ISG Software Research Analyst Perspectives

CIOs and the Business Intelligence Dilemma

Posted by ISG Research on 18 April 2013

Just about all the CIOs I speak with are at an inflection point in their careers. Some are just biding time before retirement, but many are emerging CIOs who are driven more by a business imperative than a technological one. Today, market and cultural pressures are forcing CIOs to move quickly and be flexible. In many ways, this is antithetical to the posture of IT, which can often be described... Read More

Topics: Big Data, Sales Performance, cio callenges, IT Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Governance, Risk & Compliance (GRC), Technology Innovation

The Importance of Managing Details in Long-Range Planning

Posted by Robert Kugel on 15 April 2013

Ventana Research recently completed an in-depth benchmark research project on long-range planning. As I define it, long-range planning is the formal quantification of the more conceptual strategic plan. It makes specific assumptions and expresses in numbers how a company expects its strategy will play out over time. Almost all (95%) of those participating in the research see a need to make... Read More

Topics: Big Data, Performance Management, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Operational Performance, Business Analytics, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, CFO, CEO, Financial Performance Management, FPM

Salesforce.com Prepares Marketing for the Future

Posted by ISG Research on 10 April 2013

At the beginning of the year I wrote analyst perspective outlining why I think Salesforce.com is a vendor to watch during 2013. I followed this up with a post noting that Salesforce has shifted its headline messaging from becoming the “collaborative company” to becoming the “customer company” – a message that resonates better with me. During a recent analyst event, the theme of becoming a... Read More

Topics: Sales Performance, Salesforce.com, Social Media, Customer Analytics, Customer Experience, Social CRM, Voice of the Customer, Analytics, Business Analytics, Cloud Computing, Collaboration, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM

Businesses Can Turn to Scribe for Integration in the Cloud Anytime

Posted by Mark Smith on 05 April 2013

Businesses continue to try to increase productivity and simplify tasks in order to use their time smarter. Our recent business technology innovation research found that, when it comes to analytics, 44 percent of organizations spend the most time on data-related tasks. With lack of resources being the largest issue impeding the adoption of technology, IT must operate efficiently while getting... Read More

Topics: Microsoft, Sales Performance, Marketo, On24, SilverPop, IT Performance, Operational Performance, Business Intelligence, Business Performance, Customer & Contact Center, Data Integration, Information Applications, Information Management, FinancialForce, Information Optimization, Intuit Quicken, Scribe Software, Xactly

Tidemark Leads New Wave of Innovation in Planning and Performance Excellence

Posted by Mark Smith on 29 March 2013

Organizations succeed through continuous planning to achieve high levels of performance. For most organizations planning is not an easy process to conduct. Planning software is typically designed for only a few people in the process, such as analysts, or organizations might use spreadsheets, which are not designed for business planning across an organization. Most technologies only allow you to... Read More

Topics: Big Data, Sales Performance, Supply Chain Performance, Mobile Technology, Operations, Operational Performance, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Cloudera, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Workforce Performance, Business Planning, CFO, finance, Tidemark, Workday

Business Leads the Way to Cloud Computing

Posted by Mark Smith on 27 March 2013

Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of... Read More

Topics: Big Data, Sales Performance, Social Media, Supply Chain Performance, Mobile Technology, Operational Performance, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Customer & Contact Center, Financial Performance, Information Management, Workforce Performance, Business Applications

Alteryx 8.5 Focuses on the User Experience of the “New Boss”

Posted by ISG Research on 21 March 2013

This year’s Inspire, Alteryx’s annual user conference, featured new developments around the company’s analytics platform. Alteryx CEO Dean Stoecker kicked off the event by talking about the promise of big data, the dissemination of analytics throughout the organization, and the data artisan as the “new boss.” Alteryx coined the term “data artisan” to represent the persona at the center of the... Read More

Topics: Predictive Analytics, Sales Performance, Tableau, alteryx, Absolute Data, data artisan, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer & Contact Center, Data Integration, Information Applications, Operational Intelligence

The Big Deal with Big Data is More Valuable with Kapow

Posted by Mark Smith on 21 March 2013

Using information from applications and services across both the enterprise and Internet just got simpler with Kapow Software and the announced release of Kapow Enterprise 9.2. I examined the technology at the Kapow WoW user conference, and spoke with a broad range of companies that use Kapow. Kapow software can access big data and information that resides in a multitude of sources in the... Read More

Topics: Big Data, Sales Performance, Supply Chain Performance, Kapplets, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Information Applications, Information Management, Information Optimization, Kapow

Vitria Brings Power of Big Data and Business Analytics to Operational Intelligence

Posted by Mark Smith on 17 March 2013

For almost two decades, Vitria has been harvesting data across networks and systems and using events to drive operational intelligence using the science of complex event processing (CEP). The company won the 2012 Ventana Research Technology Innovation Award in the category of Operational Intelligence for KPI Builder, and in past years its customer TXU Energy won our Leadership Award. Last year my... Read More

Topics: Big Data, Sales Performance, Social Media, Mobile Technology, Vitria, IT Performance, Operational Performance, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Complex Event Processing, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Location Intelligence, Operational Intelligence

SAS Innovates into the Big Data Analytics Era

Posted by ISG Research on 15 March 2013

SAS Institute held its 24th annual analyst summit last week in Steamboat Springs, Colorado. The 37-year-old privately held company is a key player in big data analytics, and company executives showed off their latest developments and product roadmaps. In particular, LASR Analytical Server and Visual Analytics 6.2, which is due to be released this summer, are critical to SAS’ ability to secure and... Read More

Topics: Big Data, Sales Performance, SAS, Supply Chain Performance, LASR, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Location Intelligence, Operational Intelligence, SAS institute

SAS Makes Analytics Pay Dividends for Business

Posted by Mark Smith on 15 March 2013

I recently attended the annual SAS analyst summit to hear the latest company, product and customer growth news from the multi-billion-dollar analytics software provider. This global giant continues to grow its business and solutions to help with fraud prevention, marketing and risk. It lets users apply its analytic and statistical technology in practical applications for business. SAS can meet... Read More

Topics: Big Data, Predictive Analytics, Sales Performance, SAS, Fraud, GRC, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Cloud Computing, Customer & Contact Center, Data Integration, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Operational Intelligence, Risk

Salesforce.com Helping Organizations Achieve Customer Excellence

Posted by ISG Research on 12 March 2013

I recently wrote that Salesforce.com was a vendor to watch during 2013, and during a recent briefing I heard more messages that support this view. First there was confirmation about financials. Even though the company is only 14 years old and the overall economy is not exactly booming, revenues for 2012 were up 35 percent to $3.05 billion, with Europe matching this with a 37 percent year-on-year... Read More

Topics: Sales Performance, Salesforce.com, Social Media, Customer Analytics, Customer Experience, Social CRM, Speech Analytics, Voice of the Customer, Operational Performance, Analytics, Cloud Computing, Collaboration, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, CRM, Desktop Analytics, Text Analytics

The Four Pillars of Big Data Analytics

Posted by ISG Research on 11 March 2013

Big data analytics is being offered as the key to addressing a wide array of management and operational needs across business and IT. But the label “big data analytics” is used in a variety of ways, confusing people about its usefulness and value and about how best to implement to drive business value. The uncertainty this causes poses a challenge for organizations that want to take advantage of... Read More

Topics: Predictive Analytics, Sales Performance, SAP, IT Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, IBM, Information Applications, Information Management, Data Discovery, big analytics

A Profile of Strategic and Long-Range Planning

Posted by Robert Kugel on 08 March 2013

Ventana Research recently completed an in-depth benchmark research project on long-range planning. As part of the research we had discussions with CFOs and those involved in financial planning and analysis about their company’s strategic and long-range planning processes, which pointed to the need for clarity in using the terms “strategic planning” and “long-range planning.” As I define it,... Read More

Topics: Big Data, Performance Management, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, CFO, CEO, Financial Performance Management, FPM

SiSense Performance Makes Business Analytics Provider an Award-Winner

Posted by ISG Research on 05 March 2013

SiSense gained a lot of traction last week at the Strata conference in San Jose as it broke records in the so-called 10x10x10 Challenge – analyzing 10 terabytes of data in 10 seconds on a $10,000 commodity machine – and earned the company’s Prism product the Audience Choice Award. The Israel-based company, founded in 2005, has venture capital backing and is currently running at a profit with... Read More

Topics: Big Data, Sales Performance, Tableau, elasticube, Operational Performance, Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Information Applications, Information Management, Qlik

SnapLogic is Making Big Data Integration as a Service a Hadoop Reality

Posted by Mark Smith on 01 March 2013

SnapLogic, a provider of data integration in the cloud, this week announced Big Data-as-a-Service to address businesses’ needs to integrate and process data across Hadoop big data environments. As our research agenda for 2013 outlines, dealing with data in the cloud is very important to organizations. At the same time, businesses need to be able to integrate their big data with all their... Read More

Topics: Big Data, R, Sales Performance, Salesforce.com, SnapLogic, Operational Performance, Business Analytics, Cloud Computing, Cloudera, Customer & Contact Center, Data Integration, Information Applications, Information Management

Spreadsheet Denial is a Big Issue

Posted by Robert Kugel on 01 March 2013

Our recent benchmark research project, Spreadsheet Use in Today’s Enterprise, demonstrated that some companies have made modest progress in addressing spreadsheet issues, but there’s still much left to be done. Desktop spreadsheets can be an important source of productivity but, as I’ve noted, you need to understand their limitations and understand the practical alternatives. Users underestimate... Read More

Topics: Sales Performance, Supply Chain Performance, Office of Finance, Reporting, enterprise spreadsheet, Operational Performance, Analytics, Business Performance, Customer & Contact Center, Financial Performance, Visualization, Workforce Performance, Risk, benchmark, Financial Performance Management

LogiXML Capitalizes on Embedded Business Intelligence

Posted by ISG Research on 27 February 2013

LogiXML has been around for more than a decade, but has seen particularly robust growth in the past year. Recent announcements show the company with better than 100-percent year-over-year growth, driven by a 97 percent license renewal rate and new customer growth in SMB, departmental and OEM deployments. The 158-percent growth for the embedded analytics group for the fourth quarter on a... Read More

Topics: Sales Performance, IT Performance, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Information Applications, agile, LogiXML

Cornerstone Making Talent Management Simpler to Use

Posted by ISG Research on 26 February 2013

Improving how employees and managers can improve talent management activities through changes in process, technology and better access to information is both a theme of my research agenda this year. It is also what the key technology vendors in this space have been focused on developing products to do. Cornerstone OnDemand is one of those vendors that has been in the talent management space since... Read More

Topics: Sales Performance, Salesforce.com, Social Media, HCM, Learning, Performance, Recruiting, Business Collaboration, Business Performance, Cloud Computing, Workforce Performance, Cornerstone OnDemand, HR

Cisco Advances Customer Interactions and Collaboration in Contact Center

Posted by ISG Research on 21 February 2013

Cisco is without doubt best known as a supplier of networking systems. Its products have been used by companies large and small to build local and wide area networks. It has played in the contact center space as a provider of network and call management systems that sit between public networks and contact center agents to manage the delivery of interactions to the right extensions and provide... Read More

Topics: Sales Performance, Social Media, Customer Experience, Logitech, Mobile Apps, Operational Performance, Analytics, Business Analytics, Business Collaboration, Cloud Computing, Collaboration, Customer & Contact Center, Customer Service, Call Center, Cisco, Contact Center, Contact Center Analytics, CRM, Unified Communications, Upstream Works, Social, Workforce Force Optimization