ISG Software Research Analyst Perspectives (20)

The Intelligent Automation Journey: From Objectives to Implementation

Posted by Jeff Orr on 09 January 2024

In the evolving landscape of business operations, intelligent automation has emerged as a key driver of productivity, operational efficiency and workforce satisfaction. Each facet of an organization perceives the value of automation through the lens of its unique objectives and goals. In a previous perspective, I shared the reasons why enterprise organizations are leaning towards automating... Read More

Topics: Digital Technology, robotic automation

Risk Management is Essential for AI and Generative Development

Posted by Robert Kugel on 04 January 2024

The recent launch of the AI Alliance, a coalition of more than 50 corporations and research institutions engaged in artificial intelligence (AI) development (including AMD, CERN, Cornell University, Dell Technologies, IBM, Intel, Linux Foundation, Meta, NASA, Oracle, ServiceNow and Sony Group), aims to achieve the following objectives: Provide independent benchmarks and evaluation standards,... Read More

Topics: Office of Finance, Business Planning, Enterprise Resource Planning, ERP and Continuous Accounting, Continuous Supply Chain & ERP

Explorium Facilitates the Use of External Data for Analytics and AI

Posted by Matt Aslett on 03 January 2024

The phrase ‘big data’ may have largely gone out of fashion, but the concept of storing and processing all relevant data continues to be important for enterprises seeking to be more data-driven. Doing so requires analytic data platforms capable of storing and processing data in multiple formats and data models. This will be an important focus for the forthcoming Data Platforms Buyer’s Guide 2024.... Read More

Topics: Analytics, Business Intelligence, Data Management, Data, Digital Technology, data operations, Analytics and Data, AI and Machine Learning

Contact Centers Must Adapt to New Agent Tools and Practices

Posted by Keith Dawson on 02 January 2024

The pandemic laid bare the tenuous relationship between many contact centers and their agents. The abrupt shift to remote work was just one component of the changes still under way. The past four years have also seen enterprises reckoning with questions about how to hire, what to pay their employees, what skills are needed and how an avalanche of new technology will change their operations. ... Read More

Topics: Customer Experience, Contact Center, Knowledge Management, agent management

Margin Highlights the Need for Sales and Revenue Planning

Posted by Stephen Hurrell on 27 December 2023

I have a phrase I like to use when describing the changing nature of sales: Not all revenue and sales dollars look the same. This is in reference to the changing nature of both how in addition to traditional offerings, organizations are now selling subscription and usage-based products and services through multiple channels. These customer-driven shifts in the approach to buying and selling are... Read More

Topics: Revenue Performance Management, Office of Revenue

Intelligent Automation Trends to Improve Business Results in 2024

Posted by Jeff Orr on 26 December 2023

Ensuring digital effectiveness requires insights into how enterprises can provide the best outcomes through people, processes and technologies. Armed with those insights, business and technology investments can effectively innovate and streamline organizational processes. Global enterprises are building new digital platforms to replicate human actions and eliminate routine tasks to achieve... Read More

Topics: Digital Technology, robotic automation, AI and Machine Learning

Billtrust Automates Receivables to Speed the Cash Cycle

Posted by Robert Kugel on 20 December 2023

Billtrust software manages the full accounts receivable (A/R) cycle, from invoicing to payments, to increase the productivity of the A/R staff while providing customers with a better experience and reducing frictions in their order-to-pay motions. The company’s unified A/R software supports credit application automation, invoice delivery, collections, cash application, payment management and a... Read More

Topics: Office of Finance

Avoiding the Complexity and Cost of the Modern Data Stack

Posted by Matt Aslett on 19 December 2023

I recently discussed how fashion has a surprisingly significant role to play in the data market as various architectural approaches to data storage and processing take turns enjoying a phase in the limelight. Pendulum swing is a theory of fashion that describes the periodic movement of trends between two extremes, such as short and long hemlines or skinny and baggy/flared trousers. Pendulum swing... Read More

Topics: Analytics, Cloud Computing, Data Management, Data, Digital Technology, data operations, Analytics and Data, AI and Machine Learning

ServiceNow’s Vancouver Is a Roadmap to the Future of Service Ops

Posted by Keith Dawson on 19 December 2023

It often takes longer to adopt new technology in the customer service delivery environment than in other business areas. In fact, service operations are among the most efficient and well-organized processes (despite what consumers might think). Because both the processes and the technology that drive them are deeply engrained in many companies, many people resist large-scale transformation... Read More

Topics: Customer Experience, Contact Center, agent management

Tap Into AI To Do More by Doing Less

Posted by Robert Kugel on 14 December 2023

Doing more by doing less means using artificial intelligence and related technologies to make financial planning and analysis organizations more productive. By eliminating low-value and unproductive work, AI enables FP&A teams to free up considerable time for more useful and consequential forecasting, planning, budgeting, analysis and reporting. AI isn’t some far-off capability. It’s already... Read More

Topics: Office of Finance, Continuous Planning, Business Planning

Oracle Evolves Database Services for Generative AI and Multi-Cloud

Posted by Matt Aslett on 13 December 2023

I previously described how Oracle had positioned its database portfolio to address any and all data platform requirements. The caveat to that statement at the time was that any organization wanting to take advantage of the company’s flagship Oracle Autonomous Database could only do so using Oracle Cloud Infrastructure (OCI) cloud computing service, their own datacenter or a hybrid cloud... Read More

Topics: Analytics, Business Intelligence, Cloud Computing, Data Management, Data, Digital Technology, analytic data platforms, Analytics and Data

Research Reveals the Importance of Technology in Shortening the Close

Posted by Robert Kugel on 12 December 2023

We conducted our recent Smart Financial Close Dynamic Insights Research in part to assess to what extent the substantial disruptions of the pandemic have impacted the accounting close. When office lockdowns began in the first quarter of 2020, many finance departments were challenged to conduct the quarterly close remotely without face-to-face interactions. In the United States, the Securities and... Read More

Topics: Office of Finance, Financial Performance Management, ERP and Continuous Accounting, Smart Financial Close

insightsoftware’s Portfolio Boosts Office of Finance Productivity

Posted by Robert Kugel on 08 December 2023

insightsoftware offers a portfolio of software designed mainly for the office of finance to handle reporting, budgeting and planning, consolidation and close management, business intelligence (BI) and analytics, as well as compliance. The company’s applications directly address a core issue confronting many finance department executives today: Productivity. The U.S. Bureau of Labor statistics... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting, analytic data platforms

Verint’s AI Strategy Takes Shape

Posted by Keith Dawson on 08 December 2023

Verint’s November analyst conference was an opportunity to flesh out the strategies unveiled earlier in the year on AI deployment and on “Open CCaaS,” a moniker describing how contact centers are provisioned going forward. The company displayed notable progress, particularly in rolling out AI bots for numerous real-world applications. Open CCaaS is Verint’s way of stating to the industry that a... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, bots, agent management

Today’s Go-to-Market Strategies Must Align Sales and Marketing

Posted by Stephen Hurrell on 07 December 2023

There are stark reminders that all is not well in business-to-business sales and marketing land. Many organizations struggle to hit revenue targets, and individuals consistently fail to hit their quotas. Various reasons are put forward, but the more convincing argument is that buyer behavior has transformed over the years, requiring changes to the traditional way of engaging with B2B prospects... Read More

Topics: Office of Revenue

The Buyers Guide for Global Payroll Classifies and Rates Vendors

Posted by Mark Smith on 30 November 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2023 Global Payroll Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the real-world criteria... Read More

Topics: Human Capital Management, Payroll Management

Board Enables High-Performing FP&A Organizations

Posted by Robert Kugel on 29 November 2023

Board offers a platform that enables financial planning and analysis (FP&A) groups to forecast, plan, budget, analyze and report, using a consistent set of data from across the business to speed these processes, improve forecast and planning accuracy, and accelerate analysis and reporting. Board was categorized as an Exemplary Vendor in our Ventana Research Business Planning Value Index, with... Read More

Topics: Office of Finance, Continuous Planning, Business Planning, Operations & Supply Chain, Enterprise Resource Planning

Boomi Promotes Business-Focused Integration Modernization

Posted by Matt Aslett on 29 November 2023

I recently articulated some of the reasons why IT teams can fail to deliver on the business requirements for data and analytics projects. This is an age-old and multifaceted problem that is not easily solved. Organizations have a role to play in alleviating the issue by ensuring that their business processes and project planning support a collaborative approach in which business and IT... Read More

Topics: Cloud Computing, Data Governance, Data Management, Data, Digital Technology, Analytics and Data, AI and Machine Learning

Global Payroll Buyers Guide: Market Observations

Posted by Mark Smith on 29 November 2023

The 2023 Ventana Research Buyers Guide for Global Payroll research enables me to provide observations about how the market has advanced. The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual... Read More

Topics: Human Capital Management, Payroll Management

The Buyers Guide for Domestic Payroll Classifies and Rates Vendors

Posted by Mark Smith on 28 November 2023

I am happy to share insights gleaned from our latest Buyers Guide, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2023 Domestic Payroll Buyers Guide is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that reflect the real-world criteria... Read More

Topics: Human Capital Management, Payroll Management