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        Analyst Perspectives

        In a defining moment for the artificial intelligence (AI) sector, the recent breach involving Chinese company Liang Wenfeng (makers of DeepSeek AI) has shed light on the emerging cyber threats that challenge the industry. The reported incident revealed that DeepSeek AI had left its ClickHouse database accessible to the public, exposing over one million lines of log entry data. This data included chat histories, secret keys and other sensitive information. Further complicating matters, Microsoft...

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        Topics: Digital Technology, Cybersecurity, Generative AI, DeepSeek, OpenAI

        One way to think about the change in service and support in the current dynamic technological environment is to see it as a transition from managing interactions as they happen to managing the overall customer journey. It’s a lot harder to optimize a journey than an interaction. More people are involved, with different systems, key performance indicators and data sources, to cite just a few differences.

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        Topics: Customer Experience, Contact Center, Orchestration, Customer Journey

        Managing corporate income taxes is a challenge for chief financial officers and their tax department professionals. Tax codes are often complex, so tax accounting as well as the data required for tax provisions and tax compliance are different enough from statutory accounting to create significant workloads for the tax department. The provision for income tax expense and, for public companies, the assembly of information related to tax-related disclosures, can be a factor holding up the...

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        Topics: Office of Finance, ERP and Continuous Accounting, tax; tax provision; transfer pricing, digital finance, Consolidate and Close Management

        Workforce planning has long been a cornerstone of business strategy, yet many enterprises still approach it with outdated methods. Traditionally, it has been rigid, reactive, subjective and often siloed. But as industries evolve—especially those with high turnover and a large frontline workforce, like retail, healthcare and hospitality—companies must rethink how they forecast talent needs. Technology is reshaping workforce planning, making it more dynamic, precise and forward-thinking.

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        Topics: HCM, Human Capital Management, Employee Engagement, Learning Management, Talent Management, Workforce Management, Total Compensation Management

        Attending isolved’s first Analyst Summit was more than just an opportunity to hear about their latest innovations—it was a front-row seat to their vision for the future of HR technology and services. A central theme emerged quickly—they are deeply committed to supporting small and mid-sized businesses (SMBs), not just with technology but also with robust services and an ecosystem of partners that elevate HR teams into the strategic powerhouses they were always meant to be.

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        Topics: Human Capital Management, Employee Engagement, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management

        ISG Research recently announced the results of its Business Planning Buyers Guide for 2025. We rated Board Exemplary and a leader in customer experience and in reliability. Board recently launched two external data offerings that significantly strengthen the capabilities of its planning software. Its Board Foresight is designed to support more effective and potentially more accurate forecasting using predictive models harnessing artificial intelligence (AI). Board Signals makes third-party...

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        Topics: Office of Finance, Business Planning, digital finance, Consolidate and Close Management

        In the rush to embrace AI and automation, organizations are making a critical misstep: they are treating technology as a replacement for HR rather than as an enabler of its evolution. While AI, machine learning and automation offer powerful efficiencies, HR's core mission has always been about people. The challenge today is ensuring that technology amplifies—not replaces—the human touch in HR. Unfortunately, many organizations are being short-sighted in their approach, failing to fully leverage...

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        Topics: Human Capital Management, employee experience

        Agents and “agentic AI” are all the rage now, eclipsing last year’s focus on artificial intelligence (AI) and generative AI (GenAI). They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort and perhaps, more consistently. In business software, a broad range of software providers are claiming agents to be a panacea that can improve performance and lower costs. They are alluring, with an almost unlimited number of potential...

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        Topics: Office of Finance, Digital Business, AgenticAI

        If you’ve ever held the same job title at two different companies, you know firsthand how misleading job-based approaches to work can be. I’ve had the same title across different organizations, and the roles couldn’t have been more different. The responsibilities, expectations and even the skills required varied so significantly that it made me question why we continue to define work through the lens of static job descriptions.

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        Topics: Human Capital Management, Employee Engagement, Learning Management, Talent Management, Workforce Management, Total Compensation Management

        The recent recommendation by the European Commission to scale back the scope, granularity and timeline for sustainability reporting represents a sea change in this form of corporate disclosure requirements. If enacted, it will substantially reduce or eliminate the reporting requirements for many enterprises, especially small to midsize establishments, as well as provide more time for compliance. While environmental reporting requirements appear to be easing, some regulatory disclosure...

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        Topics: Operations, Supply Chain Planning, Business Planning, Supply Chain, Sustainability Management
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        Our Analyst Perspective Policy

        • Ventana Research’s Analyst Perspectives are fact-based analysis and guidance on business, industry and technology vendor trends. Each Analyst Perspective presents the view of the analyst who is an established subject matter expert on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity and reviewed to ensure it delivers reliable and actionable insights. It is reviewed and edited by research management and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Analyst Perspective before it is published. If you have any issue with an Analyst Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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