ISG Software Research Analyst Perspectives

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Merced Systems Customer Summit Advances Sales and Customer Service Organizations

Posted by Mark Smith on 26 November 2010

Many organizations want to improve the performance of their sales and customer service operations but have difficulty increasing efficiency and producing better results. One barrier to improvement is sticking with the status quo of managing sales operations and performance through spreadsheets, as 47 percent of organizations still do, according to Ventana Research’s benchmark research on sales...

Topics: Sales Performance, Merced Systems, Operational Performance, Analytics, Financial Performance, Sales Performance Management

iWay Software Deepens Information Management Expands to Cloud Computing

Posted by Mark Smith on 26 November 2010

At the Information Builders 2010 conference I spent some time to learn about the latest in its business intelligence (BI) technology and also performance management, which my colleague has analyzed recently (See: “IBI’s Eye Popping New Performance Management Software”). But I focused more on information management, which is becoming a strategic component of the company’s portfolio. Its iWay...

Topics: IT Performance, Analytics, Business Intelligence, Data Integration, Information Builders, Information Management

Softscape Demonstrates Leadership in Managing Talent with New Release

Posted by Mark Smith on 26 November 2010

Cliché or not, a business’s most valuable asset is its people, and for 15 years Softscape has been dedicated to providing applications that help human resources organizations handle a range of processes that I call workforce performance management, including what the industry refers to as talent management. Privately held Softscape operates in 156 countries, and its customers range from large...

Topics: Human Capital Management, Softscape, Workforce Performance, Talent Management