ISG Software Research Analyst Perspectives

Intelligent Automation: ServiceNow’s AI Agent Workflows at Knowledge ’25

Posted by Jeff Orr on 19 August 2025

As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The... Read More

Topics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower

Cyber Software Procurement is a Team Sport

Posted by Jeff Orr on 06 August 2025

The need for effective cybersecurity strategies remains a priority as enterprises face ever-increasing complex cyber threats. Nonetheless, the conventional approach in which IT departments, especially Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs), exclusively manage the procurement of cybersecurity software, is showing its limitations. A crucial shift is... Read More

Topics: Collaboration, Cybersecurity, Security Posture, Generative AI, IT & Technologies, Agentic AI, Data Backup and Recover, EDR

Accelerating ZTNA Goals with PAM

Posted by Jeff Orr on 31 July 2025

The shift toward a Zero Trust Network Access (ZTNA) framework is a strategic move for enterprises aiming for an enhanced security posture. ZTNA operates on the principle of "never trust, always verify," ensuring that every user and device is authenticated and authorized before accessing resources. In this context, Privileged Access Management (PAM) emerges as a critical enabler for an effective... Read More

Topics: Cybersecurity, IT & Technologies, Identity and Access Management, PAM, IAM, ZTNA, Privileged Access, Zero Trust

Oracle Addresses Agentic AI for Fusion and Beyond

Posted by Matt Aslett on 29 July 2025

ISG Software Research’s expertise examines the software provider landscape through two lenses: business applications (including office of finance, human capital management (HCM) and customer experience) and IT and technology (including digital business, digital technology, artificial intelligence (AI) and analytics and data). Most software providers fall into one of these two high-level expertise... Read More

Topics: Analytics, AI, Data Platforms, IT & Technologies, AI & Technologies, AI and Machine Learning, Cloud Infrastructure

Why Cybersecurity Maturity is Critical After RSAC 2025 Conference

Posted by Jeff Orr on 23 July 2025

The annual RSAC Conference took place in late April in San Francisco, where over 40,000 professionals from the cybersecurity industry converged at the Moscone Center to discuss the latest trends, products and services aimed at threat identification and organizational security. I last attended the RSAC Conference in 2020, just weeks before the world was instructed to stay home in response to the... Read More

Topics: Cybersecurity, GenAI, IT & Technologies, Agentic AI, EDR, XDR, PAM, SIEM, IAM, Quantum, Threat Intelligence, SOAR, Data Recovery, Data Resilience, ZTNA