ISG Software Research Analyst Perspectives | Operational Intelligence (9)

HP’s New World Order according to Leo Apotheker

Posted by ISG Software Research on 23 March 2011

The new CEO of Hewlett-Packard, Leo Apotheker, has unveiled his vision of the future in the consumer and enterprise markets. His announcement carried some suspense after interviews in which he said “HP has lost its soul” and added that he will “get rid of cynics” inside HP who try to undercut his mission. Now Leo has defined what his company calls Everybody On, which is described as “seamless,...

Topics: Sales Performance, Social Media, Supply Chain Performance, Sustainability, Business Technology Innovation, IT Performance, IT Research, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, CIO, Cloud Computing, Collaboration, Customer & Contact Center, Enterprise Software, Financial Performance, Governance, Risk & Compliance (GRC), HP, Information Applications, Information Management, Information Technology, Location Intelligence, Mobility, Operational Intelligence, Workforce Performance

The Business Intelligence Technology Revolution in 2011

Posted by ISG Software Research on 20 March 2011

The business intelligence (BI) technology market is undergoing a revolution. I’ve been working in this segment for 20 years, and it is and has been an exciting market in which to work, but its dynamic nature can be daunting to organizations trying to evaluate, purchase and deploy BI to improve their business processes. And despite the advances our benchmark research shows high levels of...

Topics: Sales Performance, Social Media, Supply Chain Performance, Business Technology Innovation, IT Performance, IT Research, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Business Technology, CIO, Cloud Computing, Collaboration, Customer & Contact Center, Enterprise Software, Financial Performance, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance

With IT Departments, Companies Get What They Deserve

Posted by Robert Kugel on 20 March 2011

One of the many interesting findings that came out of Ventana Research’s comprehensive benchmark research on business analytics was partly buried in an analysis of maturity groups. The Maturity Index of our research benchmarks classifies organizations at four maturity levels (from bottom to top, Tactical, Advanced, Strategic and Innovative) in each of four categories: People, Process, Information...

Topics: Sales Performance, Social Media, Supply Chain Performance, Business Technology Innovation, IT Performance, IT Research, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Business Technology, CIO, Cloud Computing, Collaboration, Customer & Contact Center, Enterprise Software, Information Applications, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance

Business Collaboration Brings Together People and Technology

Posted by ISG Software Research on 17 March 2011

In today’s competitive environment, people working in collaboration can make the difference between a company’s success or failure. But hitting “reply to all” on an e-mail chain isn’t the kind of collaboration I’m talking about. Neither is managing your employee and business communications with cups connected by string and Ouija boards.

Topics: Sales Performance, Learning, Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Collaboration, Mobility, Operational Intelligence, Workforce Performance, Compensation, Talent Management, Workforce Analytics

SAS and its Business Intelligence & Information Management Direction

Posted by ISG Software Research on 17 March 2011

I recently attended SAS Institute’s annual analyst conference. My colleague covered the multibillion-dollar company’s strategy and the event. Now I want to look into some of the details of SAS’s products for business analytics and how they are supported with business intelligence (BI), and information management. Although SAS is not a publicly traded company and therefore is not required to make...

Topics: SAS, Social Media, IT Performance, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Collaboration, Enterprise Software, Information Management, Information Technology, Mobility, Operational Intelligence

SAS Institute: The Multi-Billion Dollar Business Analytics Supplier

Posted by ISG Software Research on 15 March 2011

The just-concluded SAS Institute analyst summit (Twitter: #SASSB) provided the annual update on the company’s performance, strategy, products and customers. My analysis of last year’s event talked about its continuation of its product roadmap to new customer acquisition and the broadening of its underlying platform, applications and vertical solutions. SAS is no small-time mover and shaker when...

Topics: Sales Performance, SAS, Social Media, Supply Chain Performance, Fraud, IT Performance, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Collaboration, Customer & Contact Center, Enterprise Software, Financial Performance, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance, Risk

SAP Enterprise Information Management 4.0: A Technology Secret

Posted by ISG Software Research on 13 March 2011

SAP has launched its Enterprise Information Management (EIM) 4.0 release as part of its “Run Better Tour.” It includes a broad range of information management components spanning data integration, data quality, data profiling, metadata management and more. The launch was done in conjunction with SAP Business Intelligence (BI) 4.0, which got much bigger billing at the event –to the point where one...

Topics: Data Quality, SAP, Social Media, IT Performance, Analytics, Business Analytics, Business Intelligence, Business Technology, CIO, Complex Event Processing, Data Governance, Data Integration, Information Management, Information Technology, Operational Intelligence

SAS Institute: The Multi-Billion Dollar Business Analytics Supplier

Posted by Mark Smith on 09 March 2011

The just-concluded SAS Institute analyst summit (Twitter: #SASSB) provided the annual update on the company’s performance, strategy, products and customers. My analysis of last year’s event talked about its continuation of its product roadmap to new customer acquisition and the broadening of its underlying platform, applications and vertical solutions. SAS is no small-time mover and shaker when...

Topics: Sales Performance, SAS, Social Media, Supply Chain Performance, Fraud, IT Performance, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Collaboration, Enterprise Software, Financial Performance, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance, Risk

Human Concepts Brings Workforce Analytics and Mobility to the Cloud

Posted by ISG Software Research on 03 March 2011

Recently Human Concepts sold its personal organizational structure software OrgPlus to Administaff . Since it retains other products with the OrgPlus name, this step might seem puzzling, but it makes sense in terms of the company’s developing product strategy. The sale also frees Human Concepts to focus on organizations with more than 1,000 employees, where growth is more readily available. Human...

Topics: Learning, Performance, Business Performance, Cloud Computing, Mobility, Operational Intelligence, Workforce Performance, Compensation, Talent Management, Workforce Analytics

SAP Business Intelligence 4.0

Posted by ISG Software Research on 01 March 2011

Last week SAP launched the 4.0 Release of its Business Intelligence and Enterprise Information Management products in conjunction with the New York City stop on its “SAP Run Better Tour”. My colleague Mark Smith has already covered the announcement in the context of some of today’s major technology trends. In this post, I’ll focus on the specifics of the product announcements.

Topics: Sales Performance, SAP, Social Media, IT Performance, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Collaboration, Enterprise Software, Financial Performance, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance

SAP Retrofits Business Intelligence and Information Management to meet IT and Business Needs

Posted by Mark Smith on 25 February 2011

SAP has reached a critical milestone in launching version 4 of its business intelligence (BI) and enterprise information management (EIM) product suite from its SAP BusinessObjects portfolio. These offerings, currently in final beta testing, will be released as a collection of software products by midyear.

Topics: Sales Performance, SAP, Social Media, IT Performance, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, CIO, Collaboration, Enterprise Software, Financial Performance, Information Management, Information Technology, Mobility, Operational Intelligence, Workforce Performance

The Diminishing Science of Research in Technology Analyst Firms

Posted by Mark Smith on 18 February 2011

The technology analyst industry has ended its barrage of exuberant predictions for the new year. After digesting all of these commentaries (some were a challenge, I admit), we need to stop our predicting and instead start a discussion about what all of us ought to be doing. From my perspective, that should be an annual statement of direction, what we here call the research agenda. I have decided...

Topics: Sales Performance, Supply Chain Performance, Market Research, IT Performance, IT Research, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Information Technology, Location Intelligence, Operational Intelligence, Workforce Performance, Industry Analyst

The Business Technology Revolution in 2011

Posted by Mark Smith on 17 February 2011

The new year has brought a revolution in business technologies that allows enterprises to roll out new applications, processes and services in record time. What used to take a business six months to a year to develop and deploy – and not too long ago that was considered fast! – can now be done in a week or two, making enterprise application and business intelligence deployments of the recent past...

Topics: Sales Performance, Social Media, Supply Chain Performance, Market Research, IT Performance, IT Research, Operational Performance, Analytics, Business Intelligence, Business Technology, Customer & Contact Center, Information Applications, Information Management, Information Technology, Location Intelligence, Operational Intelligence, Industry Analyst

Forecast: Sunshine, With Clouds

Posted by ISG Software Research on 07 February 2011

The sun is shining and the birds are singing here in the Bay Area; in other climes, they aren’t. In recent years, I’m pleased to report, I’ve been spared having to deal with weather challenges in getting to the office. That’s in part because snow, sleet and hail aren’t a normal part of our weather here, but also in part because our physical office is a less important part of our operations than...

Topics: Operational Performance, Business Intelligence, Business Performance, Collaboration, Customer & Contact Center, Operational Intelligence, Business

Social Media Ignorance in the IT Analyst Industry

Posted by Mark Smith on 17 January 2011

Social media, the newest channel of communication across the Internet, is increasingly being used to influence, but also to deliver advice and research. I wrote about this revolution last year (See: “The Social Media Revolution in Industry Analyst Community”), reporting on the transformation that is underway and the work of our firm along with Altimeter Group and dozens of other active industry...

Topics: Sales Performance, Social Media, Supply Chain Performance, Market Research, IT Performance, IT Research, Operational Performance, Analytics, Business Intelligence, Business Performance, Business Technology, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Information Technology, Location Intelligence, Operational Intelligence, Workforce Performance, Industry Analyst

Think Outside the Box when Investing in Salesforce Chatter

Posted by ISG Software Research on 28 November 2010

A few weeks ago I wrote a blog discussing salesforce.com (SFDC) Chatter and the buzz the technology is making in which one of my biggest questions was how a non-SFDC customer could justify purchasing Chatter. Well I finally got to speak with someone who has paid at least partially for Chatter. I say partially because this particular customer already has several hundred licenses with SFDC (which...

Topics: Sales, Social Media, Social CRM, Customer Relationship Management, CIO, Collaboration, Operational Intelligence

Operational Intelligence Gets Boost from eg solutions

Posted by Mark Smith on 27 November 2010

The market for operational intelligence (OI) has grown as organizations realize the importance of having information in real time and in the right context. To accomplish this requires that operational data is processed as it happens, commonly by being packaged into what are called events and made available through technologies for complex event processing or event monitoring. Operational...

Topics: Operational Performance, Complex Event Processing, Operational Intelligence, eg Solutions

Vitria Adds Operational Intelligence to Customer Experience Management

Posted by ISG Software Research on 27 November 2010

In my writing and speaking, I try to avoid “market babble,” which numbs ordinary readers with technology buzzwords and three-letter acronyms. Lately I have been accused of overusing the phrase “interaction-handling processes,” which some people have taken as an instance of market-speak. So I’ll explain what I mean by it. It has to do with contact center agents – or customer service...

Topics: Vitria, Operational Performance, Complex Event Processing, Operational Intelligence

Operational Intelligence Gets Boost from eg solutions

Posted by Mark Smith on 26 November 2010

The market for operational intelligence (OI) has grown as organizations realize the importance of having information in real time and in the right context. To accomplish this requires that operational data is processed as it happens, commonly by being packaged into what are called events and made available through technologies for complex event processing or event monitoring. Operational...

Topics: Operational Performance, Complex Event Processing, Operational Intelligence, eg Solutions

Research Finds New Adoption and Interest in Mobile Business Intelligence

Posted by Mark Smith on 26 November 2010

The demand for access to business information and applications through mobile technologies such as the Apple iPhone and iPad, devices running Google Android or using RIM Blackberry is surging as consumer preferences and behavior spill over into the business workforce. The massive growth of adoption of these technologies around the world as consumers seek instant access to information has many...

Topics: Mobile, IT Performance, Business Intelligence, Business Performance, Mobility, Operational Intelligence, Digital Technology