ISG Software Research Analyst Perspectives

Analytics in 2020: Ventana Research Agenda

Posted by David Menninger on 18 February 2020

Ventana Research recently announced its 2020 research agenda for analytics, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value from their technology investments and improve business outcomes.

It’s been exciting to follow the emergence of innovative capabilities in the analytics market, but for businesses it can be challenging to stay on top of...

Topics: embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, natural language processing, AI and Machine Learning

A 360-Degree View of the Customer Journey Can Provide Customer Experience Insights

Posted by Mark Smith on 07 November 2019

For interactions with customers to go well, organizations must manage an ever-increasing array of engagement channels. Our research finds that organizations expect to see interaction volumes increase on all channels, especially digital ones such as text-based messaging, chat, mobile and social apps. Unfortunately, the systems that manage these channels are typically disparate and uncoordinated...

Topics: Customer Experience, Voice of the Customer, business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, Subscription Management, agent management, extended reality, AI and Machine Learning

FP&A Performance Is Improving, But …

Posted by Robert Kugel on 06 November 2019

The financial planning and analysis (FP&A) group is the linchpin of any transformation effort in the Office of Finance. Our recently completed Office of Finance benchmark research was conducted against the backdrop of the idea that finance organizations must play a more strategic role in the management of the modern organization. This transformation envisions a finance department that’s more of a...

Topics: Office of Finance, embedded analytics, Analytics, Financial Performance Management, robotic finance, Predictive Planning

Technology Really Does Matter for Customer Analytics

Posted by Mark Smith on 05 November 2019

Using customer analytics effectively involves several challenges. Organizations must make it a business priority, cultivate leadership and set a course for ensuring data and analytics are being processed and governed effectively. But effectiveness also requires technology that will assist in the effective operations and management of customers and help an organization achieve its goals.

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Preparation, Information Management, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, Conversational Computing, collaborative computing, mobile computing, Subscription Management, agent management, extended reality, AI and Machine Learning

Effective Customer Analytics Requires Comprehensive Data and Metrics

Posted by Mark Smith on 29 October 2019

Customer analytics have never been more important, but effectively creating and managing them is not easy. The data that’s required to achieve visibility into all customer activity involves many applications and systems and it’s a challenge to ensure the data used is accurate and consistent. Even once data is assembled, organizations often struggle to apply analytics to create the metrics that...

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Collaboration, Data Governance, Data Lake, Data Preparation, Information Management, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, Intelligent CX, Conversational Computing, collaborative computing, Subscription Management, agent management, extended reality, AI and Machine Learning

The Challenges in Customer Analytics

Posted by Mark Smith on 22 October 2019

Today’s intense competition requires that companies know as much as they can about their customers in order to anticipate their needs and deliver a superior customer experience. However, many organizations struggle to do this well. Implementing initiatives to improve customer value across any department or process involving customers requires both in-depth visibility into current operations and...

Topics: Customer Experience, Voice of the Customer, business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Internet of Things, Contact Center, Data, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, Conversational Computing, collaborative computing, mobile computing, Subscription Management, agent management, extended reality, AI and Machine Learning

Dynamic Insights Research on Sales Analytics Guides Innovation, not Evolution

Posted by Mark Smith on 04 October 2019

Having effective analytics enables businesses to understand far better than ever before the data they’re collecting, and to do so in greater volumes and more forms. These new capabilities are especially relevant to sales organizations. When applied to sales data, analytics can help sales teams achieve quotas and forecast more consistently, as well as understand the impacts of incentives and...

Topics: Customer Experience, Voice of the Customer, business intelligence, embedded analytics, Analytics, Collaboration, Data Governance, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Digital Technology, Digital Commerce, blockchain, natural language processing, data lakes, Intelligent CX, Subscription Management, agent management, AI and Machine Learning

Dynamic Insights from Research on Finance Analytics

Posted by Robert Kugel on 19 September 2019

By itself, data isn’t useful for business; the application of analytics is necessary to transform data into actionable information. Data analysis of one sort or another has long been a core competence of finance departments, applied to balance sheets, income statements or cash flow statements. Today, however, Finance must go beyond these basics by expanding the scope of the data being examined to...

Topics: Customer Experience, Human Capital Management, Voice of the Customer, embedded analytics, Learning Management, Analytics, Business Intelligence, Collaboration, Data Governance, Data Lake, Data Preparation, Information Management, Internet of Things, Contact Center, Data, Product Information Management, Sales Performance Management, Workforce Management, Financial Performance Management, Price and Revenue Management, Digital Technology, Digital Marketing, Digital Commerce, ERP and Continuous Accounting, blockchain, natural language processing, robotic finance, Predictive Planning, candidate engagement, Intelligent CX, Conversational Computing, Continuous Payroll, revenue and lease accounting, collaborative computing, mobile computing, Subscription Management, total rewards management, intelligent marketing, intelligent sales, AI and Machine Learning

Historical Databases: Becoming a Thing of the Past?

Posted by David Menninger on 13 August 2019

Organizations’ use of data and information is evolving as the amount of data and the frequency with which that data is collected increase. Data now streams into organizations from myriad sources, among them social media feeds and internet-of-things devices. These seemingly ever-increasing volumes of devices and data streams offer both challenges and opportunities to capture information about a...

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Data Lake, Information Management, Internet of Things, Data, Digital Technology, AI and Machine Learning

Embedded Data and Information Builders Summit 2019

Posted by David Menninger on 23 July 2019

Summit 2019, Information Builders' annual user conference, drew about 1000 attendees this year, including customers, partners and prospects all working with Information Builders' technologies. Under new leadership, Summit 2019 showcased the direction Information Builders is moving in the next couple of years.

Topics: Big Data, embedded analytics, Analytics, Data Integration, Data Management, Information Builders, IOT, Streaming Data, Information Builders Summit 2019

The Internet of Things: Real-Time Data and Analytics Enable Business Innovation

Posted by David Menninger on 20 May 2019

The emerging internet of things (IoT) is an extension of digital connectivity to devices and sensors in homes, businesses, vehicles and potentially almost anywhere. This innovation means that virtually any appropriately designed device can generate and transmit data about its operations, which can facilitate monitoring and a range of automatic functions. To do this IoT requires a set of...

Topics: business intelligence, embedded analytics, Analytics, Collaboration, Internet of Things, Data, Information Management (IM), Digital Technology, data lakes, AI and Machine Learning

Rating the Vendors for Embedded Analytics

Posted by David Menninger on 01 April 2019

I am happy to share some insights gleaned from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Embedded Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. Drawing on our benchmark...

Topics: Mobile, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Collaboration, Digital Technology

Embedded Analytics Provide Meaningful Insights

Posted by David Menninger on 25 March 2019

Analytics and business intelligence (BI) play an instrumental role in enabling an organization’s business units and IT to utilize its data in both tactical and strategic ways to perform optimally. To accomplish this, organizations must not only access the data, generate and apply insights from analytics, and communicate the results, they also must ensure that the analytics are presented in a way...

Topics: embedded analytics, Analytics, Business Intelligence, Digital Technology

HyperIntelligence™ & Microstrategy World 2019

Posted by David Menninger on 04 March 2019

MicroStrategy recently held their annual user conference, MicroStrategy World 2019. This year's conference brought 2,100 customer attendees plus partners to the Phoenix Convention Center in Phoenix, AZ. The big news of the event was the introduction of MicroStrategy HyperIntelligence™, a platform tool designed to directly inject analytics into business applications.

Topics: MicroStrategy, embedded analytics, Analytics, Business Intelligence, Collaboration, Internet of Things, AI

Tibco Acquires Jaspersoft for Energizing Analytics Portfolio

Posted by ISG Software Research on 02 June 2014

Tibco’s recent acquisition of Jaspersoft helps the company fill out its portfolio of business intelligence (BI) and reporting software in an increasingly competitive marketplace. Tibco already offered a range of products in BI and analytics including Tibco Spotfire, an established product for visual data discovery. Jaspersoft and its open source Java reporting tool JasperReports have been around...

Topics: Data Visualization, Spotfire, embedded analytics, Jaspersoft, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Operational Intelligence, Tibco