ISG Software Research Analyst Perspectives

AtScale Universal Semantic Layer Democratizes and Scales Analytics

Posted by David Menninger on 10 February 2022

Organizations of all sizes are dealing with exponentially increasing data volume and data sources, which creates challenges such as siloed information, increased technical complexities across various systems and slow reporting of important business metrics. Migrating to the cloud does not solve the problems associated with performing analytics and business intelligence on data stored in disparate... Read More

Topics: Analytics, Business Intelligence, Data Integration, Data, data lakes, data operations, Streaming Analytics, AI and Machine Learning

What Makes a Metric a KPI?

Posted by David Menninger on 09 November 2021

How does your organization define and display its metrics? I believe many organizations are not defining and displaying metrics in a way that benefits them most. If an organization goes through the trouble of measuring and reporting on a metric, the analysis ought to include all the information needed to evaluate that metric effectively. A number, by itself, does not provide any indication of... Read More

Topics: Analytics, Business Intelligence, Internet of Things, Data, Digital Technology, Streaming Analytics, AI and Machine Learning

Using Event Data in Financial Services to Improve Business Processes

Posted by David Menninger on 03 November 2021

Our research shows that nearly all financial service organizations (97%) consider it important to accelerate the flow of information and improve responsiveness. Even just a few years ago, capturing and evaluating this information quickly was much more challenging, but with the advent of streaming data technologies that capture and process large volumes of data in real time, financial service... Read More

Topics: Analytics, Internet of Things, Data, Digital Technology, Streaming Analytics

The Digital Awakening of Business Process Intelligence

Posted by Mark Smith on 21 October 2021

The work environment today demands that your organization advances the efficiency to execute business processes for continuous operations to have a positive impact on business performance. The capability to be responsive to any range of minor to disruptive business events is required to support business continuity and level of organizational readiness to meet the needs of digital business.... Read More

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Contact Center, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Digital transformation, natural language processing, continuous supply chain, agent management, Process Mining, Streaming Analytics, Experience Management, AI and Machine Learning

Use External Data Platform to Improve Analytics

Posted by David Menninger on 19 October 2021

Access to external data can provide a competitive advantage. Our research shows that more than three-quarters (77%) of participants consider external data to be an important part of their machine learning (ML) efforts. The most important external data source identified is social media, followed by demographic data from data brokers. Organizations also identified government data, market data,... Read More

Topics: Analytics, Business Intelligence, Internet of Things, Data, Digital Technology, Lease Management, Streaming Data, Streaming Analytics, AI and Machine Learning

BillingPlatform Bolsters the Rise of Subscription Services

Posted by Stephen Hurrell on 22 September 2021

Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers. Many business-to-business companies are shifting to a subscription business model to remain competitive, imposing new requirements on vendors to support pricing models that address... Read More

Topics: Sales, Office of Finance, Continuous Planning, embedded analytics, Analytics, Business Intelligence, Business Planning, Product Information Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, natural language processing, revenue and lease accounting, continuous supply chain, Subscription Management, partner management, Process Mining, Streaming Analytics, Supplier Relationship Management, AI and Machine Learning

Uniphore Automates Intelligent Conversations

Posted by Keith Dawson on 16 September 2021

Customer support operations increasingly rely on automation and complex workflow processes to reduce costs and improve experiences. Automation also allows organizations to make their service processes richer, incorporating information and staff from back offices, for example, or embedding conversational tools into contact center processes. Uniphore is a technology provider that focuses on using... Read More

Topics: Customer Experience, embedded analytics, Analytics, Contact Center, natural language processing, agent management, Process Mining, Streaming Analytics, AI and Machine Learning

The 2021 Market Agenda for Analytics: Converting Data Into Insights

Posted by David Menninger on 24 February 2021

Ventana Research recently announced its 2021 market agenda for Analytics, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It’s been exciting to follow innovations in the analytics market, but for businesses, it can be challenging to stay on top of these changes and find ways to... Read More

Topics: embedded analytics, Analytics, Business Intelligence, natural language processing, Process Mining, Streaming Analytics, AI and Machine Learning