ISG Software Research Analyst Perspectives

Oracle Expands Its Playbook at OpenWorld

Posted by Mark Smith on 28 November 2010

At its annual conference Oracle OpenWorld this year Oracle flexed its muscles as a technology giant. The company has been steadily growing through acquisitions to expand its database, middleware and applications, and the recent acquisition of Sun Microsystems gives it a way to sell hardware for servers and storage. This momentum is enabling Oracle to develop new streams of revenue, which were on... Read More

Topics: IT Performance, Operational Performance, Business Intelligence, Business Performance, Enterprise Software, Information Applications, Information Management, Information Technology

It’s Alive!: A Look at Why the Software Ecosystem Matters to You.

Posted by ISG Research on 28 November 2010

With the ongoing spate of mergers and acquisitions in the software industry, I’d like to offer some perspective on what these acquisitions mean to software-purchasing organizations. Think of the software industry as a thriving ecosystem, with large software companies at the top of the food chain. Small companies are formed and, if they have an interesting idea and some good marketing, they grow.... Read More

Topics: IT Performance, Operational Performance, Business Performance, Enterprise Software, Information Technology

Joining the Ventana Research Team and Community

Posted by ISG Research on 28 November 2010

Here’s a big shout-out to the Ventana Research community. I’m happy to be here. I think it would be appropriate to introduce myself and tell you a little bit about why I’m here and what I hope to accomplish as a member of the Ventana Research team. For more than 20 years I’ve been analyzing end-user requirements, competitive landscapes and new trends in the IT industry for some of the world’s... Read More

Topics: IT Performance, Operational Performance, Business Performance, Enterprise Software, Information Technology

Looking forward to Oracle OpenWorld

Posted by Robert Kugel on 28 November 2010

Looking forward to Oracle OpenWorld, I was recalling that about 20 years ago, when I started covering the software industry as a Wall St. analyst, I paid a visit to the company. There were many fewer database-shaped glass buildings there in Redwood Shores then but the lack of corporate focus on business applications and users remains unchanged. Right after that first visit, I told another... Read More

Topics: Sales Performance, Supply Chain Performance, IT Performance, Operational Performance, Business Intelligence, Business Performance, Enterprise Software, Financial Performance, Information Management, Information Technology, Oracle, Workforce Performance

Clarabridge’s Text Analytics Improve Customer Experience

Posted by ISG Research on 27 November 2010

I have been doing research into customer relationship management (CRM), contact centers and analytics for seven years. Throughout that time some customer-related themes have remained constant: Companies say their top driver is to improve customer satisfaction; customer experience management (CEM) has overtaken CRM as a top priority; and companies still search for a 360-degree view of the customer... Read More

Topics: Customer Experience, Clarabridge, IT Performance, Operational Performance, Information Management, Text Analytics

HP Scandal Reflects on Enterprise Software Issue

Posted by Mark Smith on 27 November 2010

The recent turmoil at Hewlett-Packard that went public with news of the resignation of CEO Mark Hurd is only superficially about the facts of the scandal or the question of who will be the new CEO, sexy as those issues may be. What it really shines a light on is the performance of the company itself. I wrote earlier this year (See: “HP Takes Technology Portfolio to the Clouds with New Growth... Read More

Topics: IT Performance, Operational Performance, Business Intelligence, Business Performance, Enterprise Software, HP, Information Management, Information Technology

Research Finds New Adoption and Interest in Mobile Business Intelligence

Posted by Mark Smith on 27 November 2010

The demand for access to business information and applications through mobile technologies such as the Apple iPhone and iPad, devices running Google Android or using RIM Blackberry is surging as consumer preferences and behavior spill over into the business workforce. The massive growth of adoption of these technologies around the world as consumers seek instant access to information has many... Read More

Topics: Mobile, IT Performance, Operational Performance, Business Intelligence, Business Performance, Mobility, Digital Technology

Kalido Does Data Governance Right

Posted by Mark Smith on 27 November 2010

The proper management of data is ever more important and complex. Business people must have easy access to data from all over the enterprise, but unguarded access and distribution may enable users to bypass the IT organization’s rules for data management, copy and paste whatever they like into spreadsheets and share it in uncontrolled fashion. Firm control of enterprise data requires policies and... Read More

Topics: Master Data Management, MDM, IT Performance, Data Governance, Information Management, Kalido

Information Applications is a New Technology Category Designed for Business and IT

Posted by Mark Smith on 27 November 2010

In today’s world, without information there is no business. That is, without having the right information and making it available to the right people at the right time, an organization cannot be fully informed, make the right decisions and act on them, and compete effectively enough to survive and prosper. That much is a given. Finding ways to ensure that an organization’s information is... Read More

Topics: IT Performance, Business Intelligence, Information Applications, Information Management, Data, Information Availability

iWay Software Deepens Information Management Expands to Cloud Computing

Posted by Mark Smith on 27 November 2010

At the Information Builders 2010 conference I spent some time to learn about the latest in its business intelligence (BI) technology and also performance management, which my colleague has analyzed recently (See: “IBI’s Eye Popping New Performance Management Software”). But I focused more on information management, which is becoming a strategic component of the company’s portfolio. Its iWay... Read More

Topics: IT Performance, Analytics, Business Intelligence, Data Integration, Information Builders, Information Management

Teradata Advances Analytics across the Board

Posted by Mark Smith on 26 November 2010

The battle for business analytics rages on. IBM, Oracle, SAP and SAS as billion dollar and larger companies each combine analytic computation and processing in the underlying data but Teradata remains a key player. For its part Teradata used its annual Partners conference to tout the next generation of analytics in its product portfolio and brought along customers to testify to their success in... Read More

Topics: Enterprise Data Strategy, Teradata, IT Performance, Business Analytics, Business Intelligence, CIO, Information Management, Information Technology

IBM Brings Business Analytics and Information Management to Center Stage

Posted by Mark Smith on 26 November 2010

This year IBM joined its annual Information on Demand conference with the new IBM Business Analytics Forum. Some 10,000 attendees came to learn about managing information assets using analytics for business, and the value of integrating business intelligence (BI) with information assets across the enterprise. All these topics are relevant, as large organizations have created thousands of silos... Read More

Topics: Enterprise Data Strategy, IT Performance, Business Analytics, Business Intelligence, CIO, IBM, Information Management

Oracle Expands Its Playbook at OpenWorld

Posted by Mark Smith on 26 November 2010

At its annual conference Oracle OpenWorld this year Oracle flexed its muscles as a technology giant. The company has been steadily growing through acquisitions to expand its database, middleware and applications, and the recent acquisition of Sun Microsystems gives it a way to sell hardware for servers and storage. This momentum is enabling Oracle to develop new streams of revenue, which were on... Read More

Topics: IT Performance, Operational Performance, Business Intelligence, Business Performance, Enterprise Software, Information Applications, Information Management, Information Technology

HP Scandal Reflects on Enterprise Software Issue

Posted by Mark Smith on 26 November 2010

The recent turmoil at Hewlett-Packard that went public with news of the resignation of CEO Mark Hurd is only superficially about the facts of the scandal or the question of who will be the new CEO, sexy as those issues may be. What it really shines a light on is the performance of the company itself. I wrote earlier this year (See: “HP Takes Technology Portfolio to the Clouds with New Growth... Read More

Topics: IT Performance, Operational Performance, Business Intelligence, Business Performance, Enterprise Software, HP, Information Management, Information Technology

Research Finds New Adoption and Interest in Mobile Business Intelligence

Posted by Mark Smith on 26 November 2010

The demand for access to business information and applications through mobile technologies such as the Apple iPhone and iPad, devices running Google Android or using RIM Blackberry is surging as consumer preferences and behavior spill over into the business workforce. The massive growth of adoption of these technologies around the world as consumers seek instant access to information has many... Read More

Topics: Mobile, IT Performance, Business Intelligence, Business Performance, Mobility, Operational Intelligence, Digital Technology

Kalido Does Data Governance Right

Posted by Mark Smith on 26 November 2010

The proper management of data is ever more important and complex. Business people must have easy access to data from all over the enterprise, but unguarded access and distribution may enable users to bypass the IT organization’s rules for data management, copy and paste whatever they like into spreadsheets and share it in uncontrolled fashion. Firm control of enterprise data requires policies and... Read More

Topics: Master Data Management, MDM, IT Performance, Data Governance, Information Management, Kalido

Information Applications is a New Technology Category Designed for Business and IT

Posted by Mark Smith on 26 November 2010

In today’s world, without information there is no business. That is, without having the right information and making it available to the right people at the right time, an organization cannot be fully informed, make the right decisions and act on them, and compete effectively enough to survive and prosper. That much is a given. Finding ways to ensure that an organization’s information is... Read More

Topics: IT Performance, Business Intelligence, Information Applications, Information Management, Data, Information Availability

iWay Software Deepens Information Management Expands to Cloud Computing

Posted by Mark Smith on 26 November 2010

At the Information Builders 2010 conference I spent some time to learn about the latest in its business intelligence (BI) technology and also performance management, which my colleague has analyzed recently (See: “IBI’s Eye Popping New Performance Management Software”). But I focused more on information management, which is becoming a strategic component of the company’s portfolio. Its iWay... Read More

Topics: IT Performance, Analytics, Business Intelligence, Data Integration, Information Builders, Information Management