workforce Analytics is Easy and Simple with Accero

Posted by Mark Smith on 27 November 2010

To utilize a workforce effectively requires information about it and the ability to analyze that in the context of the business’s needs. Yet it has long been the case that the use of analytics and business intelligence (BI) is least advanced in the human resources function. It remains so even as organizations introduce talent management applications to supplement or replace legacy human resource... Read More

Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Analytics

Taleo Brings New Intelligence to Talent Management

Posted by Mark Smith on 27 November 2010

Today’s intense competitive pressures demand that organizations utilize their human capital more effectively. Taleo has been steadily growing as a provider of talent management by offering its applications and platform through software as a service (SaaS). Now it has advanced into what they call Talent Intelligence that can help organizations gain new insights on their workforce and individual... Read More

Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Taleo

IBM Innovates in Call-Routing for Agent Performance

Posted by ISG Research on 27 November 2010

One often-cited approach to improving the performance of contact centers and customer service agents is skills-based routing. This involves tagging data about the skills of individual agents – for example, languages spoken, training courses passed or the ability to handle well a particular type of call – and using a call-routing system to deliver calls to an extension where an agent with the... Read More

Topics: Human Capital Management, Call Routing, Operational Performance, IBM

Snowfly Motivates Agents To Improve Performance

Posted by ISG Research on 27 November 2010

I have often seen evidence that contact center agents’ performance is strongly influenced by the key performance indicators managers use to judge, and often reward, their performance. In one extreme example I found that agents in a high-value-customer service center were rewarded if they kept the average call-handling time below two minutes. This sounded positive until I uncovered the common... Read More

Topics: Human Capital Management, Uncategorized, Call Center, Snowfly

Plateau Advances Talent Management in the Cloud

Posted by Mark Smith on 27 November 2010

The market for talent management continues to grow as organizations realize that they have not invested enough to make their workforces more productive and valuable. Not many human resources organizations have enabled innovation in their workforce processes or taken the next step to work more strategically with finance and operations executives. Now savvy HR organizations have been renting a new... Read More

Topics: Human Capital Management, Plateau, Business Performance, Workforce Performance, Talent Management

Softscape Demonstrates Leadership in Managing Talent with New Release

Posted by Mark Smith on 27 November 2010

Cliché or not, a business’s most valuable asset is its people, and for 15 years Softscape has been dedicated to providing applications that help human resources organizations handle a range of processes that I call workforce performance management, including what the industry refers to as talent management. Privately held Softscape operates in 156 countries, and its customers range from large... Read More

Topics: Human Capital Management, Softscape, Workforce Performance, Talent Management

SuccessFactors Takes a Calculator into the Cloud?

Posted by Mark Smith on 26 November 2010

SuccessFactors is known for applications in performance and talent management but has been working to expand its portfolio more broadly into business. This year the company expanded its focus to workforce analytics with the acquisition of Inform, which I assessed. I have assessed that Inform needed to improve the usability of its tools to compete better which is now more easily possible with a... Read More

Topics: Human Capital Management, SuccessFactors, Analytics, Business Intelligence, Business Performance, Financial Performance, Workforce Performance, Talent Management

HR Technology Conference Brings Insight to Opportunity

Posted by Mark Smith on 26 November 2010

The annual HR Technology conference in Chicago provided a glimpse into the activities of HR organizations and their technology investments. It was a busy event with large attendance and much movement between sessions and the exhibit floor as attendees sought to learn more about the technology and what it can do for them. As always event organizers presented a large number of awards and... Read More

Topics: Human Capital Management, Business Performance, Workforce Performance, HRMS, Talent Management

Sneak Preview and Analysis: Oracle Fusion Applications for Human Capital Management

Posted by Mark Smith on 26 November 2010

At Oracle OpenWorld this week the company announced its next generation of business applications call Oracle Fusion Applications , which Larry Ellison touted in his closing day keynote at last year's conference, as I noted then. Oracle's head of strategy, Gretchen Alarcon, and head of development, Clive Swan, presented the introduction to one of the seven Fusion families, Human Capital... Read More

Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Performance Management

Talent Management Market Contracts Further as SumTotal Acquires Softscape

Posted by Mark Smith on 26 November 2010

The market for talent management software continues to consolidate as SumTotal will acquire Softscape to bring together a combination of customers, people and products that reaches more than 25 million users and 1,800 customers globally. This purchase follows three other recent ones: ADP acquiring Workscape, Kenexa acquiring salary.com and Taleo acquiring Learn.com. The result is fewer but... Read More

Topics: Human Capital Management, Softscape, Business Performance, Workforce Performance, HRMS, SumTotal Systems, Talent Management

Workforce Analytics is Easy and Simple with Accero

Posted by Mark Smith on 26 November 2010

To utilize a workforce effectively requires information about it and the ability to analyze that in the context of the business’s needs. Yet it has long been the case that the use of analytics and business intelligence (BI) is least advanced in the human resources function. It remains so even as organizations introduce talent management applications to supplement or replace legacy human resource... Read More

Topics: Human Capital Management, Business Performance, Financial Performance, Workforce Performance, Talent Management, Workforce Analytics