ISG Software Research Analyst Perspectives

Digital Business Market Agenda for 2021 and Beyond

Posted by Mark Smith on 24 February 2021

With the announcement of Ventana Research market agenda, a new expertise in Digital Business has been launched, I will outline the areas of focus that provide insights to organizations that can be used to optimize technology, increase agility and organizational readiness. We are proud to provide expertise on digital effectiveness through our research and insights on trends and best practices.... Read More

Topics: Performance Management, Governance, Business Continuity, Risk, Digital transformation, Experience Management, Digital Communications

The Office of Finance in 2016

Posted by Robert Kugel on 14 February 2016

The imperative to transform the finance department to function in a more strategic, forward-looking and action-oriented fashion has been a consistent theme of practitioners, consultants and business journalists for two decades. In all that time, however, most finance and accounting departments have not changed much. In our benchmark research on the Office of Finance, nine out of 10 participants... Read More

Topics: Big Data, Planning, Predictive Analytics, Social Media, Governance, GRC, Human Capital, Mobile Technology, Office of Finance, Budgeting, close, Continuous Accounting, Continuous Planning, end-to-end, Tax, Tax-Datawarehouse, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, In-memory, Uncategorized, CFO, CPQ, Risk, CEO, Financial Performance Management, FPM

How to Get Business Users to Switch from Spreadsheets

Posted by ISG Research on 26 February 2015

In our benchmark research at least half of participants that use spreadsheets to support a business process routinely say that these tools make it difficult for them to do their job. Yet spreadsheets continue to dominate in a range of business functions and processes. For example, our recent next-generation business planning research finds that this is the most common software used for performing... Read More

Topics: Planning, Sales Performance, ERP, Forecast, GRC, Office of Finance, Reporting, closing, dashboard, enterprise spreadsheet, Excel, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Financial Performance, Information Management, Data, Risk, application, benchmark, Financial Performance Management

Research Agenda: The Office of Finance in 2015

Posted by Robert Kugel on 03 February 2015

Last year Ventana Research released our Office of Finance benchmark research. One of the objectives of the project was to assess organizations’ progress in achieving “finance transformation.” This term denotes shifting the focus of CFOs and finance departments from transaction processing toward more strategic, higher-value functions. In the research nine out of 10 participants said that it’s... Read More

Topics: Big Data, Planning, Predictive Analytics, Governance, GRC, Office of Finance, Budgeting, close, end-to-end, Tax, Tax-Datawarehouse, Analytics, Business Performance, CIO, Financial Performance, In-memory, CFO, CPQ, Risk, CEO, Financial Performance Management, FPM

Finance Analytics Requires Data Quality

Posted by Robert Kugel on 22 April 2014

Our research consistently finds that data issues are a root cause of many problems encountered by modern corporations. One of the main causes of bad data is a lack of data stewardship – too often, nobody is responsible for taking care of data. Fixing inaccurate data is tedious, but creating IT environments that build quality into data is far from glamorous, so these sorts of projects are rarely... Read More

Topics: Big Data, Planning, Predictive Analytics, Governance, Office of Finance, Budgeting, close, Finance Analytics, Tax, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, Information Applications, CFO, Risk, CEO, Financial Performance Management, FPM

Requirements for Becoming a Strategic Chief Risk Officer

Posted by Robert Kugel on 17 April 2014

The proliferation of chief “something” officer (CxO) titles over the past decades recognizes that there’s value in having a single individual focused on a specific critical problem. A CxO position can be strategic or it can be the ultimate middle management role, with far more responsibilities than authority. Many of those handed such a title find that it’s the latter. This may be because the... Read More

Topics: GRC, Office of Finance, Chief Risk Officer, CRO, ERM, OpenPages, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Data Governance, Financial Performance, IBM, compliance, Data, Risk, Financial Services, FPM

Finance Departments Still Lag in Using Advanced Analytics

Posted by Robert Kugel on 11 April 2014

Business computing has undergone a quiet revolution over the past two decades. As a result of having added, one-by-one, applications that automate all sorts of business processes, organizations now collect data from a wider and deeper array of sources than ever before. Advances in the tools for analyzing and reporting the data from such systems have made it possible to assess financial... Read More

Topics: Big Data, Planning, Predictive Analytics, Governance, Office of Finance, Budgeting, close, Finance Analytics, Tax, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, Information Management, CFO, Risk, CEO, Financial Performance Management, FPM

Boardwalktech Addresses Spreadsheet Woes in Business

Posted by Robert Kugel on 15 January 2014

Our benchmark research on enterprise spreadsheets explores the pitfalls that await companies that use desktop spreadsheets such as Microsoft Excel in repetitive, collaborative enterprise-wide processes. Because people are so familiar with Excel and therefore are able to quickly transform their finance or business expertise into a workable spreadsheet for modeling, analysis and reporting, desktop... Read More

Topics: Sales Performance, GRC, Office of Finance, Reporting, enterprise spreadsheet, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Workforce Performance, Risk, benchmark, Financial Performance Management

Opportunity for the Office of Finance in 2014

Posted by Robert Kugel on 13 January 2014

Senior finance executives and finance organizations that want to improve their performance must recognize that technology is a key tool for doing high-quality work. To test this premise, imagine how smoothly your company would operate if all of its finance and administrative software and hardware were 25 years old. In almost all cases the company wouldn’t be able to compete at all or would be at... Read More

Topics: Big Data, Planning, Predictive Analytics, Governance, GRC, Office of Finance, Budgeting, close, Tax, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, CFO, Risk, CEO, Financial Performance Management, FPM

IBM Integrates Risk Management for Financial Services

Posted by Robert Kugel on 18 December 2013

Integrated risk management (IRM) was a major theme at IBM’s recent Smarter Risk Management analyst summit in London. In the market context, IBM sees this topic as a means to differentiate its product and messaging from those of its competitors. IRM includes cloud-based offerings in operational risk analytics, IT risk analytics and financial crimes management designed for financial institutions... Read More

Topics: Supply Chain Performance, GRC, Office of Finance, Chief Risk Officer, CRO, ERM, OpenPages, IT Performance, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Data Governance, Governance, Risk & Compliance (GRC), IBM, Information Applications, Information Management, Operational Intelligence, compliance, Data, Risk, Financial Services, FPM

Finance Can Get a Big Advantage from Big Data

Posted by Robert Kugel on 16 November 2013

All the hubbub around big data and analytics has many senior finance executives wondering what the big deal is and what they should do about it. It can be especially confusing because much of what’s covered and discussed on this topic is geared toward technologists and others working outside of Finance, in areas such as sales, marketing and risk management. But finance executives need to position... Read More

Topics: Big Data, Performance Management, Predictive Analytics, Customer Experience, Fraud, Governance, GRC, Office of Finance, audit, Controller, Analytics, Business Analytics, Business Performance, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Operational Intelligence, CFO, compliance, finance, Risk, Financial Performance Management, financial risk management

Informatica and Exterro Partner for More Effective E-discovery

Posted by Robert Kugel on 01 November 2013

Informatica and Exterro have announced a partnership in the market for discovery of electronic data and documents (known as e-discovery). Exterro has made its reputation in e-discovery workflow and legal holds management while Informatica is a leader in data integration that our Value Index finds as the top and Hot rated provider. The partnership is designed to provide users of Exterro’s Fusion... Read More

Topics: Sales Performance, Office of Finance, eDiscovery, Exterro, Operational Performance, Business Performance, Data Governance, Data Management, Financial Performance, Informatica, Information Applications, Information Management, Workforce Performance, compliance, Data, Information, Risk

Spreadsheets Consume More Time Than It Seems

Posted by Robert Kugel on 07 August 2013

The spreadsheet is one of the five most important advances in business management over the last 50 years. It has changed all aspects of running an organization. It was the original “killer app” that made people go out and buy personal computers. So you see I’m enthusiastic about spreadsheets, but I realize they have limits that must be respected to work efficiently. One of the more important... Read More

Topics: Sales Performance, Supply Chain Performance, Office of Finance, Reporting, enterprise spreadsheet, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Applications, Information Management, Visualization, Workforce Performance, Risk, benchmark, Financial Performance Management

Infor Demonstrates Steady Stream of Advances to Customers

Posted by Robert Kugel on 26 April 2013

At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself from a ragbag of mostly small, often obsolete software companies to a competitive vendor of a modern enterprise management software suite. Infor was created by private equity investors employing a “rollup” strategy, aimed at combining smaller... Read More

Topics: Big Data, Mobile, Planning, Sales Performance, Social Media, Supply Chain Performance, GRC, Office of Finance, Budgeting, closing, IT Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Collaboration, Customer & Contact Center, Financial Performance, Information Management, Workforce Performance, CFO, Infor, Risk, FPM, SEC

Investigate User-Friendly Spreadsheet Alternatives

Posted by Robert Kugel on 18 April 2013

I’ve been using spreadsheets for more than 30 years. I consider this technology tool among the five most important advances in business management of the 20th century. Spreadsheets have revolutionized many aspects of running an organization. Yet as enthusiastic as I am about them, I know the limits of desktop spreadsheets and the price we pay if we fail to respect those limits. The essential... Read More

Topics: Sales Performance, Supply Chain Performance, Office of Finance, Reporting, enterprise spreadsheet, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Visualization, Workforce Performance, Risk, benchmark, Financial Performance Management

How New Information Technology Will Transform Auditing

Posted by Robert Kugel on 04 April 2013

A recent news release by Robert Half, a staffing company that specializes in accounting and finance personnel, covered what it sees as the most important attributes required for auditors in the 21st century. “7 Attributes of Highly Effective Internal Auditors” covers the people dimension of the profession and focuses on the non-technical requirements of the role, including relationship-building,... Read More

Topics: Fraud, Governance, GRC, Office of Finance, audit, Analytics, Business Analytics, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), compliance, Infor, Risk, HANA, Oversight Systems

SAP’s New Fraud Management Analytical Application

Posted by Robert Kugel on 02 April 2013

SAP recently announced its new Fraud Management analytic applications. Currently in “controlled” (limited) release, it’s a promising start for the product and a good example of the type of business process revolution that’s possible when companies can execute complex analytics on big data sets using in-memory and other advanced processing techniques. Over the next several years a wide swath of... Read More

Topics: SAP, Fraud, Governance, GRC, Office of Finance, audit, Analytics, Business Analytics, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), compliance, Risk, HANA

Getting to the Next Generation of Finance Analytics

Posted by Robert Kugel on 19 March 2013

One of the most important IT trends over the past decade has been the proliferation of ever wider and deeper sets of information sources that businesses use to collect, track and analyze data. While structured numerical data remains the most common category, organizations are also learning to exploit semistructured data (text, for example) as well as more complex data types such as voice and... Read More

Topics: Planning, Predictive Analytics, Customer, Human Capital Management, Office of Finance, Budgeting, close, closing, Finance Analytics, PRO, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, CFO, Risk, costing, FPM, Profitability

SAS Makes Analytics Pay Dividends for Business

Posted by Mark Smith on 15 March 2013

I recently attended the annual SAS analyst summit to hear the latest company, product and customer growth news from the multi-billion-dollar analytics software provider. This global giant continues to grow its business and solutions to help with fraud prevention, marketing and risk. It lets users apply its analytic and statistical technology in practical applications for business. SAS can meet... Read More

Topics: Big Data, Predictive Analytics, Sales Performance, SAS, Fraud, GRC, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Cloud Computing, Customer & Contact Center, Data Integration, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Operational Intelligence, Risk

Addressing Key Operational Risk Requirements

Posted by Robert Kugel on 13 March 2013

I’ve frequently commented on the artificiality of the emerging software category of governance, risk and compliance (GRC). The term is used to a cover a combination of what were once viewed as stand-alone software categories, including IT governance, audit documentation and industry-specific compliance management, to name three examples. While it’s still common for specific types of software to... Read More

Topics: Big Data, Performance Management, Predictive Analytics, Customer Experience, Governance, GRC, Management, Operational Performance, Analytics, Business Performance, Financial Performance, compliance, finance, Risk, financial risk management, IT Risk Management, Sarbanes Oxley, SOX