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2024 Digital Technology Market Agenda: Modernization for IT and CIO

Posted by Jeff Orr on 01 February 2024
Ventana Research recently announced its 2024 Market Agenda for Digital Technology. This agenda is designed to provide expertise to enterprises across various industries, helping them prioritize technology investments that enhance workforce effectiveness, customer engagement and enterprise agility. Digital Technology is especially important for CIO and Chief Digital Officers looking to rationalize... Read More

Topics: Business Continuity, Cloud Computing, IT Service Management, Digital Technology

Cohesity Provides Digital Security to Ensure Business Continuity

Posted by Jeff Orr on 01 September 2023
Data is one of the most valuable assets an organization owns, and a robust data backup and recovery system is foundational to protecting it. Weak data protection efforts jeopardize resilience and business continuity. With data residing in multiple places – including on-premises servers and public and private cloud environments – it is difficult to ensure that all data is backed up and recoverable... Read More

Topics: Business Continuity, Cloud Computing

Use Observability for Better Digital Processes

Posted by David Menninger on 09 March 2023
For years various types of systems have produced log files to help with monitoring, debugging and performance management. Often, this information was used in forensic analyses of why interruptions in service or other problems occurred. In many cases, log files are still used this way. But systems have grown more complicated, and many more devices are instrumented. Systems have been decomposed... Read More

Topics: Business Continuity, Digital Technology

Digital Business Market Agenda for 2023: Effectiveness and Engagement

Posted by Mark Smith on 25 January 2023
With Ventana Research’s 2023 Market Agenda, we continue the guidance we’ve offered for two decades to help organizations derive maximum value from digital business technology investments. Through our market research and expertise, we identify trends and best practices and share insights on how to achieve technological effectiveness, particularly in key processes and systems to engage the... Read More

Topics: Performance Management, Business Continuity, Digital transformation, Experience Management, Digital Communications, Sustainability and ESG

Cloud Computing Realities Part 3: Business Continuity

Posted by David Menninger on 22 November 2022
In my previous perspectives on cloud computing, I addressed some of the realities of cloud costs as well as hybrid and multi-cloud architectures. In the midst of the pandemic, my colleague, Mark Smith, authored a series of perspectives on considerations for business continuity in general, beginning with this look at some of the investments organizations must make to mitigate the risk of business... Read More

Topics: Business Continuity, Cloud Computing, Digital Technology

Are Serverless Databases the Best Fit for Your Organization?

Posted by Matt Aslett on 18 May 2022
The server is a key component of enterprise computing, providing the functional compute resources required to support software applications. Historically, the server was so fundamentally important that it – along with the processor, or processor core – was also a definitional unit by which software was measured, priced and sold. That changed with the advent of cloud-based service delivery and... Read More

Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Analytics and Data

Yugabyte Targets Developers to Accelerate Distributed SQL Database Adoption

Posted by Matt Aslett on 11 May 2022
Over a decade ago, I coined the term NewSQL to describe the new breed of horizontally scalable, relational database products. The term was adopted by a variety of vendors that sought to combine the transactional consistency of the relational database model with elastic, cloud-native scalability. Many of the early NewSQL vendors struggled to gain traction, however, and were either acquired or... Read More

Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Analytics and Data

Starburst Accelerates Analysis of Distributed Data

Posted by Matt Aslett on 12 April 2022
I recently described the growing level of interest in data mesh which provides an organizational and cultural approach to data ownership, access and governance that facilitates distributed data processing. As I stated in my Analyst Perspective, data mesh is not a product that can be acquired or even a technical architecture that can be built. Adopting the data mesh approach is dependent on people... Read More

Topics: Business Continuity, Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, data lakes, Analytics and Data

Digital Business Market Agenda for 2022: Resilience and Readiness

Posted by Mark Smith on 28 January 2022
With the announcement of Ventana Research’s 2022 Market Agenda, our expertise in Digital Business continues to advance the market need for effective investments into technology, and I will outline here the key areas of focus to provide insights to organizations that can increase their organizational resilience and workforce readiness. We are proud to provide expertise on ensuring technological... Read More

Topics: Performance Management, Business Continuity, Governance, Risk & Compliance (GRC), Digital transformation, Experience Management, Digital Communications

Couchbase Modernizing Relational Database Workloads

Posted by Matt Aslett on 30 December 2021
The term NoSQL has been a misnomer ever since it appeared in 2009 to describe a group of emerging databases. It was true that a lack of support for Structured Query Language (SQL) was common to the various databases referred to as NoSQL. However, it was always one of a number of common characteristics, including flexible schema, distributed data processing, open source licensing, and the use of... Read More

Topics: Business Continuity, Analytics, Data, Digital Technology

NICE CXi Is a Pivot to the Post-Contact Center World

Posted by Keith Dawson on 04 November 2021
When NICE acquired inContact in 2016, it began a transformation that saw it broaden its product offering and positioned itself to play a larger role in the contact center and customer experience industries. It was a prescient move, creating a firm that could supply end-to-end contact center functionality in the cloud. And it anticipated today’s market dynamic, in which NICE and its competitors... Read More

Topics: Customer Experience, Voice of the Customer, Business Continuity, Analytics, Contact Center, Data, Digital transformation, agent management, Experience Management, AI and Machine Learning

Digital Communication Platforms Enable Better Work and Customer Experiences

Posted by Mark Smith on 30 October 2021
The age of digital communication platforms is upon us. The need has never been greater for an open and secure platform that satisfies the demand for enterprise-grade business and technology requirements. Overcoming today’s technology challenges is possible with a next-generation cloud-based delivery model that is both extensible and reliable. Organizations considering a digital communication... Read More

Topics: Customer Experience, Business Continuity, Contact Center, Digital transformation, Experience Management, Digital Communications

Maximize Workforce Value with Technology for Work Management

Posted by Mark Smith on 27 October 2021
To maximize the value of the workforce and the work conducted, organizations need to increase the effectiveness of workers assigned to critical, interrelated tasks. Doing so requires a commitment to planning the best use of workers and resources. Failing to do so can limit an organization’s ability to reach essential milestones and complete work related to business processes with customers,... Read More

Topics: Business Continuity, Operations & Supply Chain, Digital transformation

The Business of Work Management

Posted by Mark Smith on 25 October 2021
As the pace of digital innovation has accelerated, many organizations have found it harder to manage the portfolio of work conducted by the workforce to ensure timeliness and mitigate the risk of increased costs and resources. The challenges in managing the work related to project plans are not only to ensure the timeliness in performing and tracking the individual tasks and activities every... Read More

Topics: Business Continuity, Operations & Supply Chain, Digital transformation

Strategic Planning for Performance Management

Posted by Mark Smith on 12 October 2021
Strategic planning has always been difficult. But it is even more so in this age of rapid digital transformation and the pressure of business continuity, which has introduced disruptive changes. What’s needed, ironically, is a methodical approach to how an organization manages strategic planning to allow for beneficial disruption that is not avoidable, balancing finance and operations, engaging... Read More

Topics: Performance Management, Business Continuity, Digital transformation, Experience Management, Digital Communications

Digital Business Market Agenda for 2021 and Beyond

Posted by Mark Smith on 24 February 2021
With the announcement of Ventana Research market agenda, a new expertise in Digital Business has been launched, I will outline the areas of focus that provide insights to organizations that can be used to optimize technology, increase agility and organizational readiness. We are proud to provide expertise on digital effectiveness through our research and insights on trends and best practices.... Read More

Topics: Performance Management, Governance, Business Continuity, Risk, Digital transformation, Experience Management, Digital Communications

PTC Brings Innovation to Product Experiences

Posted by Mark Smith on 21 December 2020
Augmented reality (AR) is a critical component of digital technology. The role of AR is to virtualize the visualization and engagement of assets and products with information that can enhance the value of it for many purposes including manufacturing, marketing, sales and service. Consider how manufacturing and field service organizations are starting to use AR technology for hands-free call-up of... Read More

Topics: Sales, Business Continuity, Internet of Things, Business Planning, Digital Technology, Operations & Supply Chain, Digital transformation, mobile computing, extended reality

Business Continuity: Establishing organizational readiness for business resilience

Posted by Mark Smith on 30 November 2020
Through 2021, one-half of organizations will realize that digital transformation (DX) investments have not met the organizational readiness requirements of business continuity, leading to a new focus on innovative digital technologies that more reliably sustain operations. Which processes does your organization need to prioritize most to operate continuously? Who are the organization’s... Read More

Topics: Business Continuity, Business Planning, Digital transformation

The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond

Posted by Mark Smith on 12 July 2020
The workforce is an essential part of an organization’s overall business potential because it ensures continuous operations, even in black-swan events. The workforce is the core of the organization and should get the attention it deserves. In challenging times, a “customer-first” mentality tends to take hold — this is not unreasonable but in focusing on satisfying customers and opportunities,... Read More

Topics: Sales, Customer Experience, Human Capital Management, Office of Finance, Voice of the Customer, Continuous Planning, Business Continuity, Analytics, Business Planning, Workforce Analytics, Workforce Management, Digital Technology, Operations & Supply Chain, Robotic Process Automation, employee experience, Conversational Computing, collaborative computing, mobile computing, agent management, People Analytics, AI and Machine Learning

The Business Continuity Imperative: The Selling Experience and Sales Performance Agenda

Posted by Mark Smith on 17 May 2020
Sales plays a lead role in the revenue and growth of every organization. Whether the selling is direct or indirect, what happens in the sales department has ramifications that are perilous to underestimate. The imperative to maintain business continuity becomes painfully clear in a global pandemic, and that imperative demands that organizations cultivate sales excellence. This effort should start... Read More

Topics: Sales, Sales Performance, Sales Operations, Business Continuity, CFO, Sales Performance Management, sales enablement

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