ISG Software Research Analyst Perspectives

AI Makes Accounts Receivable a Customer-Facing Organization

Posted by Robert Kugel on 20 March 2024

Artificial intelligence seems poised to change everything, although naturally a great deal of attention tends to be paid to the cool things it makes possible. AI can also make the humdrum less tedious and even transform the dullest of back-office operations into something more meaningful. For example, AI can take accounts receivable automation to the next level. Infusing AI into managing the... Read More

Topics: Office of Finance, AI, AI and Machine Learning, Order-to-Cash

Zoho’s Roadmap Addresses Evolving Enterprise Needs

Posted by Robert Kugel on 12 March 2024

Zoho recently held its annual analyst day to communicate its strategy, objectives and product roadmap. The privately held company, headquartered in Chennai, Tamil Nadu, India, has an unconventional approach to the software market. Its self-described corporate philosophy emphasizes making bold moves that challenge assumptions. Its design engineering approach stresses simplicity and cost while... Read More

Topics: Office of Finance, Voice of the Customer, Digital Commerce, ERP and Continuous Accounting, Order-to-Cash

Productivity by 1,000 Cuts: Building AI Feasibility From the Bottom Up

Posted by Robert Kugel on 05 March 2024

After a year of near-constant AI chatter, the broad strokes of how the technology will roll out in business over the next three to five years are coming into place. It’s almost trite but worth repeating that artificial intelligence will drive a substantial boost in productivity as it’s adopted. Rather than making large swathes of jobs obsolete, it will take the robotic work out of those job... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting, AI, Order-to-Cash

Why AI Should Be a Focus for the Office of Finance

Posted by Robert Kugel on 28 February 2024

With a year of AI-everywhere-all-the-time chatter now in the rearview mirror, finance and accounting department executives appear to be in a state of apprehension and well-tuned skepticism about the impact this technology will have on their organization. There are solid reasons to believe that the next few years will be transformative, making it important for departments to adopt a fast-follower... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting, Order-to-Cash