Improving worker/manager collaboration becomes a top priority as organizations realize the impact of such collaboration on workforce productivity and profitability. One way to enhance that collaboration is to make tasks such as scheduling, time and attendance and task management accessible through smartphones and tablets. The management team at Dayforce has experience with workforce management applications and now into the next generation of collaboration and mobility. The company uses...
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Topics:
Mobile,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
dayforce,
Talent Management,
Workforce Analytics,
Digital Technology
Retaining talent and managing financials related to compensation should be a top priority for the HR and finance functions of companies, and many of them realize this. In our recent benchmark research in total compensation management, 72 percent of participants said it’s important or very important to have a compensation system aligned to their processes. One newer provider to the market, Excentive, started in 2002 in Europe and expanded globally in 2009. Its Excentive Compensation Cockpit...
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Topics:
Performance Management,
Sales Performance,
Human Capital Management,
Sales Compensation,
Sales Operations,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Excentive,
Talent Management,
Workforce Analytics
Sales proposals can determine whether a deal is booked or lost. In most organizations the process of creating and delivering a proposal is manual and one-off, with many potential places for mistakes. This lack of rigor and efficiency impairs many organizations’ ability to leverage their resources. Proposal Software helps sales organizations with an application called PMAPS that addresses sales management and operations.
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Topics:
Mobile,
Sales,
Sales Performance,
Salesforce.com,
Social Media,
Marketing,
Sales Force Automation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CMO,
CRM,
DF11,
Sales Performance Management,
SFA
Cloud computing has changed the fundamental economics of business software, bringing new capabilities within reach of large numbers of small and midsize companies for the first time. Cloud-based ERP, for example, enables many midsize companies that in the past might have continued to use an entry-level accounting package to have more capable and sophisticated systems. The investment in software and IT capabilities to implement an ERP system on-premises is considerable enough that midsize...
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Topics:
Big Data,
Sales Performance,
ConnectWise,
Consulting,
NetSuite OpenAi,
PlanMill,
ProjectHelp,
Projector,
PSA,
Unanet Technologies,
Operational Performance,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
FinancialForce,
Professional Services,
Professional Services Automation,
Project Management
A key component of workforce management software is to aid in scheduling and tracking time and attendance, streamlining interactions between managers and employees regarding these aspects of the job and promoting compliance with corporate and regulatory policies. WorkForce Software has been growing rapidly over the last decade while meeting these needs with an application suite that covers issues from leave management to case management. Its product helps businesses deal with overlapping...
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Topics:
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
To retain talent, organizations must ensure that their workforce’s compensation is comparable to that of their industry peers. As part of this effort, they should integrate compensation reviews with goal and performance reviews to ensure employees are paid their fair market value; otherwise the best talent will become a flight risk. Many organizations understand this; in our performance management for talent management benchmark research, two-thirds said they want to integrate compensation with...
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Topics:
Performance Management,
Social Media,
Human Capital Management,
Mercer,
Metrics,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
At this year’s Taleo World conference in San Francisco, more than 1,600 Taleo customers learned about the company and its suite of talent management applications. A major theme of the conference was the company’s investment in mobility and social media and the intersection of those trends with collaboration tools.
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Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Taleo,
Workforce Analytics
I recently participated in a panel discussion about the rise in the use of rolling forecasts in corporate planning. I’m not surprised by this trend; I have encouraged it. Ever since the financial crisis started three years ago, I’ve been writing that companies should rethink how they plan and budget to respond to increasing business volatility. Rolling forecasts are useful because they continually extend the formal planning horizon out more than a year rather than having it stop abruptly at the...
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Topics:
Big Data,
Performance Management,
Planning,
Sales Performance,
Social Media,
Supply Chain Performance,
Office of Finance,
Budgeting,
IBP,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
COO,
Integrated Business Planning
At the Dreamforce conference, Salesforce.com (NYSE:CRM) CEO Marc Benioff unveiled the latest evolution of the company’s strategy and supporting technology for cloud computing and mobile technologies. Its aim is to enable businesses to engage with customers and prospects via social media channels – what Salesforce calls the “social enterprise” – and empower employee and customer social networks to operate individually and together. Note I did not mention CRM, which doesn’t have a role in this...
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Topics:
Mobile,
Sales,
Sales Performance,
Salesforce.com,
Social Media,
Marketing,
Sales Cloud,
Sales Force Automation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Chatter,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CMO,
CRM,
DF11,
Sales Performance Management,
Service Cloud,
SFA
Sales organizations strive to maximize the performance of their staffs to meet quotas and revenue targets in an efficient manner. This focus is part of my agenda to help organizations innovate and maximize revenue in sales. To achieve this requires automation of various sales activities including compensation, incentives, quota development, territory optimization, channel management, analytics and planning. Varicent is focused on these aspects of sales, offering software deployable in three...
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Topics:
Sales,
Sales Performance,
Social Media,
Marketing,
Revenue Performance,
Sales Force Automation,
Sales Operations,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CMO,
CRM,
Sales Performance Management,
SFA,
Varicent
Salesforce.com’s 2011 Dreamforce conference is under way. If you’re in sales and you use the company’s application, here’s how to gain the most value from your time at the conference.
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Topics:
Sales,
Sales Performance,
Salesforce.com,
Social Media,
Marketing,
Marketo,
Merced Systems,
Qvidian,
Revenue Performance,
Sales Force Automation,
Sales Operations,
Zilliant,
Zyme Solutions,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
Callidus Software,
Camelon Software,
CFO,
ChannelInsight,
Cloud9 Analytics,
CMO,
CRM,
Sales Performance Management,
SFA,
Varicent,
Vendavo,
Xactly
In addressing the needs of their sales and operations teams to automate and improve performance, many organizations turn to providers of sales applications designed for specific activities. Many of these activities, including sales compensation, incentives, commissions, quotas, territories and others, Xactly has been delivering for years. This company is no newcomer to the market, with significant experience in meeting the needs of small to midsize sales organizations, and more recently...
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Topics:
Sales,
Sales Performance,
Social Media,
Marketing,
Revenue Performance,
Sales Force Automation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CMO,
CRM,
Sales Performance Management,
SFA,
Xactly
Looking to make your sales force more effective by automating its operations? Merced Systems can provide the traction your sales team needs. The company has been providing applications for more than a decade to customer service and more recently sales organizations, helping both measure and manage performance. Several years ago Merced Systems made a substantial investment to expand to the sales organization with new applications and now offers analytics and reporting, compensation and...
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Topics:
Sales,
Sales Performance,
Social Media,
Marketing,
Merced Systems,
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CMO,
CRM,
Sales Performance Management,
SFA
If you want to hit the booking and revenue targets required to operate a business, you have to manage your sales forecast and pipeline. Optimally you should be able to monitor and act upon them any day of the week and make adjustments whenever you need to. Unfortunately, most organizations have to wait until they finish their manual efforts at the end of the month or quarter, or they miss critical changes in deals and behavior because they rely only on reporting from their sales force...
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Topics:
Sales,
Sales Performance,
Salesforce.com,
Social Media,
Marketing,
Revenue Performance,
Sales Force Automation,
Sales Forecasting,
Sales Operations,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
Cloud9 Analytics,
CMO,
CRM,
Sales Performance Management,
SFA
The largest cloud computing conference, Dreamforce 2011, operated by Salesforce.com, is now upon us. This year attendance is estimated to be over 40,000, and there will be more technology- and developer-focused attendees and dialogue than marketing material. Unlike past years, I expect marketing professionals to be a small percentage of attendees, so I thought I would offer them a guide through the circus of activities at the conference.
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Topics:
Sales Performance,
Salesforce.com,
Social Media,
ExactTarget,
HubSpot,
Manticore Technology,
Marketing,
Marketing Automation,
Marketing Planning,
Marketo,
Pardot,
Revenue Performance,
Sales Force Automation,
Operational Performance,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
IBM,
CFO,
CMO,
CRM,
Demand Generation,
Eloqua,
SFA,
Unica,
Digital Technology
Qvidian entered the market for applications in sales performance management in 2011. The company, formed from the merger of The Sant Corp. and Kadient, has introduced a new suite of applications for proposals and playbooks that sales departments should examine if they’re looking to improve their efficiency and effectiveness. These applications are part of what we at Ventana Research call a sales performance management blueprint that helps optimize sales related activities and processes.
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Topics:
Sales,
Sales Performance,
Social Media,
Marketing,
Revenue Performance,
Sales Force Automation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
CFO,
CMO,
CRM,
Sales Performance Management,
SFA
I recently got an update on mobile applications and strategy for smartphones from ADP, the $9 billion provider of applications and services in human resources, payroll and benefits. By acquiring and partnering with organizations, ADP has become the largest provider in this segment while focusing on providing added value and new offerings to its customers. For some companies, being such a large business human capital management and talent management software could inhibit its agility, but ADP...
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Topics:
Big Data,
Performance Management,
Human Capital Management,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Talent Management,
Workforce Analytics,
Digital Technology
Just when it seemed that Hewlett-Packard’s new management team led by CEO Leo Apotheker had a growing and solidifying technology agenda that included mobile computing, yesterday it all changed.
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Google,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Enterprise Software,
Financial Performance,
Governance, Risk & Compliance (GRC),
HP,
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Mobility,
Operational Intelligence,
Workforce Performance,
HP Touchpad,
Digital Technology
It is evident that business analytics is now a core business process in most organizations, but as our benchmark research on the topic shows, many have a lot of room to improve in how they use it. A dedicated provider of analytics tools, eThority continues to advance its technology to supply flexibility for the needs of a range of professionals from business management to analysts.
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Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
Hans Hoogervorst, who just succeeded Sir David Tweedie as the chairman of the International Accounting Standards Board (IASB), recently said he is “optimistic the SEC will move to fully incorporate IFRS [International Financial Reporting Standards] shortly.” I find it hard to see why, unless one has a fairly elastic definition of “fully,” “incorporate” and “shortly” (or at least two out of three). Then again, one shouldn’t fault the head of an organization for expressing undue optimism since...
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Topics:
Office of Finance,
Reporting,
Consolidation,
FASB,
IASB,
IFRS,
Business Analytics,
Business Collaboration,
Business Performance,
Financial Performance,
GAAP,
SEC
I had the pleasure to drop into the 63rd annual conference of the Society for Human Resource Management (SHRM) in Las Vegas where over 18,000 human resources professionals came to learn, engage with peers and also enjoy a variety of entertainment. It was the definitely the place to be if you wanted to mix Hollywood with HR. From Sir Richard Branson in Sunday’s opener to music from Keith Urban to controversial political commentator Arianna Huffington and finally actor Michael J. Fox for the...
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Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
This week the management of Peopleclick Authoria renamed the company PeopleFluent, reoriented its vision and launched a new suite of applications. This effort is intended to hone its focus on the intersecting aspects of talent management and respond to the increasing importance of mobility in this field. This move indicates the dynamic changes that are occurring as the software industry tries to meet the expectations of the next generation of workers and managers. PeopleFluent will rely on not...
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Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
The recent buzz around business analytics has generated resurgent conversation about what businesses need from their data to optimize business processes and make better decisions. Our benchmark research on business analytics in more than 2,500 organizations produced unprecedented information about business and IT usage and competency with analytics. It confirmed that effective use of business analytics requires a balance of people and skills, processes, information and technology not just to...
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Uncategorized,
Workforce Performance,
Business Planning,
CFO
InetSoft is a business intelligence vendor that is not well-known but has more than 3,000 customers. Why do you need to know about another BI vendor? As I’ve written in the past, there’s a place in this market for both the megavendors and smaller vendors. InetSoft, one of the latter, has developed a broad set of capabilities over the years that have resonated with its customers. It recently announced and brought to market a significant new release, Style Intelligence 11.
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Topics:
Sales Performance,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
CIO,
Customer & Contact Center,
Financial Performance,
InetSoft,
Information Applications
At this year’s Information Builders Summit, the company’s annual conference for users and analysts (Twitter: #Summit2011) in Dallas, the long-time supplier of business intelligence and information management software showed how it has been able to sustain double-digit revenue growth thanks to highly accessible and scalable software that operates on a variety of platforms and data sources. Its recent expansion into information management, master data management and integration helps...
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Google,
Playbook,
RIM,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Builders,
Information Management,
Location Intelligence,
Mobility,
Operational Intelligence,
Uncategorized,
Workforce Performance,
Digital Technology
I think one of best epigrams attributed to Mark Twain is, “Everyone talks about the weather but nobody ever does something about it.” This also has relevance to the situation with corporate planning and budgeting. Bemoaning its lack of value and calling for some sort of change goes back a long way, but few companies have matured their process. In the 1970s something called “zero-based budgeting” was all the rage in business and accounting periodicals. It was energetically advocated by President...
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Topics:
Planning,
Predictive Analytics,
Sales,
Sales Performance,
Supply Chain Performance,
Office of Finance,
Budgeting,
contingency planning,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Financial Performance,
CFO,
finance,
Financial Performance Management,
Integrated Business Planning
Informatica has announced version 9.1 for Big Data. I wrote previously about Informatica 9.1,the latest iteration of the company’s data integration platform, following its industry analyst summit. At that event in February, the company officials alluded to future plans regarding Hadoop and other big-data sources yet to be finalized. This announcement reveals those plans. Informatica will support three types of “big data”: big transaction data from relational databases and data warehouse system,...
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Topics:
Big Data,
MapReduce,
Social Media,
Supply Chain Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Customer & Contact Center,
Data Integration,
Informatica,
Strata+Hadoop
Over the past six years big technology corporations have been acquiring all sorts of software companies, accelerating a general consolidation of the software industry since the dot-com boom ended in 2001. The consolidation has been driven in part by the deceleration of technology innovation in the business software market. Technology evolution, however, has been steady and progressed far enough now that I think we’re about to witness a revolution in how companies use analytics in business...
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Topics:
Big Data,
Mobile,
Planning,
Sales Performance,
Supply Chain Performance,
Budgeting,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
IBM,
In-memory,
Workforce Performance,
Cognos,
acquisition
Gadgets be gone: That was one of my lighter tweetable sentiments from last week’s HRO Today Forum analyst summit, and you’ll see why below. At this gathering we industry analysts discussed the difference in perspectives on innovation, or the lack thereof, held by HR technology suppliers and the HR practitioners who buy and use their products, many of whom attended the HRO Today Forum.
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Topics:
Performance Management,
Human Capital Management,
business innovation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Workforce Performance,
Talent Management,
Workforce Planning,
HR technology
At this year’s SAPPHIRE NOW conference (Twitter: #SAPPHIRENOW) SAP demonstrated its in-memory computing technology and applications. SAP’s High Performance Analytic Application (HANA), which I think of as a high-availability network appliance, is part of the technology industry movement to increase the performance and scalability across a range of applications, from analytics to transactions, to drive timely insights on data or real-time interactions across a business value chain that includes...
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Topics:
Sales Performance,
SAP,
Supply Chain Performance,
Sustainability,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Workforce Performance,
CFO,
COO
Read More
Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Google,
Playbook,
RIM,
Smart Phones,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Mobility,
Operational Intelligence,
Workforce Performance,
Sybase. Mobile Industry,
Tablets,
Digital Technology
At SAP’s annual SAPPHIRE NOW conference (Twitter: #SAPPHIRENOW) this month, the company introduced a new portfolio of human capital management applications that will be available on many devices and added mobility options for users, including offerings for smartphones and tablets and cloud computing. This move beyond the traditional on-premises approach of SAP’s ERP Human Capital Management product suite is a critical step forward for SAP if it is to remain relevant for HR organizations.
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Topics:
Big Data,
Performance Management,
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Human Capital Management,
Metrics,
Mobile Applications,
Business Technology Innovation,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Workforce Performance,
data mart,
Talent Management,
Workforce Analytics
To maintain a productive workforce, businesses need to be able to put information in front of users at every level, from executives to front-line managers. Mobile technologies such as smartphones and tablets can provide analytics and business intelligence (BI), but so far this market niche has been dominated by publishing dashboards and reports that conform to the limits of mobile platforms. Analytics and BI software developers usually opt to publish charts and tables to Web pages on a...
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Topics:
Sales Performance,
SAP,
Supply Chain Performance,
Sustainability,
Google,
Smart Phones,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Mobility,
Workforce Performance,
Roambi,
Sybase. Mobile Industry,
Tablets,
Digital Technology
Less than a week after attending ADP’s industry analyst day, I flew to Washington, D.C., to attend Mercer’s analyst forum, which gave me a chance to compare another human resources juggernaut. While ADP is known primarily for payroll and business process outsourcing, Mercer is known for HR consulting and benefits outsourcing. Mercer is not as big as ADP, with $3.5 billion in annual revenue and over 27,000 customers, most of which are large multinational and midmarket companies, servicing over...
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Topics:
Performance Management,
Human Capital Management,
Metrics,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Financial Performance,
Governance, Risk & Compliance (GRC),
Workforce Performance,
Compensation,
data mart,
Talent Management,
Workforce Analytics,
Workforce Planning
Workforce planning is a business process that done right ensures an organization of suitable access to talent to ensure future business success. At a Mercer analyst summit I attended recently, which I wrote about in “Mercer Promotes Possibility of the New Empowered Workforce,” one of the sponsor execs kept challenging the HR industry analyst community to do more research on workforce planning, since her company and its customers are spending more time and money on just that.
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Topics:
Performance Management,
Sales Performance,
Supply Chain Performance,
Human Capital Management,
Metrics,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Workforce Performance,
Compensation,
data mart,
Talent Management,
Workforce Analytics,
Workforce Planning
At the SAPPHIRE NOW annual conference, (Twitter: #SAPPHIRENOW) the advantage of the mobile technology SAP gained through its acquisition of Sybase is becoming evident. In a blog before the conference I touched on the importance of mobility to the company’s future. From walking around, assessing keynotes and sessions and talking to companies using SAP, it seems that the big bet that SAP made on mobility is paying off.
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Topics:
Sales Performance,
SAP,
Social Media,
Supply Chain Performance,
Google,
Smart Phones,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Mobility,
Workforce Performance,
Sybase. Mobile Industry,
Tablets,
Digital Technology
It is no easy task to change the culture of a global technology company, especially one that has a very demanding customer base with high expectations for advancing its widespread product lines. This is the challenge that SAP faces as it transitions from a company of three-letter-acronym collections of applications including CRM, SCM and ERP to one that focuses on specific business processes and needs. (My colleague recently discussed the problems in forklift migrations of ERP.) This transition...
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Topics:
Sales Performance,
SAP,
Social Media,
Supply Chain Performance,
Sustainability,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
CFO,
COO
Read More
Topics:
Big Data,
Performance Management,
Social Media,
Human Capital Management,
Metrics,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Financial Performance,
Information Management,
Workforce Performance,
Compensation,
data mart,
Talent Management,
Workforce Analytics
Going into ADP’s industry analyst day, I was curious about where a 61-year-old “payroll” company fits in today’s market for human capital management. It certainly has a presence, with over 550,000 customers across multiple lines of business – HR, payroll, tax and benefits administration – and nearly $9 billion in revenue with three consecutive quarters of growth coming out of the worst recession since the Great Depression.
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Topics:
Big Data,
Performance Management,
Sales Performance,
Social Media,
Supply Chain Performance,
Human Capital Management,
Mobile Applications,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Workforce Performance,
Compensation,
Talent Management
The earthquake, tsunami and nuclear plant trifecta that devastated Japan has had a negative impact also on companies that embraced the concept of managing a lean supply chain – one that minimizes inventories at each stage. If news accounts are to be believed, there seem to be legions regretting that decision as disruptions caused by the disasters have a ripple impact, hampering manufacturers’ ability to deliver goods worldwide. But although current events are a wake-up call highlighting the...
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Topics:
Performance Management,
Sales Performance,
Supply Chain Performance,
Sustainability,
Human Capital Management,
Marketing,
IT Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Workforce Performance,
Supply Chain
Consolidation in the human capital management software market is in full swing. Recently Peopleclick Authoria acquired Aquire Solutions, and just this week Golden Gate Capital and Infor agreed to buy Lawson Software for about $2 billion, which my colleague Robert Kugel commented.
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Topics:
Performance Management,
Sales Performance,
Human Capital Management,
Learning,
Learning Management System,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
Compensation,
Talent Management,
Workforce Planning
Companies (especially in high technology) that sell through an indirect channel face a difficult challenge because global sales channels are complex, fragmented and changeable, with different business practices and customs than direct channels. Keeping track of which products have sold in and sold through which partners can be a difficult task. Unless a company is working with only a handful of channel partners, just collecting the data is time-consuming. Not only is the data complex, much of...
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Topics:
Sales,
Sales Performance,
Salesforce.com,
Human Capital Management,
Zyme Solutions,
Operational Performance,
Business Analytics,
Business Collaboration,
Financial Performance,
Governance, Risk & Compliance (GRC),
channel,
CRM
Are you a human resources executive who’s still using spreadsheets and various database systems to track and manage compensation and incentives of your workforce? If you aren’t, then believe it or not, you’re in the minority.
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Topics:
Sales Performance,
Human Capital Management,
Office of Finance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
Workforce Performance,
Compensation,
finance,
Talent Management,
Workforce Performance Management
In various forms, business intelligence (BI) – as queries, reporting, dashboards and online analytical processing (OLAP) – is being used increasingly widely. And as basic BI capabilities spread to more organizations, innovative ones increasingly are exploring how to take advantage of the next step in the strategic use of BI: predictive analytics. The trend in Web searches for the phrase “predictive analytics” gives one indication of the rise in interest in this area. From 2004 through 2008, the...
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Topics:
Predictive Analytics,
Predixion,
R,
Revolution Analtyics,
Sales Performance,
SAS,
Social Media,
Supply Chain Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
IBM SPSS,
Information Builders,
Information Technology,
KXEN,
Netezza,
Oracle,
Tibco,
Workforce Performance
You’d think it was raining “social.” Social media, social networking, social marketing, social recruiting, social learning – so many aspects of business these days have a “social” component to them.
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Topics:
Sales Performance,
Social Media,
Customer Experience,
Human Capital Management,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Workforce Performance,
Talent Management
Since last summer, Portrait Software has been part of the Pitney Bowes Business Insight (PBBI) subsidiary. Since the acquisition the combined teams have been putting together a comprehensive set of products to support data quality and customer interaction management. The suite includes the Portrait Self-Service Analytics, Miner, Uplift, Uplift Optimizer, Dialogue, Interaction Optimizer and Foundation modules. The first four provide insights to understand customer interactions and the other...
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Topics:
Predictive Analytics,
Sales Performance,
Social Media,
Customer Analytics,
Customer Experience,
Operational Performance,
Business Analytics,
Business Collaboration,
Cloud Computing,
Customer & Contact Center,
Call Center,
Contact Center,
CRM,
Data Mining
IQPC Europe, a global organizer of business conferences, recently held its Executive Customer Contact Exchange, where contact center and customer service executives and senior managers gathered to find out about developments in the management of customer interactions and the customer experience. Attendees had a variety of reasons for coming; the largest group consisted of attendees who (29%) said they were interested in customer experience management (CEM), while others expressed interest in...
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Topics:
Sales Performance,
Social Media,
Customer Experience,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer & Contact Center,
Call Center,
Contact Center,
Contact Center Analytics,
CRM
The information management (IM) technology market is undergoing a revolution similar to the one in the business intelligence (BI) market. We define information management as the acquisition, organization, control and use of information to create and enhance business value. It is a necessary ingredient of successful BI implementations, and while some vendors such as IBM, Information Builders, Pentaho and SAP are in addition integrating their BI and IM offerings, each discipline involves...
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Topics:
Data Quality,
Social Media,
IT Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Technology,
CIO,
Complex Event Processing,
Data Governance,
Data Integration,
Information Management,
Information Technology,
Operational Intelligence
According to IBM everything now has to be “smart,” and its latest announcement heralding smarter commerce addresses customer-related activities. I find it interesting, as I have been researching for some time about the need for a smarter agent desktop and smarter Web self-service. My perspective, derived from observations in my research, is that companies need to focus on effectiveness in providing positive customer experiences rather than today’s almost exclusive focus on efficiency in...
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Topics:
Sales Performance,
Social Media,
Customer Experience,
Operational Performance,
Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Call Center,
Commerce,
Contact Center,
Contact Center Analytics,
CRM
The new CEO of Hewlett-Packard, Leo Apotheker, has unveiled his vision of the future in the consumer and enterprise markets. His announcement carried some suspense after interviews in which he said “HP has lost its soul” and added that he will “get rid of cynics” inside HP who try to undercut his mission. Now Leo has defined what his company calls Everybody On, which is described as “seamless, secure, context-aware experiences for a connected world.” He intends that HP will reposition itself in...
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Sustainability,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Enterprise Software,
Financial Performance,
Governance, Risk & Compliance (GRC),
HP,
Information Applications,
Information Management,
Information Technology,
Location Intelligence,
Mobility,
Operational Intelligence,
Workforce Performance
The business intelligence (BI) technology market is undergoing a revolution. I’ve been working in this segment for 20 years, and it is and has been an exciting market in which to work, but its dynamic nature can be daunting to organizations trying to evaluate, purchase and deploy BI to improve their business processes. And despite the advances our benchmark research shows high levels of dissatisfaction with and immaturity in BI capabilities within organizations.
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Enterprise Software,
Financial Performance,
Information Management,
Information Technology,
Mobility,
Operational Intelligence,
Workforce Performance
One of the many interesting findings that came out of Ventana Research’s comprehensive benchmark research on business analytics was partly buried in an analysis of maturity groups. The Maturity Index of our research benchmarks classifies organizations at four maturity levels (from bottom to top, Tactical, Advanced, Strategic and Innovative) in each of four categories: People, Process, Information and Technology. We’ve conducted more than 100 benchmarks during the past seven years, covering...
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Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Business Technology Innovation,
IT Performance,
IT Research,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Enterprise Software,
Information Applications,
Information Management,
Information Technology,
Mobility,
Operational Intelligence,
Workforce Performance
In today’s competitive environment, people working in collaboration can make the difference between a company’s success or failure. But hitting “reply to all” on an e-mail chain isn’t the kind of collaboration I’m talking about. Neither is managing your employee and business communications with cups connected by string and Ouija boards.
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Topics:
Sales Performance,
Learning,
Performance,
Business Analytics,
Business Collaboration,
Business Mobility,
Business Performance,
Cloud Computing,
Collaboration,
Mobility,
Operational Intelligence,
Workforce Performance,
Compensation,
Talent Management,
Workforce Analytics
It is not easy for businesses to make their operations more efficient, partly because their information systems do not provide notifications of events as they are happening. Most enterprise technology uses batch processing and is designed to move data from one database to another; otherwise it requires people to go and find the data they need. To be more responsive, new technologies capture and process events that are triggered by underlying systems and manage them through complex event...
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Topics:
Sales Performance,
Salesforce.com,
Business Collaboration,
Business Intelligence,
Data Integration,
Information Management
On Wednesday, September 9, 2010 the massive marketing machine called salesforce.com rolled into London to stage its 2010 Cloudforce event at the Royal Festival Hall. The clout of CEO Mark Benioff and his team in the IT industry was evident in the fact that at short notice they could postpone the event by a day and still get about 3,000 attendees, stage a massive partner show and put on a keynote speech and side events that kept the attendees busy and informed about latest developments with...
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Topics:
Sales Performance,
Social Media,
Operational Performance,
Business Collaboration,
Business Performance,
Customer Service,
CRM
It is not easy for businesses to make their operations more efficient, partly because their information systems do not provide notifications of events as they are happening. Most enterprise technology uses batch processing and is designed to move data from one database to another; otherwise it requires people to go and find the data they need. To be more responsive, new technologies capture and process events that are triggered by underlying systems and manage them through complex event...
Read More
Topics:
Sales Performance,
Salesforce.com,
Business Collaboration,
Business Intelligence,
Customer & Contact Center,
Data Integration,
Information Management