ISG Software Research Analyst Perspectives

Contingency Planning and the Euro’s Collapse

Posted by Robert Kugel on 05 December 2011

I thought of writing a note on this topic when multinational corporations started to withdraw their deposits from eurozone banks, but the pessimism that event engendered was short-lived. Now, as the monetary crisis deepens in Europe, it’s perhaps time to ask what your company would do if parts of its financial system implodes. You may think that your company will not be affected because it... Read More

Topics: Big Data, Performance Management, Planning, Sales Performance, Social Media, Supply Chain Performance, Modeling, Office of Finance, Budgeting, contingency planning, crisis, driver-based, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Workforce Performance, best pracices, business value, cash management, challenge, financial planning

Patent Documents Useful for Buyers of Price Optimization Software

Posted by Robert Kugel on 30 November 2011

Doing one’s homework is vital in buying business software. However, unless you’re replacing a relatively simple application, it’s hard to know exactly what to evaluate. Indeed, if people in a company given this task don’t have experience in using a specific type of business application or don’t understand how new or improved functionality will help execute business processes better, they may do a... Read More

Topics: Performance Management, Sales, Sales Performance, Human Capital Management, Office of Finance, Zilliant, Model N, Navetti, Nomis Solutions, PROS Pricing, Servigistics, Signal Demand, Operational Performance, Analytics, Business Analytics, Business Performance, Customer & Contact Center, Financial Performance, Oracle, Vendavo, Price Optimization, Profitability, Software, Vistaar Technologies

IBM Cognos 10 Does Profitability Management

Posted by Robert Kugel on 18 November 2011

I believe that one of the more important analytical applications that a company can implement is profitability management. IBM Cognos offers Profitability Modeling and Optimization as part of its Cognos 10 offering that my colleague has assessed. As I’ve noted, most people in a corporation are focused on profitability, but not necessarily in a way that optimizes results across the organization in... Read More

Topics: Performance Management, Sales Performance, Forecast, Modeling, Office of Finance, enterprise profitability management, Operational Performance, Business Analytics, Business Performance, Financial Performance, IBM, Workforce Performance, Cognos, Financial Services, Profitability

Spotfire 4.0 is Socially Collaborative and Interactive

Posted by ISG Research on 17 November 2011

Tibco recently introduced Spotfire 4.0, the most recent version of its interactive discovery and business intelligence (BI) tool. Spotfire comes at BI through visualization. It uses in-memory processing and good user interface design to develop highly interactive displays of data. Version 4.0 attempts to enhance Spotfire’s dashboard capabilities and offers integration with enterprise... Read More

Topics: Sales, Sales Performance, Social Media, Spotfire, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Chatter, Collaboration, Customer & Contact Center, Dashboards, Financial Performance, Tibco, Twitter, Workforce Performance

Risk Analytics Has Benefits for Optimizing Performance

Posted by Robert Kugel on 16 November 2011

Risk has always been an integral part of business, but dealing effectively with risk is a progression. Indeed, history shows businesses adapting and coping better with risk through innovation. The importance of using information technology to manage risk is growing because today’s systems can automatically measure and analyze a much broader set of risk factors than individuals can, and do so more... Read More

Topics: Sales Performance, Governance, GRC, Office of Finance, Reporting, balanced scorecard, enterprise risk management, KRI, Operational Performance, Business Analytics, Business Performance, Financial Performance, Risk

The World of Big Data Gets Even Bigger at Hadoop World

Posted by ISG Research on 16 November 2011

Cloudera’s recent Hadoop World 2011 event confirmed that the world of big data is getting even bigger. As I wrote of last year’s event, Hadoop, the open source large-scale data processing technology, has gone mainstream. And while 75% of the audience attended this year for the first time and so may not have realized the breadth of Hadoop’s acceptance, statistics announced in the opening keynote... Read More

Topics: Big Data, Datameer, MapR, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Cloudera, Customer & Contact Center, Financial Performance, Hortonworks, Informatica HParser, Karmasphere, NetApp, Workforce Performance, Strata+Hadoop

IBM Gets Big and Personal with Business Analytics

Posted by ISG Research on 04 November 2011

IBM’s Information on Demand (IOD) event showcased its products for both information management and business intelligence. I’ve covered the information management aspects of IOD in a separate post. In this post I’ll look at the business intelligence aspects. Earlier this year IBM made predictive analytics a major focus of its Business Analytics analyst summit, an event that often foreshadows the... Read More

Topics: Predictive Analytics, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance

Host Analytics Decision Hub Offers Central Financial Repository

Posted by Robert Kugel on 04 November 2011

Host Analytics is taking advantage of one of the inherent advantages that vendors of software as a service (SaaS) have compared to on-premises ones: It’s easier for them to offer their customers data services and shared data repositories. The company’s Decision Hub has been available since last summer. Although it doesn’t break new ground, it is a solid offering of this type and its value should... Read More

Topics: Planning, Sales Performance, Reporting, Budgeting, closing, Consolidation, Host Analytics, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Data, benchmark, Decision Hub, Financial Performance Management, SEC

Informatica Parses the World of Hadoop

Posted by ISG Research on 02 November 2011

Informatica recently introduced HParser, an expansion of its capabilities for working with Hadoop data sources. Beginning with Version 9.1, introduced earlier this year, Informatica’s flagship product has been able to access data stored in HDFS as either a source or a target for information management processes. However, it could not manipulate or transform the data within the Hadoop environment.... Read More

Topics: Big Data, MapReduce, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Performance, Customer & Contact Center, Data Integration, Financial Performance, Information Management, Workforce Performance, Strata+Hadoop

Successful Price Optimization Has Multiple Dimensions

Posted by Robert Kugel on 28 October 2011

As its name suggests, demand-based pricing is a method that uses the buyer’s demand, based on an estimate of a good’s or service’s perceived value to the buyer, as the central element in setting price. Pricing strategies are most important because they can have a disproportionate impact (positive and negative) on a company’s bottom line. Managing prices has always been an activity of keen... Read More

Topics: Performance Management, Sales, Sales Performance, Human Capital Management, Office of Finance, Operational Performance, Analytics, Business Analytics, Business Performance, Financial Performance, Price Optimization, Profitability, Software

QlikView 11 Advances Collaboration and Changes Course on Mobility

Posted by ISG Research on 28 October 2011

QlikTech recently introduced QlikView 11, the latest version of its business intelligence (BI) software, which emphasizes new collaboration features as well as enhancements to its user interface. In an about-face, though, in its approach to mobile access, the company has moved away from its native iPad application to a browser-based app using HTML5 technology. It has been a year since QlikView 10... Read More

Topics: Mobile, QlikView, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Collaboration, Customer & Contact Center, Financial Performance, Workforce Performance, Digital Technology

Marketing Executives Aren’t Ready for the Social Explosion of Data

Posted by Mark Smith on 27 October 2011

I had a chance to review the results of an interesting new global study of chief marketing officers (CMOs) by IBM, and I want to comment on some of its findings. Adding to the pressures facing the CMO today are new challenges in brand promotion and the growing impact of consumer sentiment expressed in several channels, including social media. The research found these to be the top two concerns in... Read More

Topics: Big Data, Sales Performance, Social Media, Customer Analytics, Market Research, Operational Performance, Business Analytics, Business Mobility, Business Performance, Business Technology, Cloud Computing, Customer & Contact Center, CMO, Demand Generation

Kinaxis Users Deal with Supply Chain Complexity

Posted by Robert Kugel on 27 October 2011

I recently attended Kinaxis’ users’ group meeting and learned some interesting things. The company, which has been around since 1995, provides software for large corporations with complex supply chains. Over the past decade its product has evolved well past its roots as a material requirements planning (MRP) support tool. It is now an analytics suite that facilitates supply and demand planning,... Read More

Topics: Planning, Sales, Sales Performance, Supply Chain Performance, Office of Finance, Budgeting, Kinaxis, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Supply Chain, demand management, Integrated Business Planning, S&OP

IBM Brings Business Analytics to Apple iPad

Posted by Mark Smith on 27 October 2011

Fulfilling its intention to make it easier to access and use analytics and business intelligence, IBM released its Cognos Mobile application natively for the Apple iPad. Of course IBM is not the first to release a native application for the tablet, and many might say that it is late in doing so, but in reality the market for dedicated applications on tablets is just heating up. The adoption rate... Read More

Topics: Microsoft, Sales Performance, Supply Chain Performance, Google, Playbook, RIM, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, CIO, IBM, Mobility, Workforce Performance, Cognos, Digital Technology

Oracle Invests Into Information Applications by Acquiring Endeca

Posted by ISG Research on 20 October 2011

In a move that may indicate the beginning of a new wave of activity in the business intelligence (BI) market, Oracle has announced its intention to acquire Endeca. Founded in 1999, Endeca originally focused on search capabilities for online commerce. Users selected a product attribute, and the software automatically revised the remaining selection criteria based on products matching the previous... Read More

Topics: Predictive Analytics, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Applications, Workforce Performance

SuccessFactors Takes Learning to a New Plateau

Posted by Mark Smith on 19 October 2011

Attendees at the SuccessFactors Insights conference and those of us on Twitter socializing with the Insights11 hashtag in San Diego this week was designed for Plateau customers who came to the final conference that was scheduled prior to its acquisition by SuccessFactors. The conference provided educational and customer content in an agenda focused on developments in the previous Plateau learning... Read More

Topics: Sales Performance, Social Media, Human Capital Management, Learning Management System, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Digital Interviewing, Hiring, HRMS, Talent Management, Workforce Analytics

Hiring Goes Digital with HireVue

Posted by Mark Smith on 17 October 2011

A vendor I have been tracking and got to examine at the recent HR Technology Conference has a tool to help businesses improve their talent management that I had profiled this company in my talent management guide for the event. HireVue’s Digital Interview Platform records interviews and enables hiring managers to review candidates’ responses to critical questions. In the hiring process,... Read More

Topics: Sales Performance, Social Media, Human Capital Management, Recruiting, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Digital Interviewing, Hiring, HRMS, Talent Management, Workforce Analytics

Teradata: All in the Family of Appliances and Big Data

Posted by ISG Research on 15 October 2011

Teradata recently held its Partners User Group meeting (Twitter hashtag #TDPUG11) in San Diego. Analysts were briefed previously on some of the announcements, which I covered in an earlier post. With the benefit of hindsight, I realize that Teradata is at the center of a trend in the information management market toward broader availability and acceptance of a range of data appliances. Teradata... Read More

Topics: Big Data, Data Warehousing, Predictive Analytics, Sales Performance, Supply Chain Performance, Teradata, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Digital Technology

Oracle Big Data Appliance and Cloud Computing Stands on Shoulders of Giants

Posted by ISG Research on 15 October 2011

Oracle made several announcements at its recent Open World event demonstrates its strengths in the business computing market but also that it is standing on the shoulders of giants. The company has developed the expertise, processes and market share to scale out the ideas and innovations of others. Don’t get me wrong: That statement is not an indictment. Large organizations often have challenges... Read More

Topics: Big Data, Sales Performance, Social Media, Supply Chain Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, NoSQL, Oracle, Workforce Performance, Strata+Hadoop, Digital Technology

A Practical Look at Driver-Based Planning

Posted by Robert Kugel on 12 October 2011

I hadn’t thought about the exact definition of “driver-based planning” until the question came up in the context of our planning benchmark research showing that only 6% of companies with more than 100 employees do driver-based planning. Broadly defined, the term could be applied to the use of any spreadsheet-planning model because these almost always have built-in volume-times-price formulas,... Read More

Topics: Big Data, Performance Management, Planning, Sales Performance, Modeling, Office of Finance, Budgeting, driver-based, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Workforce Performance, best pracices, business value, cash management, challenge, financial planning