ISG Software Research Analyst Perspectives | natural language processing (3)

Uniphore Automates Intelligent Conversations

Posted by Keith Dawson on 16 September 2021

Customer support operations increasingly rely on automation and complex workflow processes to reduce costs and improve experiences. Automation also allows organizations to make their service processes richer, incorporating information and staff from back offices, for example, or embedding conversational tools into contact center processes.

Topics: Customer Experience, embedded analytics, Analytics, Contact Center, natural language processing, agent management, Process Mining, Streaming Analytics, AI and Machine Learning

Expert.ai Earns 2021 Digital Innovation Award for Digital Technology

Posted by Mark Smith on 07 September 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Topics: Customer Experience, Analytics, Internet of Things, Digital Technology, blockchain, natural language processing, Awards, Conversational Computing, collaborative computing, mobile computing, extended reality, AI and Machine Learning

Dialpad Stresses the Unity of UCaaS and CCaaS

Posted by Keith Dawson on 25 August 2021

Dialpad provides contact center and business phone services, a market that is in transition due to a convergence of technologies and business conditions.

Topics: Customer Experience, Voice of the Customer, Analytics, Collaboration, Contact Center, natural language processing, agent management, AI and Machine Learning

Sisense Earns Analytics Digital Innovation Award for 2021

Posted by David Menninger on 24 August 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, Digital Technology, natural language processing, AI and Machine Learning

Palantir Earns Overall Digital Innovation Award for 2021

Posted by Mark Smith on 04 August 2021

The annual Ventana Research Digital Innovation Awards showcase advances in the productivity and potential of business applications, as well as technology that contributes significantly to the improved processes and performance of an organization. Our goal is to recognize technology and vendors that have introduced noteworthy digital innovations to advance business and IT.

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Voice of the Customer, Continuous Planning, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Business Planning, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, Revenue, blockchain, natural language processing, data lakes, Total Compensation Management, robotic finance, Predictive Planning, employee experience, candidate engagement, Conversational Computing, Continuous Payroll, collaborative computing, mobile computing, continuous supply chain, Subscription Management, agent management, extended reality, intelligent marketing, sales enablement, work experience management, robotic automation, AI and Machine Learning, lease and tax accounting

The Market and Value Index for Collaborative Analytics and Data

Posted by David Menninger on 23 July 2021

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2021 Ventana Research Value Index: Collaborative Analytics and Data is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and included vendors.

Topics: business intelligence, Analytics, Collaboration, Data Preparation, Information Management, Data, Digital Technology, natural language processing, mobile computing

Vendors Ranked and Rated for Embedded Analytics in Value Index

Posted by David Menninger on 21 July 2021

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2021 Ventana Research Value Index: Embedded Analytics and Data is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and included vendors.

Topics: Analytics, Business Intelligence, Data Preparation, Information Management, Data, natural language processing

The Value Index for Vendors Providing Analytics and Data on Mobile Devices

Posted by David Menninger on 19 July 2021

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Mobile Analytics and Data 2021 is the distillation of a year of market and product research by Ventana Research. See our prior post for a description of our methodology and which vendors are included.

Topics: business intelligence, Analytics, Collaboration, Data Governance, Information Management, Data, Digital Technology, natural language processing, mobile computing

Amazon is a Vendor of Merit in 2021 Value Index for Analytics and Data

Posted by David Menninger on 15 July 2021

We are happy to share some insights about Amazon QuickSight drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Google is a Vendor of Merit in 2021 Value Index for Analytics and Data

Posted by David Menninger on 13 July 2021

We are happy to share some insights about Google Looker drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

ThoughtSpot Earns Merit Ranking in 2021 Value Index

Posted by David Menninger on 12 July 2021

We are happy to share some insights about ThoughtSpot drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Sisense is Vendor of Merit for Analytics and Data Value Index

Posted by David Menninger on 08 July 2021

We are happy to share some insights about Sisense drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Infor Gets Assurance Rating for Analytics and Data Value Index

Posted by David Menninger on 07 July 2021

We are happy to share some insights about Infor Birst drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Preparation, Data, Information Management (IM), natural language processing, AI and Machine Learning

2021 Value Index for Analytics Rates Microsoft with Assurance

Posted by David Menninger on 03 July 2021

We are happy to share some insights about Microsoft Power BI drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Salesforce Tableau has Assurance in 2021 Value Index on Analytics

Posted by David Menninger on 02 July 2021

We are happy to share some insights about Tableau drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

SAS Rated with Assurance in Analytics and Data Value Index

Posted by David Menninger on 01 July 2021

We are happy to share some insights about SAS drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

SAP Excels in Value Index for Analytics with its Customer Experience

Posted by David Menninger on 22 June 2021

We are happy to share some insights about SAP drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Data, natural language processing, AI and Machine Learning

Board International Gains Exemplary Vendor Ranking in Value Index

Posted by David Menninger on 17 June 2021

We are happy to share some insights about Board International drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Yellowfin is Innovative Leader in Mobile and Collaborative Analytics

Posted by David Menninger on 16 June 2021

We are happy to share some insights about Yellowfin drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning

Domo Rated Exemplary and Collaborative Leader in 2021 Value Index on Analytics and Data

Posted by David Menninger on 10 June 2021

We are happy to share some insights about Domo drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Data, natural language processing, AI and Machine Learning