ISG Software Research Analyst Perspectives (95)

Adaptive Planning “Suitens” Its Offering

Posted by Robert Kugel on 17 April 2013

For four years Adaptive Planning has been building out its cloud-based financial software. Starting with budgeting, planning and forecasting, it added analytics, data visualization, dashboards and alerting as well as flexible reporting and collaboration tools. It recently announced the general availability of consolidation functionality in its cloud-based suite. This addition eliminates a notable... Read More

Topics: Office of Finance, close, Consolidation, Controller, Business Performance, Cloud Computing, Financial Performance, CFO, Data, Financial Performance Management

The Importance of Managing Details in Long-Range Planning

Posted by Robert Kugel on 15 April 2013

Ventana Research recently completed an in-depth benchmark research project on long-range planning. As I define it, long-range planning is the formal quantification of the more conceptual strategic plan. It makes specific assumptions and expresses in numbers how a company expects its strategy will play out over time. Almost all (95%) of those participating in the research see a need to make... Read More

Topics: Big Data, Performance Management, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Operational Performance, Business Analytics, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, CFO, CEO, Financial Performance Management, FPM

Is Your Organization Technology Ready for the Affordable Care Act?

Posted by ISG Research on 15 April 2013

To comply with the Patient Protection and Affordable Care Act (PPACA or Affordable Care Act), which survived a Supreme Court test and a presidential election, all employers with more than 50 full-time employees must be ready by January 2014 to deal with the lion’s share of the law’s employer mandate requirements. Our recent benchmark research on governance, risk and compliance indicates that many... Read More

Topics: HCM, Office of Finance, Obamacare, Operational Performance, Business Analytics, Business Performance, Financial Performance, Information Applications, Information Management, compliance, Spreadsheets, HR Management

Salesforce.com Prepares Marketing for the Future

Posted by ISG Research on 10 April 2013

At the beginning of the year I wrote analyst perspective outlining why I think Salesforce.com is a vendor to watch during 2013. I followed this up with a post noting that Salesforce has shifted its headline messaging from becoming the “collaborative company” to becoming the “customer company” – a message that resonates better with me. During a recent analyst event, the theme of becoming a... Read More

Topics: Sales Performance, Salesforce.com, Social Media, Customer Analytics, Customer Experience, Social CRM, Voice of the Customer, Analytics, Business Analytics, Cloud Computing, Collaboration, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM

IBM’s Five Lenses for Big Data Analytics

Posted by ISG Research on 10 April 2013

Last week, IBM brought industry analysts to its famed Almaden Research Center, where the company outlined its big data analytics strategy and introduced a number of new innovations. Big data is no new topic to IBM, which has for decades helped organizations store and use data. But technology has changed over those decades, and IBM is working hard to ensure it is part of the future and not just... Read More

Topics: Big Data, SAP, IT Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Governance, Risk & Compliance (GRC), IBM, Information Applications, Operational Intelligence, Oracle

ClickFox Maps the Customer Journey

Posted by ISG Research on 08 April 2013

The last time I reviewed ClickFox it was primarily focused on capturing how callers transverse IVR menus. It produced visual maps of what options callers used and thus how they navigate what can be quite complex menus, allowing users to identify the most common paths and thereby optimize these to meet common customer requirements and business needs. Since that time the market has changed... Read More

Topics: Social Media, Customer Analytics, Customer Experience, Speech Analytics, Voice of the Customer, Clickfox, Self-service, Analytics, Business Analytics, Business Collaboration, Cloud Computing, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Text Analytics, Unified Communications

Astute Solutions Supports Integrated Approach to CRM

Posted by ISG Research on 05 April 2013

Like all analysts, I have a series of classifications to help group together vendors with similar capabilities. My challenge is to create categories that align with most users’ expectations so I don’t confuse readers when I define which category a vendor falls into. My “big five” are WFO or agent performance management (quality monitoring, workforce management, training and coaching,... Read More

Topics: Social Media, Customer Analytics, Customer Experience, Customer Feedback Management, Social CRM, Voice of the Customer, Mobile Apps, Self-service, Operational Performance, Analytics, Business Analytics, Business Collaboration, Cloud Computing, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Interactive Intelligence, Unified Communications

Datawatch Enables a New Generation of Information Optimization

Posted by Mark Smith on 05 April 2013

When organizations need to optimize their business processes and improve operations and decisions, the often speak of having the right information at the right time, but don’t always make that a priority. This information optimization is often thought to be expensive and time-consuming, especially with advent of big data and disparate data sources across cloud and on-premises environments, as I... Read More

Topics: Big Data, MapR, QlikView, Cloud Computing, Information Management, Uncategorized, Datawatch, Information Optimization

Businesses Can Turn to Scribe for Integration in the Cloud Anytime

Posted by Mark Smith on 05 April 2013

Businesses continue to try to increase productivity and simplify tasks in order to use their time smarter. Our recent business technology innovation research found that, when it comes to analytics, 44 percent of organizations spend the most time on data-related tasks. With lack of resources being the largest issue impeding the adoption of technology, IT must operate efficiently while getting... Read More

Topics: Microsoft, Sales Performance, Marketo, On24, SilverPop, IT Performance, Operational Performance, Business Intelligence, Business Performance, Customer & Contact Center, Data Integration, Information Applications, Information Management, FinancialForce, Information Optimization, Intuit Quicken, Scribe Software, Xactly

How New Information Technology Will Transform Auditing

Posted by Robert Kugel on 04 April 2013

A recent news release by Robert Half, a staffing company that specializes in accounting and finance personnel, covered what it sees as the most important attributes required for auditors in the 21st century. “7 Attributes of Highly Effective Internal Auditors” covers the people dimension of the profession and focuses on the non-technical requirements of the role, including relationship-building,... Read More

Topics: Fraud, Governance, GRC, Office of Finance, audit, Analytics, Business Analytics, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), compliance, Infor, Risk, HANA, Oversight Systems

SAP’s New Fraud Management Analytical Application

Posted by Robert Kugel on 02 April 2013

SAP recently announced its new Fraud Management analytic applications. Currently in “controlled” (limited) release, it’s a promising start for the product and a good example of the type of business process revolution that’s possible when companies can execute complex analytics on big data sets using in-memory and other advanced processing techniques. Over the next several years a wide swath of... Read More

Topics: SAP, Fraud, Governance, GRC, Office of Finance, audit, Analytics, Business Analytics, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), compliance, Risk, HANA

Tidemark Leads New Wave of Innovation in Planning and Performance Excellence

Posted by Mark Smith on 29 March 2013

Organizations succeed through continuous planning to achieve high levels of performance. For most organizations planning is not an easy process to conduct. Planning software is typically designed for only a few people in the process, such as analysts, or organizations might use spreadsheets, which are not designed for business planning across an organization. Most technologies only allow you to... Read More

Topics: Big Data, Sales Performance, Supply Chain Performance, Mobile Technology, Operations, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Cloudera, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Workforce Performance, Business Planning, CFO, finance, Tidemark, Workday

ParAccel Takes a Smart Path to Faster Analytics from Big Data

Posted by ISG Research on 28 March 2013

ParAccel is a well-funded big data startup, with $64 million invested in the firm so far. Only a few companies can top this level of startup funding, and most of them are service-based rather than product-based companies. Amazon has a 20 percent stake in the company and is making a big bet on the company’s technology to run its Redshift data warehouse in the cloud initiative. Microstrategy also... Read More

Topics: Big Data, MicroStrategy, Office of Finance, Paraccel, Analytics, Cloud Computing, Uncategorized

Business Leads the Way to Cloud Computing

Posted by Mark Smith on 27 March 2013

Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of... Read More

Topics: Big Data, Sales Performance, Social Media, Supply Chain Performance, Mobile Technology, Operational Performance, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Customer & Contact Center, Financial Performance, Information Management, Workforce Performance, Business Applications

Companies Need Effective Contact Center Analytics

Posted by ISG Research on 27 March 2013

I began my involvement with contact centers – actually they were called call centers in those days -more than 20 years ago. I quickly learned that almost everyone involved in running a contact center is obsessed with metrics: queue times, average call handling times, agent utilization, average length of after-call work – the list seemed to be endless. Since joining Ventana Research I have carried... Read More

Topics: Customer Analytics, Customer Experience, Speech Analytics, Voice of the Customer, Analytics, Business Analytics, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Desktop Analytics, Text Analytics

Public XBRL Vendors Should Go the Extra Mile

Posted by Robert Kugel on 27 March 2013

This is annual report season, the time of year that a majority of European and North American corporations issue glossy paper documents aimed at investors, customers, suppliers, existing and prospective employees as well as the public at large. (Some countries have different conventions; in Japan, for instance, most companies are on a March fiscal year.) In reviewing some of the annual reports... Read More

Topics: Office of Finance, extended close, US-GAAP, XBRL, Analytics, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), CFO, compliance, financial reporting, SEC, Digital Technology

Ultimate Software Takes HCM Global

Posted by ISG Research on 22 March 2013

Ultimate Software held its annual global customer conference and analyst day recently in Las Vegas, where more than 1,300 attendees got to hear about the company’s plans for 2013. Ultimate, founded in 1990, is a human capital management (HCM) vendor that provides human resources management systems (HRMS), payroll management, talent management and workforce management products to organizations... Read More

Topics: Celergo HCM, Ultimate, Business Analytics, Business Intelligence, Cloud Computing, Informatica, Workforce Performance, Compensation, HR

Alteryx 8.5 Focuses on the User Experience of the “New Boss”

Posted by ISG Research on 21 March 2013

This year’s Inspire, Alteryx’s annual user conference, featured new developments around the company’s analytics platform. Alteryx CEO Dean Stoecker kicked off the event by talking about the promise of big data, the dissemination of analytics throughout the organization, and the data artisan as the “new boss.” Alteryx coined the term “data artisan” to represent the persona at the center of the... Read More

Topics: Predictive Analytics, Sales Performance, Tableau, alteryx, Absolute Data, data artisan, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer & Contact Center, Data Integration, Information Applications, Operational Intelligence

The Big Deal with Big Data is More Valuable with Kapow

Posted by Mark Smith on 21 March 2013

Using information from applications and services across both the enterprise and Internet just got simpler with Kapow Software and the announced release of Kapow Enterprise 9.2. I examined the technology at the Kapow WoW user conference, and spoke with a broad range of companies that use Kapow. Kapow software can access big data and information that resides in a multitude of sources in the... Read More

Topics: Big Data, Sales Performance, Supply Chain Performance, Kapplets, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Information Applications, Information Management, Information Optimization, Kapow

Getting to the Next Generation of Finance Analytics

Posted by Robert Kugel on 19 March 2013

One of the most important IT trends over the past decade has been the proliferation of ever wider and deeper sets of information sources that businesses use to collect, track and analyze data. While structured numerical data remains the most common category, organizations are also learning to exploit semistructured data (text, for example) as well as more complex data types such as voice and... Read More

Topics: Planning, Predictive Analytics, Customer, Human Capital Management, Office of Finance, Budgeting, close, closing, Finance Analytics, PRO, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, CFO, Risk, costing, FPM, Profitability