ISG Software Research Analyst Perspectives

Gamification Must Drive Software Ergonomics

Posted by Robert Kugel on 02 October 2013

In business, the first rule of gamification is don’t call it gamification. An interesting event at the recent Oracle OpenWorld was a panel on this topic led by Ken Comee, CEO of Badgeville. Offered in the Oracle Cloud Marketplace, his company’s Behavior Platform helps users of Oracle Sales Cloud enhance sales productivity. The focus of the panel session went beyond flashy new technology and... Read More

Topics: Sales, Social Media, HCM, Social Collaboration, Operational Performance, Business Analytics, Business Performance, Financial Performance, Workforce Performance

Ventana Research Technology Innovation Awards Are More Than Cool

Posted by Mark Smith on 31 August 2013

In the realm of technology that matters for business and IT, our firm as part of our responsibility continually assesses the latest technology and how it can impact organizations’ efficiency and effectiveness. Our benchmark research in technology innovation found that 87% of participants indicated the importance of increasing the organization’s value through technology innovation. Every year we... Read More

Topics: Big Data, Datameer, Mobile, Sales, Sales Performance, Social Media, Supply Chain Performance, Sustainability, Customer, ESRI, Globoforce, GRC, HCM, Kronos, Kyriba, Location Analytics, Marketing, NetBase, Office of Finance, Overall Operational Leadership, Peoplefluent, Planview, SQLstream, VMWare, VPI, IT Analytics & Performance, IT Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, CIO, Cloud Computing, Collaboration, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Hortonworks, IBM, Informatica, Information Applications, Information Builders, Information Management, Information Technology, KXEN, Location Intelligence, Operational Intelligence, Oracle, Workforce Performance, Contact Center, Datawatch, Financial Management, Information Optimization, Johnson Controls Panoptix, Roambi, Service & Supply Chain, Upstream Works, Vertex, Xactly

Big Data Brewing Value in Human Capital Management

Posted by ISG Research on 28 August 2013

In recent months I have been asked a straightforward question by several clients: How do you define big data in the context of human capital management? More specifically, the question isn’t so much about the classic definition of big data – which includes the storage and use of high volume of data, high velocity of data and high variety of data, commonly known as the 3Vs – but really has two... Read More

Topics: Big Data, Predictive Analytics, Social Media, HCM, analytical discovery, Business Analytics, Business Intelligence, Workforce Performance

Peoplefluent Innovates with Video and Collaboration and also Unifies Recruiting

Posted by ISG Research on 04 July 2013

To strengthen its position in both core talent management and the social form of it, Peoplefluent has purchased a video collaboration platform and enhanced its existing recruiting products. My colleague Mark Smith wrote about Peoplefluent’s evolution toward a social talent management platform with its acquisition of Socialtext. In addition, our firm selected Peoplefluent’s customer Citrix for the... Read More

Topics: Social Media, Customer Experience, HCM, Peoplefluent, Recruiting, Business Collaboration, Collaboration, Workforce Performance

Cornerstone Doubles Down on Talent Management

Posted by ISG Research on 27 June 2013

Cornerstone OnDemand is a vendor of cloud-based systems for talent management. In February I covered the launch of its Cornerstone for Salesforce application and its announcement of annual earnings. Cornerstone has approximately 1,300 clients and 11 million users in companies with on average 9,000 employees. The company released its financial results for the first quarter of 2013 in May, showing... Read More

Topics: Social Media, HCM, Business Intelligence, Cloud Computing, Workforce Performance, Cornerstone OnDemand, Talent Management, Project Management

SumTotal’s elixHR Platform Can Ease HR’s Pain

Posted by ISG Research on 20 May 2013

One of the most important ongoing challenges in human capital management is to do master data management (MDM) of core human resources information more effectively. This challenge is often most complex for large organizations that have operations spread around the globe and HR management systems in each country or each operating division. To address this issue, SumTotal Systems recently announced... Read More

Topics: Master Data Management, Social Media, HCM, Business Analytics, Business Intelligence, Business Performance, Financial Performance, Information Management, Workforce Performance, Workforce Analytics, HR Management(HRMS), SumTotal

Ceridian Launches HCM Portfolio for Managing Workforces Effectively

Posted by ISG Research on 06 May 2013

I attended the 2013 Ceridian’s analyst day in Chicago to hear about and evaluate the progress the company has made over the last year and see the latest updates to its products since our firm last commented on them. Last September my colleague Mark Smith assessed Ceridian’s workforce management product Dayforce. As well we selected Ceridian’s customer Guitar Center for the 2013 Ventana Research... Read More

Topics: Social Media, HCM, Office of Finance, Business Collaboration, Cloud Computing, Ceridian, HR, HRMS, Talent Management, Workforce Management

Equifax Anticipates Need for Better Technology in Healthcare Compliance

Posted by ISG Research on 17 April 2013

As most employers are aware, the Patient Protection and Affordable Care Act (PPACA or Affordable Care Act) goes into effect in January 2014 which I recently assessed the need to be technology ready. The new law was signed into law on March 23rd 2010 and with the Supreme Court decision in June of 2012 which upheld the law and the re-election of President Obama in November, the law complex... Read More

Topics: Equifax, eThority, HCM, Office of Finance, Obamacare, Analytics, Business Analytics, Business Intelligence, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Workforce Performance, TALX, Healthcare Reform

Is Your Organization Technology Ready for the Affordable Care Act?

Posted by ISG Research on 15 April 2013

To comply with the Patient Protection and Affordable Care Act (PPACA or Affordable Care Act), which survived a Supreme Court test and a presidential election, all employers with more than 50 full-time employees must be ready by January 2014 to deal with the lion’s share of the law’s employer mandate requirements. Our recent benchmark research on governance, risk and compliance indicates that many... Read More

Topics: HCM, Office of Finance, Obamacare, Operational Performance, Business Analytics, Business Performance, Financial Performance, Information Applications, Information Management, compliance, Spreadsheets, HR Management

OrcaEyes Delivers a Whale of Workforce Analytics and Planning

Posted by ISG Research on 05 March 2013

Human capital analytics used to be simple. It focused on compliance reporting, showed basic information and was an afterthought in most applications. Today analytics is the centerpiece of many human capital management applications and involves many sophisticated tools, because it delivers the some of the greatest value of any process in all HCM. Our next-generation workforce management benchmark... Read More

Topics: HCM, OrcaEyes, Analytics, Business Analytics, Cloud Computing, Information Applications, Workforce Performance, Talent Management, Workforce Planning

Cornerstone Making Talent Management Simpler to Use

Posted by ISG Research on 26 February 2013

Improving how employees and managers can improve talent management activities through changes in process, technology and better access to information is both a theme of my research agenda this year. It is also what the key technology vendors in this space have been focused on developing products to do. Cornerstone OnDemand is one of those vendors that has been in the talent management space since... Read More

Topics: Sales Performance, Salesforce.com, Social Media, HCM, Learning, Performance, Recruiting, Business Collaboration, Business Performance, Cloud Computing, Workforce Performance, Cornerstone OnDemand, HR

The Evolution of Social Learning for Human Capital Management

Posted by ISG Research on 14 February 2013

Learning management software (LMS) has evolved over the past 25-plus years from a classroom scheduling tool that helped streamline instructor-led and classroom training to a rich, integrated enterprise application that delivers and tracks training across an entire organization. These applications are effective at enabling organizations to share knowledge and track the knowledge-sharing process.... Read More

Topics: Sales Performance, Social Media, HCM, LMS, Social Collaboration, Learning Management, Operational Performance, Customer & Contact Center, Information Management, Workforce Performance, HR, Talent Management

Turning a Spotlight on Human Capital Analytics

Posted by ISG Research on 05 February 2013

Human capital analytics is an area increasingly under discussion in businesses today as the linkages between employee performance and company success become increasingly clear, as do the roles analytics can play in maximizing that success. This intensified interest in analytics coincides with major changes in the processes of hiring, engaging, retaining and optimizing talent in the enterprise. It... Read More

Topics: HCM, Human Capital Management, Business Analytics, Business Intelligence, Cloud Computing, Information Management, Workforce Performance, HR

Making Payroll Management a Strategic Part of Human Capital Management

Posted by ISG Research on 30 January 2013

Managing payroll has long been viewed as an administrative task, time-consuming and focused on ensuring that everyone is paid correctly and on time. In fact, in the American Payroll Association’s most recent annual study, the main metrics tracked for payroll performance are payroll cost per employee, payroll processing accuracy rate and dollar value of overpayments – all of which focus only on... Read More

Topics: HCM, Human Capital Management, Office of Finance, IT Research, Cloud Computing, Information Applications, Workforce Performance, TCM

The Rationale and Agenda for Why Human Capital Management in 2013

Posted by ISG Research on 18 January 2013

Human capital is most organizations’ largest investment and one of their largest differentiators against the competition. So it follows that those that take advantage of the compelling, game-changing technology now available in human capital management (HCM) will place themselves at a competitive advantage. HCM has for the past several years been integrating and continues to integrate under one... Read More

Topics: Big Data, Social Media, HCM, Human Capital Management, Learning, Office of Finance, Social Collaboration, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Information Applications, Information Management, Workforce Performance, CFO, Compensation, finance, HR, Talent Management, Workforce Management

The Mandate for Social Collaboration in Business

Posted by Mark Smith on 28 June 2012

It is hard to avoid seeing the impact of social media on our daily work, from marketing and sales to customer service. Consumers and customers can interact on the Internet to share their experiences and opinions often and easily, but internally we in business are still operating in the era of electronic mail and phone calls. Fortunately, that archaic state is changing. A new generation of... Read More

Topics: Sales Performance, Social Media, Supply Chain Performance, HCM, Human Capital Management, Social Collaboration, IT Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Workforce Performance, HR, Talent Management

SuccessFactors Connects People with New Applications

Posted by Mark Smith on 08 June 2012

I attended SuccessConnect (Twitter: #sconnect), the annual SuccessFactors conference, to hear the latest from this talent management applications company. A lot has changed for the formerly independent company since it acquired Plateau less than a year ago and Jobs2Web. In turn, earlier this year SAP acquired SuccessFactors to expand its cloud computing business. Its recently outlined expansion... Read More

Topics: Sales Performance, Social Media, Supply Chain Performance, HCM, Human Capital Management, Performance, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Workforce Performance, HR

ADP Aims To Dominate Human Capital Management

Posted by Mark Smith on 27 May 2012

Acquisitions and new product releases continue to make the market for human capital management a hotbed of activity, as organizations attempt to fully utilize and increase the value of their workforces as I have outlined in my research agenda. ADP, with more than $10 billion in revenues and more than 570,000 customers, is aiming for the top spot in this market. ADP plans to grow its current human... Read More

Topics: Mobile, Social Media, HCM, Human Capital Management, Learning, LMS, Performance, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Compensation, HR, TCM

Workday Will Help Business Manage Payroll Efficiently

Posted by ISG Research on 02 June 2011

Last week I attended the HRO Today Forum an annual event that brings HR and recruiting professionals together with business executives to discuss and define the future of HR services and technology. Also last week Workday announced an expanded set of payroll applications. In addition to its core human capital management products, Workday also offers financial management and payroll. During... Read More

Topics: Performance Management, SAP, HCM, Human Capital Management, Office of Finance, SuccessFactors, business process outsourcing, NuView Systems, Patersons, Ultimate Software, Business Collaboration, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), Oracle, Workforce Performance, Compensation, Talent Management, Workday